At Wattbike, we are dedicated to providing excellent customer support to ensure you have the best possible experience with our products. Our knowledgeable team is ready to assist you with any questions, concerns, or feedback you may have. In this article, you will find all the information you need to reach us, including our availability, contact details, and where to find us.

Availability

We understand that your needs can arise at any time, so we strive to be available to assist you as much as possible. Our customer service team operates during the following hours:

• Monday to Friday: 9:00 am to 5:00 pm (GMT)
• Saturday and Sunday: Closed

Note: These hours are subject to change on public holidays or during special circumstances. To stay updated on any changes to our support hours, please refer back to this page.

Contacting Us

We offer several convenient methods for you to get in touch with our support team:

• Email: You can submit a ticket request using our online form that provides us with all the details to help you efficiently. We strive to respond to all email inquiries within 48 hours during our regular business hours.

• Phone: For urgent matters or if you prefer speaking to a representative, you can call our customer support hotline at +44 (0)115 945 5450. Our phone lines are staffed by our friendly team ready to assist you during our operating hours.

• Live Chat: Our live chat feature allows you to chat directly with one of the Wattbike team in real-time. To access live chat, simply visit our support pages and click on the chat icon located in the bottom right corner of your screen.

Finding Us

If you need to visit us for our Showroom (by appointment only), make a return, or send mail, our office is located at: