Holiday Support Notice (24 Dec – 4 Jan)
Our support team will be operating with reduced capacity over the Christmas and New Year period, and we’ll be closed on bank holidays. Email responses may take longer than usual.

For quick help, chat with Wattson, our virtual chatbot, or submit a request via our Contact Us form and we’ll respond as soon as we can. Thank you for your patience.
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Performance Touch Screen (PTS) Service/RepairUpdated a month ago

If you have tried the available troubleshooters and your monitor still does not work, it may require a service. The PTS will need to be sent back to Wattbike HQ as our service engineers do not repair monitors. A PTS monitor service costs £150 and includes return postage. 

 

To book a monitor service/repair, please follow the steps here - we will need the following information:

  • Serial number of the bike the unit is connected to (this starts with 290 or 300) 
  • Serial number of the monitor (this starts with 280 and can be found on the rear of the monitor
  • Contact name, number and email address
  • Full address and postcode

Once the order/payment has been processed, you will be sent a 'Monitor Returns' form which you will need to complete.

Once we receive the monitor back at Wattbike HQ, this will take approximately 8 weeks to complete before being dispatched back to you. 

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