Our response to Covid-19

In this ever-changing landscape, we’re adapting and learning fast as a business to ensure we answer your queries and deliver your orders as soon as we can. 

You can find our latest updates below. This page will be updated regularly with new information, so do check back.

DELIVERIES AND ORDERS

You are still able to purchase a Wattbike or accessories from our website. Lead times are made visible across all our products. If you have already placed an order, your lead time will have been provided to you when you purchased. 

You may be aware from recent news reports of the effect that Brexit and the continued Covid-19 pandemic is having on imports to the UK. We are doing all we can to minimise the impact on our customers. If your order is affected, we will be in touch immediately to update you. 

CUSTOMER SERVICES

Our customer services team is available from 09:00 - 18:00 GMT, Monday to Friday and 09:00- 13:00 Saturdays. We’re doing everything we can to get back to you within 48-72 hours. If you’d like to get in touch, you can:

• Contact us on Live Chat, on our website.
• Contact us by telephone on, 0115 945 5450 
• Send us an email here 
• Send us a message on Facebook or Twitter

KEEPING OUR TEAMS SAFE
To protect our warehouse staff and keep our Wattbikes going out the door, all other teams are now working from home. 

We’ve expanded our warehousing space to receive, quality assure, and ship more bikes within Covid-safe practices. 

To adhere to social distancing and observe government tiering rules, our Nottingham-based showroom is closed. If you have any questions regarding our products, or which product is best for you, take a look at our Support pages.  

Thank you from the Wattbike team for your continued support and understanding.