Performance Touch Screen (PTS) Service/RepairUpdated 14 days ago

If you have tried the available troubleshooters and your monitor still does not work, it may require a service. The PTS will need to be sent back to Wattbike HQ as our service engineers do not repair monitors. A PTS monitor service costs £150 and includes return postage. 

To book a monitor service/repair, please follow the steps here - we will need the following information:

• Serial number of the bike the unit is connected to (this starts with 290 or 300) 
• Serial number of the monitor (this starts with 280 and can be found on the rear of the monitor
• Contact name, number and email address
• Full address and postcode

Once your order/payment has been processed, you will receive an order confirmation email. Shortly afterwards, you will receive a second automated email containing the return instructions, including a 'Monitor Returns' form that you will need to complete. Please allow up to an hour for this email to arrive.

Current lead time is available on the monitor service booking page.