Contacting Wattbike Support

At Wattbike, we are committed to delivering excellent customer support and ensuring you have the best possible experience with our products. Our knowledgeable team is here to help with any questions, concerns, or feedback you may have. This article outlines the best way to reach us, along with our availability and response expectations.

Availability

Our customer service team is available during the following hours:

Monday to Friday: 9:00am – 5:00pm (GMT)
Saturday & Sunday: Closed

Please note: These hours may vary on public holidays or under special circumstances. Any updates will be reflected on this page.

The Best Way to Contact Us

To ensure we can troubleshoot effectively and provide accurate, timely support, we now handle all enquiries in written form through our ticket system or live chat. Written communication allows our team to:

• Review your issue in full detail

• Gather technical information

• Share images, videos or diagnostic steps

• Avoid delays caused by missed calls or incomplete information

This helps us resolve issues more efficiently and ensures every customer receives thorough and consistent support.

Submit a Support Ticket

The best way to reach us is by submitting a ticket using our online form.
Please include:

• A full description of the issue including the serial number and model of the bike

• Your contact name

• Your phone number (in case a call-back is needed)

• Any relevant photos or videos

We aim to respond to all enquiries within 48 hours during business hours.

Live Chat

Our live chat allows you to speak with our AI assistant or a member of the Wattbike team. Simply visit our Support pages and click the chat icon at the bottom right corner of your screen. Please note, that if the AI agent hands your ticket over, it will be responded to in our opening hours. 

Response Times & Ticket Management

To help us support all customers fairly, please avoid:

• Opening multiple support tickets

• Starting new chats about the same issue

• Repeatedly messaging on an open ticket

Each new message moves your enquiry to the back of the queue and can delay our ability to respond quickly.

While we do not currently offer an incoming phone line, you can request a call-back within your ticket. If a call will help resolve your query, one of the team will be happy to arrange this

Finding Us

If you need to visit us for our Showroom (by appointment only), make a parts/accessories return, or send mail, our office is located at: