# wattbikeltd > Public Help Center articles for wattbikeltd. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Getting started with your Wattbike Proton](https://support.wattbike.com/en-GB/getting-started-with-your-wattbike-proton-2477507.md): This Wattbike Proton Quick Start Guide will show you how to build and set up your Proton, connect your devices and give you tips to get the most from your Proton’s features. BUILD1 Completely remove the four black retaining tabs and lift the top ca - [How to connect to the Wattbike Hub App](https://support.wattbike.com/en-GB/how-to-connect-to-the-wattbike-hub-app-2477598.md): The Wattbike Hub is a training and analysis platform made up of a mobile/tablet app (available on Android and iOS) and web app*. *for data analysis only. How to connect to the Wattbike Hub. 1. Ensure your phone or tablet’s Bluetooth™ is turned on.2 - [How to use dual channel Bluetooth on the Wattbike Proton](https://support.wattbike.com/en-GB/how-to-use-dual-channel-bluetooth-on-the-wattbike-proton-2477431.md): To use dual channel connectivity, you need to update your Wattbike Hub app with the latest version. Once you have the latest hub app installed on your device, you can now connect two devices/apps to your Wattbike Proton simultaneously. If you use erg - [How to customise virtual gears on the Wattbike Proton](https://support.wattbike.com/en-GB/how-to-customise-virtual-gears-on-the-wattbike-proton-2477328.md): The Wattbike Hub app now features a virtual gearing customisation tool that allows you to personalise your ride experience through a range of pre-set group-sets and shifter configurations to offer enhanced realism. Compatible with Wattbike Proton, At - [Shifter configuration on the Wattbike Proton](https://support.wattbike.com/en-GB/shifter-configuration-on-the-wattbike-proton-2477345.md): You can customise your shifter configuration and switch between ‘Dual’ and ‘Standard’ modes. All controls can be flipped - so the left hand shifter becomes the right hand and vice versa. In Dual mode, you can also choose what the action buttons do (s - [How to connect a Heart Rate Monitor to your Wattbike Proton](https://support.wattbike.com/en-GB/how-to-connect-a-heart-rate-monitor-to-your-wattbike-proton-2477437.md): The Wattbike Proton can connect to Bluetooth™, ANT+ or ANT heart rate belts. They can be paired up in the Wattbike Hub before starting your session. TIP: Wear your heart rate belt before trying to connect it to your Proton. Log in to your Hub App and - [Connecting a Garmin watch for heart rate](https://support.wattbike.com/en-GB/connecting-a-garmin-watch-for-heart-rate-2477442.md): Many Garmin® watches can broadcast heart rate. To verify compatibility and to find steps on how to broadcast, refer to your Garmin owner's manual and see the list (from Garmin) at the bottom of this article. Most Garmin watches do not broadcast HR da - [How to connect your Wattbike Proton to Zwift](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-proton-to-zwift-2477606.md): The instructions below will give you a step-by-step guide on how to connect your Wattbike Atom or Proton smart trainer to Zwift. Via Bluetooth. Should you have any issues connecting via Bluetooth please ensure all apps potentially running Bluetooth i - [How to connect your Wattbike Proton to Rouvy](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-proton-to-rouvy-2477417.md): To connect to the Rouvy app as your only app:. Turn on your Wattbike.Launch RouvyAR app.Choose a route from the ride selection on Rouvy screen.Click on the 'Connect Sensors' button in top left of screen.The RouvyAR app will search for all available c - [How do I get the right bike fit and riding position on my Wattbike Proton?](https://support.wattbike.com/en-GB/how-do-i-get-the-right-bike-fit-and-riding-position-on-my-wattbike-proton-2477538.md): Getting the right position on your Wattbike Proton is important for safety and comfort. For a guide on how to set up your Wattbike Proton, please see the images below:. STEP 1:. Set the saddle height. The knee should never fully straighten and the pe - [Bike set up for runners](https://support.wattbike.com/en-GB/bike-set-up-for-runners-2477543.md): Training for running doesn’t have to be limited to hitting the pavement or treadmill. Incorporating cycling on a Wattbike can enhance your overall fitness, build endurance and improve your running form, while taking the load off your feet. But how do - [Rotating the handlebars on the Proton](https://support.wattbike.com/en-GB/rotating-the-handlebars-on-the-proton-2477304.md): It is possible to rotate the bars on the Proton to suit your requirements. To do this, remove the adjustment knob (1) and slide the carriage (2) off the handlebar stem. On the underside of the carriage you then need to loosen the 4 x bolts. You will - [What is the Proton?](https://support.wattbike.com/en-GB/what-is-the-proton-2477114.md): Wattbike Proton is our most versatile smart bike - in both adjustability and goals. It fits the tallest and shortest riders and helps you train for every sport. Bring Wattbike’s world-beating technology trusted by elite sports teams and athletes to y - [Proton Boxed Dimensions](https://support.wattbike.com/en-GB/proton-boxed-dimensions-2477290.md): The boxed dimensions of a Wattbike Proton are as follows: 1120 x 285 x 850mm. Boxed Weight is 50kg. - [Can I fit Wattbike Atom Tri-Bars to a Wattbike Proton?](https://support.wattbike.com/en-GB/can-i-fit-wattbike-atom-tri-bars-to-a-wattbike-proton-2477325.md): Although it is possible to customise the handlebars on a Proton, it is not possible to use the Wattbike Atom tri-bar and device holder on a Wattbike Proton. The Atom tri-bars and device holder are compatible with 26.2mm handlebars whereas the Proton - [Does the Wattbike Proton require a power supply?](https://support.wattbike.com/en-GB/does-the-wattbike-proton-require-a-power-supply-2477537.md): Yes, an external power source is required to power all of our smart bikes (Atom, AtomX and Proton). The bike comes with a 12v 5a mains power adapter. - [Pairing the shifters on the Wattbike Proton](https://support.wattbike.com/en-GB/pairing-the-shifters-on-the-wattbike-proton-2477115.md): Sometimes you may need to pair the shifters on your Wattbike Proton, for example, if you have changed the batteries. If you have followed the instructions below and cannot get the shifter to pair, you may need to replace the battery within the shifte - [How to set zero state on your Wattbike Proton](https://support.wattbike.com/en-GB/how-to-set-zero-state-on-your-wattbike-proton-2477118.md): Set zero states, sometimes called zero offset, resets the force value of the strain gauge of your Wattbike. This value is used to calculate Wattbike’s proprietary power metrics including Polar View & PES when pedalling. IMPORTANT: No pressure should - [I have a problem with my Wattbike Proton in ERG/Gear mode](https://support.wattbike.com/en-GB/i-have-a-problem-with-my-wattbike-proton-in-erggear-mode-3351290.md): On the Wattbike Proton, there are additional sensors to refine the ERG and gear mode experience. If you have a problem with ERG mode, please check that your firmware is up-to-date (please check the firmware section of our support page). If your bike - [Gears or resistance are not changing](https://support.wattbike.com/en-GB/gears-or-resistance-are-not-changing-4186222.md): If you find you are unable to change gear or resistance when using the shifters, check if you can change by using the controls on the Wattbike Hub App?. IF the resistance DOES change when using the Hub App but NOT with the shifters, THEN the fault is - [Proton Firmware](https://support.wattbike.com/en-GB/proton-firmware-2477105.md): Your Wattbike will arrive with the latest firmware installed. However, if you do have an issue with the hub app prompting a firmware update for your Proton, please let us know. Please note: New Wattbikes may have a different firmware installed to tha - [Updating the firmware on your Wattbike Proton](https://support.wattbike.com/en-GB/updating-the-firmware-on-your-wattbike-proton-2477117.md): Your Wattbike will arrive with the latest firmware installed. If you have an issue with the current firmware on the bike, please contact us. We will occasionally release firmware updates for the Wattbike Proton. All current firmware versions are list - [Wattbike Proton Parts Warranty](https://support.wattbike.com/en-GB/wattbike-proton-parts-warranty-2477111.md): Within these warranty periods, Wattbike Ltd warrants the Wattbike to be free from any defect in materials used in the manufacture, and/or workmanship at the time of its manufacture. The warranty terms above apply to home use only and the Warranty is - [How to care for your Wattbike Proton](https://support.wattbike.com/en-GB/how-to-care-for-your-wattbike-proton-2477508.md): The Wattbike Proton is constructed from high performance components. It is designed to be almost maintenance free and should withstand heavy usage with the aid of some simple care and maintenance. If you notice any unusual symptoms, such as loud nois - [Can I change the pedals on my Wattbike Proton?](https://support.wattbike.com/en-GB/can-i-change-the-pedals-on-my-wattbike-proton-2477554.md): The Wattbike Proton comes with flat pedals as standard. However it has a standard pedal thread so you can fit your own pedals of choice. For tips on how to change your pedals, please see this useful article. We also offer a variety of pedals as an op - [Changing the shifter batteries on the Wattbike Proton](https://support.wattbike.com/en-GB/changing-the-shifter-batteries-on-the-wattbike-proton-2477509.md): Sometimes you may need to replace the batteries in the shifters on your Wattbike Proton as the bike goes through regular use. Remove the hood from the shifter by carefully easing it away from the shifter. The battery is located behind a cap which is - [Getting started with your Wattbike Atom - User Guide](https://support.wattbike.com/en-GB/getting-started-with-your-wattbike-atom-user-guide-2477535.md): The Wattbike Atom User Guide will show you how to build and set up your Atom, connect your devices and give you tips to get the most from your Atom’s features. Download the guide from the bottom of this article, or see here for detailed build instruc - [Does the Atom require a power supply?](https://support.wattbike.com/en-GB/does-the-atom-require-a-power-supply-4368089.md): Yes. The Atom (serial numbers starting 261 and 262) requires a mains power adapter when in use - this is supplied with the bike. The power supply can be found here: UK power supply - Next Gen Atom should you need a replacement. - [How to customise virtual gears and shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX](https://support.wattbike.com/en-GB/how-to-customise-virtual-gears-and-shifter-configuration-on-wattbike-atom-next-generation-and-wattbike-atomx-2477160.md): Released Monday 4th July 2022. The Wattbike Hub app (version 5.1.0) now features a virtual gearing customisation tool that allows you to personalise your ride experience through a range of preset groupsets and shifter configurations to offer enhanced - [How to connect to the Wattbike Hub App](https://support.wattbike.com/en-GB/how-to-connect-to-the-wattbike-hub-app-2477612.md): The Wattbike Hub is a training and analysis platform made up of a mobile/ tablet app (available on Android and iOS), cloud storage and web app. How to connect to the Wattbike Hub. Download the Wattbike Hub from your app store, see links below:. Wattb - [How to use the Wattbike Hub App with the Wattbike Atom (Next Generation)](https://support.wattbike.com/en-GB/how-to-use-the-wattbike-hub-app-with-the-wattbike-atom-next-generation-2477330.md): The video below will guide you through the initial use of the Atom including connecting to, and using, the Wattbike Hub for the first time. For further guidance and information on connecting and using the Wattbike Hub, please see page 10 of the Wattb - [How to use Zwift Play controllers with your Wattbike Atom or Wattbike Proton](https://support.wattbike.com/en-GB/how-to-use-zwift-play-controllers-with-your-wattbike-atom-or-wattbike-proton-2477591.md): Zwift Play takes your riding to new heights by allowing you to control everything from your handlebars, unlocking immersive gameplay with steering and braking controls. With the Zwift Play consoles, you can navigate virtual worlds in Zwift, make prec - [How to use dual channel Bluetooth on the Wattbike Atom](https://support.wattbike.com/en-GB/how-to-use-dual-channel-bluetooth-on-the-wattbike-atom-2477306.md): Once you have the latest firmware installed on your Wattbike* and you have set zero state, you can connect two devices/apps to your Wattbike Atom (Next Generation) simultaneously. You must perform set zero state after updating your firmware. * Next G - [How to connect a heart rate monitor to your next generation Wattbike Atom](https://support.wattbike.com/en-GB/how-to-connect-a-heart-rate-monitor-to-your-next-generation-wattbike-atom-2477359.md): The Next Generation Wattbike Atom can connect to Bluetooth™, ANT+ or ANT heart rate belts. They can be paired up in the Wattbike Hub before starting your session. TIP: Wear your heart rate belt before trying to connect it to your Atom. Log in to your - [How to customise your shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX](https://support.wattbike.com/en-GB/how-to-customise-your-shifter-configuration-on-wattbike-atom-next-generation-and-wattbike-atomx-2477159.md): Released Monday 4th July 2022. You can now customise your shifter configuration and switch between ‘Dual’ and ‘Standard’ modes. All controls can be flipped - so the left hand becomes the right hand and vice versa. In Dual mode, you can also choose wh - [How to connect your Next Generation Atom to Rouvy](https://support.wattbike.com/en-GB/how-to-connect-your-next-generation-atom-to-rouvy-2477444.md): You can now experience real world routes indoors with Rouvy! The new integration allows you to enjoy Rouvy’s animated 3D rides in 2D videos which give the feel of truly cycling outdoors as well as access to structured workouts, fitness tests, and liv - [How to connect your Wattbike Atom (Next Generation) to a Garmin Edge](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atom-next-generation-to-a-garmin-edge-2477447.md): Follow the below steps in order to connect a Garmin cycling computer to your Next Generation Atom:. 1. Using your Garmin computer, go straight to the steps to connect a new power, speed, and cadence sensor.2. When prompted, select the serial number o - [How do I build my Wattbike Atom (Next Generation)?](https://support.wattbike.com/en-GB/how-do-i-build-my-wattbike-atom-next-generation-2477540.md): Please see below for detailed instructions on how to build your Wattbike Atom (Next Generation):. 1. Remove the Wattbike Atom (Next Generation) and its accessories from the packaging. 2. Screw the right pedal onto the right crank. Tighten clockwise s - [How do I get the right bike fit and riding position on my next generation Wattbike Atom?](https://support.wattbike.com/en-GB/how-do-i-get-the-right-bike-fit-and-riding-position-on-my-next-generation-wattbike-atom-2477545.md): Getting the right position on your next generation Wattbike Atom is important for safety and comfort. For a full guide on how to set up your Wattbike Atom, please see the images below:. For more support videos, please head to our Support playlist on - [How to connect your Wattbike Atom (Next Generation) to FulGaz](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atom-next-generation-to-fulgaz-2477623.md): Please see below for full instructions on how to connect your Wattbike Atom (Next Generation) to the FulGaz app. The Atom is the best smart trainer for FulGaz. On the Wattbike Atom (Next Generation), the resistance will be controlled automatically by - [How to connect your Wattbike Atom to Zwift](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atom-to-zwift-2477620.md): The instructions below will give you a step-by-step guide on how to connect your Wattbike Atom or Proton smart trainer to Zwift. Via Bluetooth. Should you have any issues connecting via Bluetooth please ensure all apps potentially running Bluetooth i - [How do I use Wattbike Atom gear shifters](https://support.wattbike.com/en-GB/how-do-i-use-wattbike-atom-gear-shifters-2477593.md): You have the ability to choose between two resistance modes on your Wattbike Atom:. Gear Mode – There are 22 gears on the Wattbike Atom so you can manually change the resistance and replicate the feeling of riding out on the roads feels most like rid - [Which cycling shoes are compatible with the Wattbike Atom (Next Generation)?](https://support.wattbike.com/en-GB/which-cycling-shoes-are-compatible-with-the-wattbike-atom-next-generation-2477599.md): Flat pedals with toe cages are fitted as standard. These are compatible with regular sports trainers. You can change the pedals on your next generation Wattbike Atom (Next Generation) to your preferred type. Wellgo E148 pedals and E14 pedals are avai - [What's included in the box with the next generation Wattbike Atom?](https://support.wattbike.com/en-GB/what-s-included-in-the-box-with-the-next-generation-wattbike-atom-2477176.md): The Next Generation Wattbike Atom features the following items in the box:. A Quick Start Guide can be found here. - [What are the dimensions of the Wattbike Atom (Next Generation)?](https://support.wattbike.com/en-GB/what-are-the-dimensions-of-the-wattbike-atom-next-generation-2477310.md): The dimensions of the Atom (Next Generation) are as follows; 100cm(l), 50cm(w), 112cm(h) (saddle and handlebars at the lowest point). The minimum and maximum heights are also provided below: - [What size device can the Atom (Next Generation) hold?](https://support.wattbike.com/en-GB/what-size-device-can-the-atom-next-generation-hold-2477329.md): The Wattbike Atom (Next Generation) device holder is capable of holding devices up to 240mm tall, and 12mm thick. Example of devices that fit:. If you use an additional case, you may need to remove this when fitting your device into the device holder - [Set Zero States on the Wattbike Atom](https://support.wattbike.com/en-GB/set-zero-states-on-the-wattbike-atom-2477132.md): Set zero states, sometimes called zero offset, resets the force value of the strain gauge of your Wattbike. This value is used to calculate Wattbike’s proprietary power metrics including Polar View & PES when pedalling. IMPORTANT: No pressure should - [How to turn on Erg Mode Smoothing \[BETA\]](https://support.wattbike.com/en-GB/how-to-turn-on-erg-mode-smoothing-beta-2477155.md): Released Monday 4th July 2022. This new beta feature on the Wattbike Hub for Wattbike Atom (Next Generation) and AtomX , lets you customise how the instantaneous power data is used, for a more stable power display during your Hub and 3rd party app ri - [How to customise your shifter configuration on Wattbike Atom (next generation)](https://support.wattbike.com/en-GB/how-to-customise-your-shifter-configuration-on-wattbike-atom-next-generation-2477156.md): Released Monday 4th July 2022. You can now customise your shifter configuration and switch between ‘Dual’ and ‘Standard’ modes. All controls can be flipped - so the left hand becomes the right hand and vice versa. In Dual mode, you can also choose wh - [My Wattbike Atom (Next Generation) is making a noise](https://support.wattbike.com/en-GB/my-wattbike-atom-next-generation-is-making-a-noise-2477177.md): The Wattbike Atom (Next Generation) is considerably quieter than the Wattbike Pro/Trainer [approximately 70 decibels at 70 cadence]. If you feel as though your Atom is much louder than this or if it is producing a clicking or knocking sound, please t - [Pairing the shifters on the Wattbike Atom (Next Generation)](https://support.wattbike.com/en-GB/pairing-the-shifters-on-the-wattbike-atom-next-generation-2477261.md): Sometimes you may need to pair the shifters on your Wattbike Atom (Next Generation), for example, if you have ordered replacement shifters. If you have followed the instructions below and cannot get the shifter to pair, you may need to replace the ba - [I have a problem with my Wattbike Atom (Next Generation) in ERG/Gear mode](https://support.wattbike.com/en-GB/i-have-a-problem-with-my-wattbike-atom-next-generation-in-erg-gear-mode-2477308.md): On the Wattbike Atom (Next Generation) there are additional sensors to refine the ERG and gear mode experience. If you have a problem with ERG mode, please check that your firmware is up-to-date (please check the firmware section of our support page) - [Gears or resistance are not changing](https://support.wattbike.com/en-GB/gears-or-resistance-are-not-changing-4170936.md): If you find you are unable to change gear or resistance when using the shifters, check if you can change by using the controls on the Wattbike Hub App?. IF the resistance DOES change when using the Hub App but NOT with the shifters, THEN the fault is - [When does my Wattbike need servicing?](https://support.wattbike.com/en-GB/when-does-my-wattbike-need-servicing-2477254.md): We recommend a service a minimum of every 2 years for your Wattbike. For information regarding servicing, click here. - [How to replace your Wattbike Atom handlebar or seatpost lock lever](https://support.wattbike.com/en-GB/how-to-replace-your-wattbike-atom-handlebar-or-seatpost-lock-lever-2477291.md): Please see the instructions here on how to replace your Next Generation Atom handlebar or seatpost lock lever. If you need to purchase a lock lever, please contact Customer Services. - [Next Generation Atom lock lever thread](https://support.wattbike.com/en-GB/next-generation-atom-lock-lever-thread-7957486.md): Understand the lock lever thread assembly used on Next Generation Atom bikes, including the parts shown in our support images and replacement guidance. - [How to care for your Wattbike Atom](https://support.wattbike.com/en-GB/how-to-care-for-your-wattbike-atom-2477519.md): The Wattbike Atom is constructed from high performance components. It is designed to be almost maintenance free and should withstand heavy usage with the aid of some simple care and maintenance. If you notice any unusual symptoms, such as loud noises - [Can I change the pedals on my Wattbike?](https://support.wattbike.com/en-GB/can-i-change-the-pedals-on-my-wattbike-2477607.md): Yes. The Wattbike range has a standard pedal thread on the cranks so you can fit your own pedals. How to change your pedals - Tutorial. In this tutorial, you'll learn how to change your Wattbike pedals from the flat cage pedals provided with the Watt - [Changing the shifter batteries on the Wattbike Atom (Next Generation)](https://support.wattbike.com/en-GB/changing-the-shifter-batteries-on-the-wattbike-atom-next-generation-2477517.md): Sometimes you may need to replace the batteries in the shifters on your Next Generation Atom as the bike goes through regular use. Remove the hood from the shifter by carefully pulling it off and away from the shifter. The battery is located behind a - [Shifter Board Replacement on the Wattbike Atom](https://support.wattbike.com/en-GB/shifter-board-replacement-on-the-wattbike-atom-3409580.md) - [How do I change the saddle on the Next Generation Wattbike Atom?](https://support.wattbike.com/en-GB/how-do-i-change-the-saddle-on-the-next-generation-wattbike-atom-2477418.md): The Next Generation Wattbike Atom comes with a hybrid saddle as standard. However it is also compatible with any tubular railed saddle. We offer the comfort saddle as an optional accessory (for Atoms with a serial number starting 260 or 261). This ca - [Getting started with your Wattbike AtomX - AtomX User Guide](https://support.wattbike.com/en-GB/getting-started-with-your-wattbike-atomx-atomx-user-guide-2477204.md): The AtomX Quick Start Guide will show you how to build and setup your AtomX, connect your devices and give you tips to get the most from it's features. - [How do I build my Wattbike AtomX?](https://support.wattbike.com/en-GB/how-do-i-build-my-wattbike-atomx-2477258.md): Please see below for a video on how to build your Wattbike AtomX: - [Can I connect my Garmin to my Wattbike AtomX?](https://support.wattbike.com/en-GB/can-i-connect-my-garmin-to-my-wattbike-atomx-2477432.md): Follow the below steps in order to connect a Garmin cycling computer to your Wattbike AtomX:. 1. Using your Garmin computer, go straight to the steps to connect a new power, speed, and cadence sensor.2. When prompted, select the serial number of your - [Does the AtomX require Wi-Fi?](https://support.wattbike.com/en-GB/does-the-atomx-require-wi-fi-2477446.md): There is no requirement for Wi-Fi with Wattbike AtomX but to make best use of remote firmware updates, fault monitoring and continual content and feature updates an internet connection is recommended. - [AtomX: Adjusting the Saddle Height](https://support.wattbike.com/en-GB/atomx-adjusting-the-saddle-height-2477544.md): To adjust the saddle height on your Wattbike AtomX:. Tip: We recommend your saddle is at the top of your hip bone. It is important that after adjustments have been made, the lock lever is returned to the fully locked position (see fig. 2). If the lev - [AtomX: Adjusting the Handlebar Height](https://support.wattbike.com/en-GB/atomx-adjusting-the-handlebar-height-2477555.md): To adjust the handlebar height on your Wattbike AtomX:. Tip: We recommend your handlebar height is in line with the saddle height but this is subjective and down to comfort so please adjust to best suit you - as a guide you can have your handlebars b - [How do I get the right bike fit and riding position on my Wattbike AtomX?](https://support.wattbike.com/en-GB/how-do-i-get-the-right-bike-fit-and-riding-position-on-my-wattbike-atomx-2477561.md): Getting the right position on your Wattbike AtomX is important for safety and comfort. For a full guide on how to set up your Wattbike AtomX, please see below:. For more support videos, please head to our Support playlist on youtube - [How should I set up my Wattbike AtomX?](https://support.wattbike.com/en-GB/how-should-i-set-up-my-wattbike-atomx-2477596.md): Setting up your AtomX is simple and easy to do. Use the corresponding levers and adjusters to set up your AtomX to your preferred cycling position. Make all adjustments off the Wattbike. It’s really important that after adjustments have been made, th - [How do I connect a heart rate monitor to my Wattbike AtomX?](https://support.wattbike.com/en-GB/how-do-i-connect-a-heart-rate-monitor-to-my-wattbike-atomx-2477611.md): The Wattbike AtomX is compatible with all popular HR belts and can be synced up either before or during a session. Please see below for tips and full instructions. TIP: Wear your heart rate belt before trying to connect it to your Wattbike AtomX. To - [How to connect your Wattbike AtomX to Zwift](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atomx-to-zwift-2477616.md): The instructions below will give you a step-by-step guide on how to connect your Wattbike AtomX to Zwift. Via Bluetooth. Should you have any issues connecting via Bluetooth please ensure all apps potentially running Bluetooth in the background of you - [How to connect your Wattbike AtomX to the FulGaz app](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atomx-to-the-fulgaz-app-2477624.md): See below for full instructions on how to connect your Wattbike AtomX to the FulGaz app. Please note that you will need a smart device (phone, tablet, or smart TV) to run the FulGaz app. 1. On your smart device, log in on the FulGaz app and navigate - [How to connect your Wattbike AtomX to Rouvy](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atomx-to-rouvy-2477625.md): Please see below for our instructions on how to connect your Wattbike AtomX to Rouvy: - [How to connect your Cortex machine to the Wattbike AtomX](https://support.wattbike.com/en-GB/how-to-connect-your-cortex-machine-to-the-wattbike-atomx-2477626.md): Please follow the below instructions to connect your Cortex machine to the Wattbike AtomX:. Please note: when connected to the AtomX, the Cortex machine will control the resistance automatically. You can use your Cortex machine with any of our other - [How to use third-party apps with your Wattbike AtomX](https://support.wattbike.com/en-GB/how-to-use-third-party-apps-with-your-wattbike-atomx-2477627.md): Please see our guide below on how to use third-party apps with your Wattbike AtomX. The Wattbike AtomX can connect to third-party training apps such as the Sufferfest, Zwift and TrainerRoad through your phone or tablet. To do this, follow the below s - [What are the dimensions and specifications of the Wattbike AtomX?](https://support.wattbike.com/en-GB/what-are-the-dimensions-and-specifications-of-the-wattbike-atomx-2477174.md): Please see below for the dimensions and adjustability ranges of the Wattbike AtomX:. Please see below for the specifications of the Wattbike AtomX: - [What do the shifters do on my Wattbike AtomX?](https://support.wattbike.com/en-GB/what-do-the-shifters-do-on-my-wattbike-atomx-2477421.md): The shifters on your AtomX control specific actions. Right shifter. Action Button (red button on the top of the shifter). Up button. Down button. Left shifter. Action Button (red button on the top of the shifter). Up button. Down button. TIP: When pr - [Does the AtomX require a power supply?](https://support.wattbike.com/en-GB/does-the-atomx-require-a-power-supply-2477433.md): Yes. In order to maintain the electromagnetic resistance functionality, the Wattbike AtomX needs to be plugged into the mains. A 12v, 2A DC power supply is supplied with the bike. If your AtomX has not been plugged into the mains and the Performance - [What is included with the Wattbike AtomX?](https://support.wattbike.com/en-GB/what-is-included-with-the-wattbike-atomx-2477448.md): The following items are in the box when purchasing a Wattbike AtomX: - [Which cycling shoes are compatible with the Wattbike AtomX?](https://support.wattbike.com/en-GB/which-cycling-shoes-are-compatible-with-the-wattbike-atomx-2477610.md): Wellgo E148 pedals are fitted as standard. These pedals are dual-sided, so are compatible with mountain bike SPD on one side and Look Keo on the other. Toe cages are included as well. You can change the pedals on your Wattbike AtomX to your preferred - [PTS Firmware & Software](https://support.wattbike.com/en-GB/pts-firmware-software-2477092.md): For information on your PTS including features, connectivity, updating firmware and troubleshooting, please see this section. - [Set Zero States on the Wattbike AtomX](https://support.wattbike.com/en-GB/set-zero-states-on-the-wattbike-atomx-2477125.md): Your Wattbike may require you to set zero states. Set zero states, sometimes called zero offset, resets the force value of the strain gauge of your Wattbike. This value is used to calculate Wattbike’s proprietary power metrics including Polar View & - [How do I switch between metric and imperial units on the Wattbike AtomX?](https://support.wattbike.com/en-GB/how-do-i-switch-between-metric-and-imperial-units-on-the-wattbike-atomx-2477180.md): The Performance Touchscreen on the Wattbike AtomX can display measurements in either metric or imperial units. To switch between metric and imperial measurement systems please follow these steps:. Please see below for a breakdown of the units that ap - [Gear mode will not respond on my Wattbike AtomX](https://support.wattbike.com/en-GB/gear-mode-will-not-respond-on-my-wattbike-atomx-2477200.md): If you are experiencing problems with Gear mode on your AtomX please follow our troubleshooting guide below for support. Still not working: If installing the latest firmware has not solved the issue, please contact our Customer Service team for more - [How do I adjust the resistance on my Wattbike AtomX?](https://support.wattbike.com/en-GB/how-do-i-adjust-the-resistance-on-my-wattbike-atomx-2477201.md): You have the ability to change between two resistance modes during a session: gear mode and ergo mode. To switch between the modes, press the action button (red button on the top) on the right shifter. Gear mode. This is the default mode on your Atom - [The shifter(s) on my Wattbike AtomX will not respond](https://support.wattbike.com/en-GB/the-shifter-s-on-my-wattbike-atomx-will-not-respond-2477202.md): Please follow our short troubleshooting guide below for support:. YES: This worked for me. If the PTS changes the gear and resistance on your AtomX, the issue may be with the shifter. Please make sure you have installed the latest firmware update. If - [The shifter(s) on my Wattbike AtomX are vibrating](https://support.wattbike.com/en-GB/the-shifter(s)-on-my-wattbike-atomx-are-vibrating-3113420.md): The AtomX has a in-built haptic feedback for an improved immersive riding experience, so when pressing the shifter button you will feel a vibration rumble. When pressing the action button, push the button in the middle of the red part of the shifter. - [How much maintenance does the Wattbike AtomX require?](https://support.wattbike.com/en-GB/how-much-maintenance-does-the-wattbike-atomx-require-2477172.md): The Wattbike AtomX is designed to require minimal maintenance and should withstand heavy usage. However, the moving parts inside a Wattbike are subject to wear through use. If you notice any unusual symptoms, such as loud noises or grinding during op - [How to replace the saddle adjustment lever on your Wattbike AtomX](https://support.wattbike.com/en-GB/how-to-replace-the-saddle-adjustment-lever-on-your-wattbike-atomx-2477521.md): Please see below for full instructions on how to replace the saddle adjustment lever on your Wattbike AtomX. Tools required. 2.5mm Allen key. 2mm Allen key. 3mm Allen key. 1. Remove the A6 top plastic cap from the adjustment lever. 2. Using the 2.5mm - [How to change the saddle on your Wattbike AtomX](https://support.wattbike.com/en-GB/how-to-change-the-saddle-on-your-wattbike-atomx-2477600.md): Please see below for full instructions on how to change the saddle on your Wattbike AtomX. Tools required. 5mm Allen key. 1. Using the 5mm Allen key, loosen the bolt on the right-hand side of the saddle clamp until the rails of the saddle can be remo - [Getting Set Up with your Wattbike Atom - Atom User Guide](https://support.wattbike.com/en-GB/getting-set-up-with-your-wattbike-atom-atom-user-guide-2477238.md): The Atom User Guide provides in depth detail on the smart bike, including features, set up, connectivity and care & maintenance. To get your ideal riding position, please follow the instructions in the guide or for further support,. please head to ou - [Can I connect my Garmin to my Wattbike Atom?](https://support.wattbike.com/en-GB/can-i-connect-my-garmin-to-my-wattbike-atom-2477196.md): Follow the below steps in order to connect a Garmin cycling computer to your Wattbike Atom. 1. Using your Garmin computer, go straight to the steps to connect a new power, speed, and cadence sensor. 2. When prompted, select the serial number of your - [Getting the most out of your Atom when using Zwift](https://support.wattbike.com/en-GB/getting-the-most-out-of-your-atom-when-using-zwift-2477222.md): The Atom has been recognised as reaching Zwift's requirements and has been awarded the accreditation. What is Zwift Certified?. Zwift Certification is an 'award' given to a limited number of trainers that guarantee the best Zwift experience. It's eff - [What are the dimensions of the Atom?](https://support.wattbike.com/en-GB/what-are-the-dimensions-of-the-atom-2477271.md): The dimensions of the Atom are as follows; 100cm(l), 50cm(w), 112cm(h) (saddle and handlebars at the lowest point). The minimum and maximum heights are also provided below: - [How do I build my Atom?](https://support.wattbike.com/en-GB/how-do-i-build-my-atom-2477296.md): The Wattbike Atom is simple to assemble. The video below shows you how to assemble your Atom smart trainer straight out of the box:. Further instructions on building your Atom are provided below, alternatively, see page six of the Wattbike Atom User - [How to connect a Heart Rate Monitor to your Wattbike Atom](https://support.wattbike.com/en-GB/how-to-connect-a-heart-rate-monitor-to-your-wattbike-atom-2477315.md): The Wattbike Atom can connect to Bluetooth™, ANT+ or ANT heart rate belts. They can be paired up in the Wattbike Hub before starting your session. TIP: Wear your heartrate monitor (HRM) before trying to connect it to your Atom. Ensure the electrodes - [Does the Atom require a power supply?](https://support.wattbike.com/en-GB/does-the-atom-require-a-power-supply-2477317.md): The first-generation Atom, with a serial number starting 260, requires a 12V, 2A DC mains power supply. Find the correct replacement power supply here. - [How do I adjust the resistance on the Atom?](https://support.wattbike.com/en-GB/how-do-i-adjust-the-resistance-on-the-atom-2477353.md): You have the ability to choose between two resistance modes on your Wattbike Atom:. To switch between the two modes, press the red action button on the right shifter. For further guidance and information on resistance modes, see page 10 of the Wattbi - [How to connect your Wattbike Atom to the FulGaz app](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atom-to-the-fulgaz-app-2477522.md): Please see below for full instructions on how to connect your Wattbike Atom and next generation Wattbike Atom to the FulGaz app. 1. Log in on the FulGaz app and navigate to the session you would like to complete. 2. Once you have made your selection, - [How to connect your Wattbike Atom to Rouvy](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atom-to-rouvy-2477525.md): Please see below for our instructions on how to connect your Wattbike Atom to Rouvy: - [How to connect your Wattbike Atom to Zwift](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-atom-to-zwift-2477530.md): The instructions below will give you a step-by-step guide on how to connect your Wattbike Atom to Zwift. Via Bluetooth. Should you have any issues connecting via Bluetooth please ensure all apps potentially running Bluetooth in the background of your - [How to care for your Wattbike Atom](https://support.wattbike.com/en-GB/how-to-care-for-your-wattbike-atom-2477533.md): The Wattbike Atom is constructed from high performance components. It is designed to be almost maintenance free and should withstand heavy usage with the aid of some simple care and maintenance. If you notice any unusual symptoms, such as loud noises - [How do I get the right bike fit and riding position on my Wattbike Atom?](https://support.wattbike.com/en-GB/how-do-i-get-the-right-bike-fit-and-riding-position-on-my-wattbike-atom-2477562.md): Getting the right position on your Wattbike Atom is important for safety and comfort. For a full guide on how to set up your Wattbike Atom please see the video and images below:. For more support videos, please head to our Support playlist on youtube - [Which cycling shoes are compatible with the Wattbike Atom?](https://support.wattbike.com/en-GB/which-cycling-shoes-are-compatible-with-the-wattbike-atom-2477603.md): Wattbike Atom: Flat pedals with toe cages are fitted as standard. These are compatible with regular sports trainers. You can change the pedals on your Wattbike Atom sto your preferred type. A selection of pedals are available on our website. Please n - [The seat post on my Wattbike Atom keeps slipping](https://support.wattbike.com/en-GB/the-seat-post-on-my-wattbike-atom-keeps-slipping-2477178.md): Please see the below steps for resolving issues with slipping and rocking seat posts on the Wattbike Atom. If you continue to experience issues with the seat post, please contact us through our contact form and supply us with an image of your seat po - [How do I change my gear configuration on the Atom?](https://support.wattbike.com/en-GB/how-do-i-change-my-gear-configuration-on-the-atom-2477216.md): We have found that some riders like to use the 11-gear option especially when riding on Zwift. You can select your gear preference by following the steps below: - [My Wattbike Atom is making a noise](https://support.wattbike.com/en-GB/my-wattbike-atom-is-making-a-noise-2477219.md): The Wattbike Atom is considerably quieter than the Wattbike Pro/Trainer [approximately 70 decibels at 70 cadence]. If you feel as though your Atom is much louder than this, or if it is producing a clicking or knocking sound, please try the below:. If - [My Atom keeps changing to Gear 1 or Gear 22](https://support.wattbike.com/en-GB/my-atom-keeps-changing-to-gear-1-or-gear-22-2477220.md): If your gear setting on the Wattbike Hub app is changing without your input, please follow the steps below to resolve the issue. - [How do I pair the shifters on my Atom](https://support.wattbike.com/en-GB/how-do-i-pair-the-shifters-on-my-atom-2477239.md): Sometimes you may need to pair the shifters on your Atom, for example, if you have ordered replacement shifters. If you have followed the instructions below and cannot get the shifter to pair, you may need to replace the battery within the shifter, t - [I can't connect to my Wattbike Atom](https://support.wattbike.com/en-GB/i-can-t-connect-to-my-wattbike-atom-2477505.md): How does the issue present?. The bike that needs to be connected to, appears in the drop down list of available Wattbikes but will not connect to the desired device. Please confirm the following:. If connection still fails, please try the following:. - [How do I change the shifter batteries on my Atom](https://support.wattbike.com/en-GB/how-do-i-change-the-shifter-batteries-on-my-atom-2477516.md): Sometimes you may need to replace the batteries in the shifters on your Wattbike Atom as the bike goes through regular use. Important: The battery should be inserted so that the side and top of the brass clips are above the battery. If you have inser - [First Generation Atom not connecting via Bluetooth](https://support.wattbike.com/en-GB/first-generation-atom-not-connecting-via-bluetooth-2477518.md): The Wattbike First Generation Atom connects to your devices via Bluetooth. If you are experiencing problems with connecting to the bike via Bluetooth, please try some of the following trouble-shooters:. If you are still unable to connect to your Watt - [How to replace your Atom handlebar or seat post lock lever](https://support.wattbike.com/en-GB/how-to-replace-your-atom-handlebar-or-seat-post-lock-lever-2477194.md): Please see step-by-step instructions here on how to replace your Wattbike Atom handlebar or seat post lock lever. If you need to purchase a lock lever, please see our full range here. - [How to adjust your Wattbike Atom saddle](https://support.wattbike.com/en-GB/how-to-adjust-your-wattbike-atom-saddle-2477199.md): In order to adjust the angle of your saddle on the Atom or the Next Generation Atom you will need to loosen the allen key bolt on the side of the saddle where you can see small measurements. The size of allen key you will need is 5mm. This will enabl - [How do I change the saddle on the Atom?](https://support.wattbike.com/en-GB/how-do-i-change-the-saddle-on-the-atom-2477240.md): The Wattbike Atom comes with a racing saddle as standard, however it is also compatible with any tubular railed saddle. We also offer the comfort saddle as an optional accessory (compatible with serial numbers starting 260 and 261 only). How to chan - [Can I change the pedals on the Wattbike Atom?](https://support.wattbike.com/en-GB/can-i-change-the-pedals-on-the-wattbike-atom-2477534.md): Yes. The Atom comes with flat pedals as standard, however it has a standard pedal fitment so you can fit your own pedals. We also offer a selection of pedals as an optional accessory. How to change your pedals - Tutorial. In this tutorial, you'll lea - [Wattbike Atom First Generation Beta Firmware](https://support.wattbike.com/en-GB/wattbike-atom-first-generation-beta-firmware-2477225.md): Firmware is essentially the software responsible for controlling how hardware (in this case, the Wattbike Atom) operates and behaves. We introduced the beta firmware to trial fundamentally different algorithms for controlling the speed of resistance - [How do I update the firmware on the Atom?](https://support.wattbike.com/en-GB/how-do-i-update-the-firmware-on-the-atom-2477351.md): If the app cannot find the bike then you will need to try again. Please close the app down completely and turn the bike off and on again by the mains connection. - [Getting started with your Wattbike Air-Pro - User Guide](https://support.wattbike.com/en-GB/getting-started-with-your-wattbike-air-pro-user-guide-2477094.md): Please see the Air-Pro Quick Start Guide here which explains bike assembly, setup and connection to apps and HR belts as well as care instructions and specifications. - [Connecting your PTS2 Monitor to the Wattbike Hub App](https://support.wattbike.com/en-GB/connecting-your-pts2-monitor-to-the-wattbike-hub-app-2477095.md): The free Wattbike Hub app is the perfect partner for your Wattbike training. Download for your platform here: https://wattbike.com/pages/wattbike-hub-app. Connecting couldn't be simpler, once you have the Hub app installed and open. In the hub app, s - [How do I build my Wattbike Air-Pro?](https://support.wattbike.com/en-GB/how-do-i-build-my-wattbike-air-pro-2477096.md): Building the Wattbike Air-Pro takes around 30 minutes. We don't have a video showing the build process of an Air-Pro, however many of the steps are the same as with its predecessor, the Wattbike Pro/Trainer. The video below provides a guide on how to - [Using Apps With Your Wattbike Air-Pro](https://support.wattbike.com/en-GB/using-apps-with-your-wattbike-air-pro-2477500.md): Wattbike connects to some of the most popular indoor training and fitness apps, so you can keep training in the way that works for you. Make sure your monitor is up to date with the latest Firmware to ensure you can access all the latest features. If - [How to connect your Wattbike Air-Pro to Zwift](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-air-pro-to-zwift-2477501.md): The instructions below will give you a step-by-step guide on how to connect your Wattbike Air-Pro to Zwift. Via Bluetooth. Should you have any issues connecting via Bluetooth please ensure all apps potentially running Bluetooth in the background of y - [How to adjust the resistance on your Wattbike Air-Pro](https://support.wattbike.com/en-GB/how-to-adjust-the-resistance-on-your-wattbike-air-pro-2477098.md): The Wattbike Air-Pro has two methods of resistance:. To find out more about the resistance methods and how to adjust them, watch the video below: - [What is the difference between the Air-Pro gearing options Standard and High?](https://support.wattbike.com/en-GB/what-is-the-difference-between-the-air-pro-gearing-options-standard-and-high-2477099.md): The Wattbike Air-Pro is available in two resistance levels, standard and high. Both versions have the same functionality and ride feel, with the only difference being the resistance. The standard version is appropriate for almost all users and resi - [Does the Wattbike Air-Pro require a power supply?](https://support.wattbike.com/en-GB/does-the-wattbike-air-pro-require-a-power-supply-2477100.md): The Wattbike Air-Pro internal generator provides power to the monitor when in use without mains power. However, we advise periodically charging the monitor for 8hrs with the USB-C cable provided and any regular USB_C fast charger every few weeks. If - [What are the dimensions of the Wattbike Air-Pro](https://support.wattbike.com/en-GB/what-are-the-dimensions-of-the-wattbike-air-pro-2477101.md): The dimensions of the Air-Pro are as follows:. Height: Max 130cm (handlebars at full height). Width: 66cm. Length: 125cm. Weight: 55KG - [What is included with the Wattbike Air-Pro](https://support.wattbike.com/en-GB/what-is-included-with-the-wattbike-air-pro-2477102.md): When you purchase a Wattbike Air-Pro the following items are included: - [PTS2 Disconnected Error](https://support.wattbike.com/en-GB/pts2-disconnected-error-3536853.md): Your screen is showing greyed out tiles and a white error message box saying Disconnected: Connect to a Wattbike to enable all functionality - [Not turning on - Wattbike logo flickering](https://support.wattbike.com/en-GB/not-turning-on---wattbike-logo-flickering-3991637.md): Your AirPro touchscreen does not fully turn on and the Wattbike logo screen just flickers when you are pedalling - [Air-Pro Diagnostics Report](https://support.wattbike.com/en-GB/air-pro-diagnostics-report-8081169.md): Providing DiagnosticsIf you are experiencing an issue with your Air-Pro bike, we can diagnose remotely. To help us diagnose the issue with your Air-Pro / Wattbike Performance Touchscreen 2 (PTS2), we will need the following information:1. PTS2 Diagno - [Removing the screen](https://support.wattbike.com/en-GB/removing-the-screen-3271698.md): You may sometimes need to remove the screen from the bike to charge it or when transporting the bike.To do this, carefully remove the data cable by pulling down on the black plastic head and move the cable out of the way.Use a 6mm Allen key to loosen - [Charging your PTS2](https://support.wattbike.com/en-GB/charging-your-pts2-3655456.md): The PTS2 will charge while the bike is being pedalled, via the bike's internal generator; the higher the cadence and power, the greater the rate of charge. Regular use of the bike should keep the screen charged for several months on its own. The batt - [AirPro - Set zero state](https://support.wattbike.com/en-GB/airpro---set-zero-state-3991681.md): Ensure your AirPro is reading as accurately as possible before testing or correct most erroneous data readings - [Updating the Wattbike Air-Pro Firmware](https://support.wattbike.com/en-GB/updating-the-wattbike-air-pro-firmware-2477097.md): Updating of the Air-Pro firmware is managed by the included PTS2 Monitor. - [Updating firmware on the PTS2](https://support.wattbike.com/en-GB/updating-firmware-on-the-pts2-3273209.md): Check the website for the latest firmware updates and follow the instructions to download the files onto a FAT32 formatted USB C memory stick.Insert the memory stick into the USB C port at the bottom of the screen and follow the instructions on scree - [Getting started with your Wattbike Air](https://support.wattbike.com/en-GB/getting-started-with-your-wattbike-air-2477502.md): This guide shows you how to build and set up your Wattbike Air, how to connect to your devices, and how to get the most from your Air’s features. GET READY TO RIDE. BUILD1 Cut away the side of the box and remove all of the components and the bike. 2 - [How do I get the right bike fit and riding position on my Wattbike Air?](https://support.wattbike.com/en-GB/how-do-i-get-the-right-bike-fit-and-riding-position-on-my-wattbike-air-2477536.md): RIDE POSITIONBike fitting is a complex subject. The following diagrams are a rough guide to get you started. SETTING THE SADDLE HEIGHTSet the saddle height to be roughly in line with your hip bone. You don’t want your leg fully extended at the bottom - [Bike setup for runners](https://support.wattbike.com/en-GB/bike-setup-for-runners-2477289.md): Transitioning from 'In saddle' to 'out of saddle'. For some users, especially those not accustomed to 'out of the saddle' pedalling, the transition from pedalling while seated to pedalling 'out of the saddle' can be challenging. The movement itself c - [How to connect a heart rate monitor to the Wattbike Air](https://support.wattbike.com/en-GB/how-to-connect-a-heart-rate-monitor-to-the-wattbike-air-2477326.md): The Wattbike Air can connect to Bluetooth™, ANT+ or ANT heart rate belts. They can be paired up in the Wattbike Hub before starting your session. TIP: Wear your heart rate belt before trying to connect it to your Wattbike Air. - [How to connect to the Wattbike Hub App](https://support.wattbike.com/en-GB/how-to-connect-to-the-wattbike-hub-app-2477553.md): The Wattbike Hub is a training and analysis platform made up of a mobile/tablet app (available on Android and iOS) and web app. How to connect to the Wattbike Hub. 1. Ensure your phone or tablet’s Bluetooth™ is turned on.2. Download the Wattbike Hu - [Can I connect a Garmin cycling computer to my Wattbike Air?](https://support.wattbike.com/en-GB/can-i-connect-a-garmin-cycling-computer-to-my-wattbike-air-2477344.md): Follow the below steps in order to connect a Garmin cycling computer to your Wattbike Air:. 1. Using your Garmin computer, go straight to the steps to connect a new power, speed, and cadence sensor.2. When prompted, select the serial number of your W - [What is the Wattbike Air?](https://support.wattbike.com/en-GB/what-is-the-wattbike-air-2477506.md): Wattbike Air takes the core functionality of our commercial products and packages them in a more consumer-friendly solution. It’s the same great ride feel and build quality as the Pro & Trainer but with the more commercially focused features replaced - [Does the Wattbike Air require a power supply?](https://support.wattbike.com/en-GB/does-the-wattbike-air-require-a-power-supply-2477252.md): Yes, an external power source is required to power the bike. The bike comes with a mains power adapter. We also sell the Air-Tank - the Air Tank is built specifically to meet the Wattbike Air’s unique power needs. Wherever you ride, you’re ready. Wit - [Power, Resistance & Cadence Tables for Wattbike Air](https://support.wattbike.com/en-GB/power-resistance-cadence-tables-for-wattbike-air-2477499.md): The power, cadence and resistance table provided below can be used in a number of ways:. The Wattbike load cell measurement system is on the chain and tracks pedals. The load cell measures directly the force the rider is applying through the cranks o - [How much maintenance does the Wattbike Air require?](https://support.wattbike.com/en-GB/how-much-maintenance-does-the-wattbike-air-require-2477113.md): The Wattbike Air is designed to require minimal maintenance and should withstand heavy usage. However, the moving parts inside a Wattbike are subject to wear through use. If you notice any unusual symptoms, such as loud noises or grinding during oper - [Can I change the pedals on my Wattbike Air?](https://support.wattbike.com/en-GB/can-i-change-the-pedals-on-my-wattbike-air-2477542.md): The Wattbike Air comes with flat pedals as standard. However it has a standard pedal thread so you can fit your own pedals of choice. How to change your pedals - Tutorial. In this tutorial, you'll learn how to change your Wattbike pedals from the fla - [Air - Current Firmware](https://support.wattbike.com/en-GB/air-current-firmware-2477104.md): Your Wattbike will arrive with the latest firmware installed. We will occasionally release firmware updates for the Wattbike Air. All current firmware versions are listed here. Please note: New Wattbikes may have a different firmware installed to tha - [Getting started with your Wattbike Pro/Trainer - User Guide](https://support.wattbike.com/en-GB/getting-started-with-your-wattbike-pro-trainer-user-guide-2477247.md): The Wattbike Pro/Trainer User Guide covers assembly, care and bike fit in detail. - [How do I build my Wattbike Pro/Trainer?](https://support.wattbike.com/en-GB/how-do-i-build-my-wattbike-pro-trainer-2477283.md): Building the Wattbike Pro/Trainer takes around 30 minutes. The video below provides a guide on how to build your Pro/Trainer straight from the box:. For further instructions and guidance on how to build your Wattbike Pro/Trainer, see page four of the - [How do I get the right bike fit and riding position on my Wattbike Pro/Trainer?](https://support.wattbike.com/en-GB/how-do-i-get-the-right-bike-fit-and-riding-position-on-my-wattbike-pro-trainer-2477300.md): Getting the right position on your Wattbike Pro/Trainer is important for safety and comfort. For a full guide on how to set up your Wattbike, please see below:. Wattbike Pro/Trainer Set Up & Bike Fit. For further instructions on setting up your Wattb - [Connecting your Model B Monitor to your Wattbike Hub App](https://support.wattbike.com/en-GB/connecting-your-model-b-monitor-to-your-wattbike-hub-app-2477316.md): Ensure you have the latest version of the Wattbike Hub app from your app store. If in doubt, delete and reinstall the Hub app to ensure you have the most up-to-date version. Once this is complete log back in to the app and follow these instructions:. - [How to connect a Heart Rate Monitor to your Wattbike Pro/Trainer](https://support.wattbike.com/en-GB/how-to-connect-a-heart-rate-monitor-to-your-wattbike-pro-trainer-2477340.md): The Wattbike Pro/Trainer is compatible with most Polar, Garmin and Suunto heart rate monitors. The video below guides you through the process of linking your heart rate monitor:. For further information and guidance on linking your heart rate monitor - [Can I connect my Garmin to my Wattbike Pro/Trainer?](https://support.wattbike.com/en-GB/can-i-connect-my-garmin-to-my-wattbike-pro-trainer-2477357.md): Follow the below steps in order to connect a Garmin cycling computer to your Wattbike. 1. Set the ANT channel settings on your Wattbike Performance Monitor to Bike Power: On, Bike Speed & Cadence: On, Wattbike: Standard. 2. Go through the steps to co - [How to connect your Wattbike Pro/Trainer to Zwift](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-pro-trainer-to-zwift-2477594.md): The instructions below will give you a step-by-step guide on how to connect your Wattbike Pro/Trainer to Zwift. Via Bluetooth. Should you have any issues connecting via Bluetooth please ensure all apps potentially running Bluetooth in the background - [How to connect your Wattbike Pro/Trainer to Rouvy](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-pro-trainer-to-rouvy-2477609.md): Please see below for our instructions on how to connect your Wattbike Pro/Trainer to Rouvy: - [What is included with the Wattbike Air-Pro?](https://support.wattbike.com/en-GB/what-is-included-with-the-wattbike-air-pro-2477229.md): Find out what is included when you purchase the current Wattbike Air-Pro, the updated successor to the original Pro and Trainer. - [What are the dimensions of the Wattbike Pro/Trainer?](https://support.wattbike.com/en-GB/what-are-the-dimensions-of-the-wattbike-pro-trainer-2477284.md): The dimensions of the Pro/Trainer are as follows:. Height: Max 130cm (handlebars at full height). Width: 66cm. Length: 125cm. Weight: 55KG - [Does the Wattbike Pro/Trainer require a power supply?](https://support.wattbike.com/en-GB/does-the-wattbike-pro-trainer-require-a-power-supply-2477302.md): The Pro/Trainer provides power to the monitor when in use without mains power. However, we advise charging the monitor for 14hrs with the mains charger provided every 1-2 weeks. If you have lost your charger or require a replacement you can purchase - [How does Air-Pro compare with the original Pro and Trainer?](https://support.wattbike.com/en-GB/how-does-air-pro-compare-with-the-original-pro-and-trainer-2477318.md): The original Wattbike Pro and Trainer have been updated into the Air-Pro range, available in Standard and High resistance options with an updated monitor. - [How to adjust the resistance on your Wattbike Pro/Trainer](https://support.wattbike.com/en-GB/how-to-adjust-the-resistance-on-your-wattbike-pro-trainer-2477341.md): The Wattbike Pro/Trainer has two methods of resistance:. To find out more about the resistance methods and how to adjust them, watch the video below: - [Model B Monitor - Setting zero state](https://support.wattbike.com/en-GB/model-b-monitor-setting-zero-state-2477112.md): Whilst the Wattbike is factory calibrated there is a function to Set zero from the Model B monitor. This can be used to ensure that the Wattbike has been returned to zero prior to testing. Please see below instructions on how to Set Zero State. Pleas - [The levers on my Wattbike Pro/Trainer are not tightening](https://support.wattbike.com/en-GB/the-levers-on-my-wattbike-pro-trainer-are-not-tightening-2477228.md): If you are experiencing issues with the levers on your Wattbike Pro/Trainer you will need to purchase replacements. The lock lever adjusts the height of the handlebars/saddle. The adjustment lever adjusts the handlebars/saddle fore/aft position. Plea - [The magnetic resistance control on my Wattbike is slipping](https://support.wattbike.com/en-GB/the-magnetic-resistance-control-on-my-wattbike-is-slipping-2477235.md): The magnetic resistance works by creating resistance against the flywheel through the use of magnets at the end of the resistance column. Over time, if the magnetic column has been left for a long period under tension, then the column can loosen and - [My Wattbike Pro/Trainer will not connect to TrainerRoad](https://support.wattbike.com/en-GB/my-wattbike-pro-trainer-will-not-connect-to-trainerroad-2477241.md): If you have the latest firmware on your Wattbike Performance Monitor (latest firmware can be found here) and TrainerRoad cannot detect the Monitor when searching via Bluetooth, follow these steps and it will solve the issue; - [How to remove your toe cages.](https://support.wattbike.com/en-GB/how-to-remove-your-toe-cages-2477262.md): The video below shows you how to remove the toe cages from your pedals: - [How to replace the bottle cage - Pro/Trainer](https://support.wattbike.com/en-GB/how-to-replace-the-bottle-cage-pro-trainer-2477349.md): The video below shows you how to replace your bottle cage on your Wattbike Pro / Trainer: (NB. this process is different for older gloss framed bikes. Please contact customer support if you need guidance on this.) - [How much maintenance does the Wattbike Pro/Trainer require?](https://support.wattbike.com/en-GB/how-much-maintenance-does-the-wattbike-pro-trainer-require-2477441.md): The Wattbike Pro/Trainer is designed to require minimal maintenance and should withstand heavy usage. If you notice any unusual symptoms, such as loud noises or grinding during operation, stop using your Pro/Trainer and contact Wattbike for support. - [How to change the pedals on your Wattbike Pro/Trainer](https://support.wattbike.com/en-GB/how-to-change-the-pedals-on-your-wattbike-pro-trainer-2477523.md): The Pro/Trainer comes with Wellgo E148 pedals as standard, however, it has a standard pedal fitment so you can fit your own pedals. Please see below for instructions on how to change the pedals on your Wattbike Pro/Trainer. Tools required. 6mm Allen - [How to change the adjustment levers on your Wattbike Pro/Trainer](https://support.wattbike.com/en-GB/how-to-change-the-adjustment-levers-on-your-wattbike-pro-trainer-2477546.md): There are two adjustment levers on the Wattbike Pro/Trainer which are used for horizontal adjustments for the saddle and handlebars. Please see below for instructions on how to replace these. 1. To remove an adjustment lever, unscrew the black lever, - [How to change the lock levers on your Wattbike Pro/Trainer](https://support.wattbike.com/en-GB/how-to-change-the-lock-levers-on-your-wattbike-pro-trainer-2477557.md): There are two lock levers on the Wattbike Pro/Trainer which are used for height adjustments for the saddle and handlebar stems. Please see below for instructions on how to replace the lock levers on your Wattbike Pro/Trainer. 1. When removing the han - [How to replace your Wattbike Pro/Trainer saddle](https://support.wattbike.com/en-GB/how-to-replace-your-wattbike-pro-trainer-saddle-2477560.md): Please see below for step by step instructions on how to replace your Wattbike Pro/Trainer saddle. If you need to purchase a saddle, please see our Parts & Accessories page. Tools required. 14mm spanner. Instructions. 1. Use a 14mm spanner to loosen - [Model B Performance Monitor Firmware Changelog](https://support.wattbike.com/en-GB/model-b-performance-monitor-firmware-changelog-2477256.md): VERSION 1.30.XX. 1. To address a recent issue where version numbering of Model B firmware has causedinconsistency connecting to the Android Hub app, we have taken the action to move firmwarenumbering to 1.30.xx. Important: This is just a numbering ch - [My monitor is showing a blank screen during the firmware update process](https://support.wattbike.com/en-GB/my-monitor-is-showing-a-blank-screen-during-the-firmware-update-process-2477294.md): If you are in the middle of updating your firmware and your Wattbike Performance Monitor model B is showing a blank screen or what looks like a very faint, grey block over the whole of the screen, it may have accidentally been disconnected from the c - [Model B Performance Monitor Firmware Update - Fire Fit Firmware](https://support.wattbike.com/en-GB/model-b-performance-monitor-firmware-update-fire-fit-firmware-2477368.md): Please read these instructions carefully before attempting to update your firmware. The Firmware update procedure is relatively simple and easy to do by following the steps below. The firmware is attached here. These instructions have been written ba - [Model B Performance Monitor Firmware Update - MOD Firmware](https://support.wattbike.com/en-GB/model-b-performance-monitor-firmware-update-mod-firmware-2477424.md): We recommend using our Firmware Updater App to update your Wattbike Model B Monitor, but we also include the files to manually update below. The firmware is attached here. Please read these instructions carefully before attempting to update your firm - [Model B Performance Monitor Firmware Update - UCI Firmware](https://support.wattbike.com/en-GB/model-b-performance-monitor-firmware-update-uci-firmware-2477435.md): Please read these instructions carefully before attempting to upgrade your firmware. The firmware update procedure is relatively simple and easy to do by following the steps below. The firmware is attached here. These instructions have been written b - [Model B Performance Monitor Firmware Update - Windows Manual Method](https://support.wattbike.com/en-GB/model-b-performance-monitor-firmware-update-windows-manual-method-2477559.md): The Firmware update procedure is relatively simple and easy to do by following the steps below. These instructions were written based on updating the WPM using a Windows 8 Operating System (W8OS). Although the procedure may look and be slightly diffe - [Model B Performance Monitor Firmware Update - Mac Instructions](https://support.wattbike.com/en-GB/model-b-performance-monitor-firmware-update-mac-instructions-2477564.md): The monitor firmware update procedure on OSX can only be performed with the Terminal application. Using a drag and drop from Finder (in the same way that you would in Windows) causes some extra files and folders to be copied to the monitor in program - [Model B - MONITOR-TO-MONITOR FIRMWARE UPDATE PROCEDURE (Commercial)](https://support.wattbike.com/en-GB/model-b-monitor-to-monitor-firmware-update-procedure-commercial-2477592.md): This is a feature that removes the need to have a laptop or PC to update a large number of Monitors. This is advantageous where there is a large number of monitors to be updated, such as in gyms or studio situations. Glossary:Master monitor - the mon - [Getting started with your Wattbike Nucleus - Wattbike Nucleus User Guide](https://support.wattbike.com/en-GB/getting-started-with-your-wattbike-nucleus-wattbike-nucleus-user-guide-2477218.md): The Wattbike Nucleus Quick Start Guide will show you how to build and set up your Nucleus, connect your devices and give you tips to get the most from its features. To get your ideal riding position, please follow the instructions in the guide or use - [How to connect your Performance Touchscreen to WiFi - Nucleus](https://support.wattbike.com/en-GB/how-to-connect-your-performance-touchscreen-to-wifi-nucleus-2477182.md): Below is a short video clip of how to connect your Performance Touch Screen to your WiFi network: - [How do I build my Wattbike Nucleus?](https://support.wattbike.com/en-GB/how-do-i-build-my-wattbike-nucleus-2477257.md): Please watch the video below for instructions on how to build your Wattbike Nucleus: - [Can I connect my Garmin to my Wattbike Nucleus?](https://support.wattbike.com/en-GB/can-i-connect-my-garmin-to-my-wattbike-nucleus-2477358.md): Follow the below steps in order to connect a Garmin cycling computer to your Wattbike Nucleus:. 1. Using your Garmin computer, go straight to the steps to connect a new power, speed, and cadence sensor. 2. When prompted, select the serial number of y - [How do I get the right bike fit and riding position on my Wattbike Nucleus?](https://support.wattbike.com/en-GB/how-do-i-get-the-right-bike-fit-and-riding-position-on-my-wattbike-nucleus-2477547.md): Getting the right position on your Wattbike Nucleus is important for safety and comfort. For a full guide on how to set up your Wattbike Nucleus, please see below:. For further instructions on setting up your Wattbike, please download the User Guide - [How to connect a heart rate monitor to your Wattbike Nucleus](https://support.wattbike.com/en-GB/how-to-connect-a-heart-rate-monitor-to-your-wattbike-nucleus-2477556.md): The Wattbike Nucleus is compatible with all popular HR belts and can be synced up either before or during a session. Please see below for tips and full instructions. TIP: Wear your heart rate belt before trying to connect it to your Wattbike Nucleus. - [How to connect your Wattbike Nucleus to Zwift](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-nucleus-to-zwift-2477563.md): The instructions below will give you a step-by-step guide on how to connect your Wattbike Nucleus to Zwift. Via Bluetooth. Should you have any issues connecting via Bluetooth please ensure all apps potentially running Bluetooth in the background of y - [How to use third-party apps with your Wattbike Nucleus](https://support.wattbike.com/en-GB/how-to-use-third-party-apps-with-your-wattbike-nucleus-2477595.md): Please see our guide below on how to use third-party apps with your Wattbike Nucleus. The Wattbike Nucleus can connect to third-party training apps such as the Sufferfest, Zwift, and TrainerRoad through your phone or tablet. To do this, follow the be - [How to connect your Wattbike Nucleus to the FulGaz app](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-nucleus-to-the-fulgaz-app-2477608.md): See below for full instructions on how to connect your Wattbike Nucleus to the FulGaz app. Please note that you will need a smart device (phone, tablet, or smart TV) to run the FulGaz app. 1. On your smart device, log in on the FulGaz app and navigat - [How to connect your Wattbike Nucleus to Rouvy](https://support.wattbike.com/en-GB/how-to-connect-your-wattbike-nucleus-to-rouvy-2477618.md): Please see below for our instructions on how to connect your Wattbike Nucleus to Rouvy: - [What are the dimensions of the Wattbike Nucleus?](https://support.wattbike.com/en-GB/what-are-the-dimensions-of-the-wattbike-nucleus-2477175.md): The dimensions of the Wattbike Nucleus are as follows:. Height: 130cm. Frame width: 66cm. Frame length: 125cm. Footprint: 145 x 66cm. Bike weight: 58kg. Boxed weight: 68kg. Handlebar height adjustability : Range 51 - 71cm. Handlebar fore/aft adjustab - [Does the Wattbike Nucleus require Wi-Fi?](https://support.wattbike.com/en-GB/does-the-wattbike-nucleus-require-wi-fi-2477181.md): There is no requirement for Wi-Fi with Wattbike Nucleus but to make best use of remote firmware updates, fault monitoring and continual content and feature updates an internet connection is recommended. - [Does the Wattbike Nucleus require a power supply?](https://support.wattbike.com/en-GB/does-the-wattbike-nucleus-require-a-power-supply-2477211.md): The Nucleus requires a power supply when in use as this will power the Performance Touchscreen. - [What is included with the Wattbike Nucleus?](https://support.wattbike.com/en-GB/what-is-included-with-the-wattbike-nucleus-2477314.md): The following items are in the box when purchasing a Wattbike Nucleus: - [Set Zero States on the Wattbike Nucleus](https://support.wattbike.com/en-GB/set-zero-states-on-the-wattbike-nucleus-2477126.md): Your Wattbike may require you to set zero states. Set zero states, sometimes called zero offset, resets the force value of the strain gauge of your Wattbike. This value is used to calculate Wattbike’s proprietary power metrics including Polar View & - [The levers on my Wattbike Nucleus are not tightening](https://support.wattbike.com/en-GB/the-levers-on-my-wattbike-nucleus-are-not-tightening-2477210.md): If you are experiencing issues with the levers on your Wattbike Nucleus you will need to purchase replacements. The lock lever adjusts the height of the handlebars/saddle. The adjustment lever adjusts the handlebars/saddle fore/aft. Please contact ou - [PTS Firmware & Software](https://support.wattbike.com/en-GB/pts-firmware-software-2477091.md): For information on your PTS including features, connectivity, updating firmware and troubleshooting, please see this section. - [AtomX & Nucleus: Performance Touchscreen update - 28th November 2022](https://support.wattbike.com/en-GB/atomx-nucleus-performance-touchscreen-update-28th-november-2022-2477140.md): What’s new?. The Performance Touchscreen is updated to version 5.2.2, which includes minor bug fixes and improvements;. The bike firmware is updated to version 1.03.52, which;. The update window is scheduled for Monday 28th November between 00:01am a - [I am having problems with sessions ending early on the Wattbike Nucleus](https://support.wattbike.com/en-GB/i-am-having-problems-with-sessions-ending-early-on-the-wattbike-nucleus-2477187.md): What we're seeing. Reports have reached us about sessions ending early or being interrupted on the Wattbike Nucleus. We have been able to identify that the dropouts are being caused by external electrical interference causing Android to disconnect th - [How much maintenance does the Wattbike Nucleus require?](https://support.wattbike.com/en-GB/how-much-maintenance-does-the-wattbike-nucleus-require-2477173.md): The Wattbike Nucleus is designed to require minimal maintenance and should withstand heavy usage. However, the moving parts inside a Wattbike are subject to wear through use. If you notice any unusual symptoms, such as loud noises or grinding during - [Can I change the saddle on the Wattbike Nucleus?](https://support.wattbike.com/en-GB/can-i-change-the-saddle-on-the-wattbike-nucleus-2477334.md): Yes. The Nucleus comes with a racing saddle and a comfort saddle as standard. You can then fit the saddle of your choice once the order arrives. You can also fit any other standard bike saddle. - [Can I change the pedals on the Wattbike Nucleus?](https://support.wattbike.com/en-GB/can-i-change-the-pedals-on-the-wattbike-nucleus-2477597.md): Yes. The Nucleus comes with Wellgo E148 pedals as standard, however, it has a standard pedal fitment so you can fit your own pedals. Please see below for instructions:. Tools required. 6mm Allen key or 15mm pedal spanner. 1. Remove the right-hand ped - [Types of Wattbike Monitors](https://support.wattbike.com/en-GB/types-of-wattbike-monitors-2477552.md): There are several types of Wattbike monitors and when it comes to repairs or upgrades, it is important to know which type you have. The following guide will help:. Model A (discontinued):. Model B:. There are 3 types of connectors a Model B monitor m - [How to connect your Performance Touchscreen to WiFi](https://support.wattbike.com/en-GB/how-to-connect-your-performance-touchscreen-to-wifi-2477213.md): Here's how to connect your Performance Touchscreen to your WiFi network: - [How to log in on the Performance Touchscreen](https://support.wattbike.com/en-GB/how-to-log-in-on-the-performance-touchscreen-2477263.md): You can log in to your Wattbike Performance Touchscreen either by using your Hub account details, or via the QR code. Please see below for full instructions. You have two options for logging in to the Wattbike Hub on the Performance Touchscreen:. Opt - [Performance Touchscreen features](https://support.wattbike.com/en-GB/performance-touchscreen-features-2477311.md): Our high-definition Performance Touchscreen elevates the cycling experience by delivering the most advanced performance feedback; providing riders with accurate data on power, cadence, heart rate, and technique. Riders can also seamlessly connect to - [How to use the Wattbike Interval Builder](https://support.wattbike.com/en-GB/how-to-use-the-wattbike-interval-builder-2477333.md): The brand new Wattbike Interval Builder allows users to quickly build their own custom interval workouts in the Performance Touchscreen of the Wattbike Nucleus and AtomX. Below is a short video on how to use the builder: - [How do I delete workouts from my Performance Touchscreen?](https://support.wattbike.com/en-GB/how-do-i-delete-workouts-from-my-performance-touchscreen-2477348.md): It isn't possible to delete completed sessions from the history of your Wattbike Performance Touch Screen at present. If you have completed a session whilst logged into your Wattbike Hub App and you want to delete this from your history, you can do s - [How do I switch between metric and imperial units on the PTS?](https://support.wattbike.com/en-GB/how-do-i-switch-between-metric-and-imperial-units-on-the-pts-2477361.md): The Performance Touchscreen on the Wattbike PTS can display measurements in either metric or imperial units. To switch between metric and imperial measurement systems please follow these steps:. Please see below for a breakdown of the units that appl - [The Performance Touchscreen does not turn on](https://support.wattbike.com/en-GB/the-performance-touchscreen-does-not-turn-on-2477385.md): Ensure the power adapter is correctly plugged into the mains and turned on and avoid using an extension lead. The Performance Touchscreen will only receive power from the bike whilst it is turned on. If the Performance Touchscreen has turned off due - [All home screen tiles are grey (Bluetooth icon is grey)](https://support.wattbike.com/en-GB/all-home-screen-tiles-are-grey-bluetooth-icon-is-grey-2477422.md): To Activate Bluetooth. Upgrade Firmware - [QR code log in doesn't work, Bluetooth icon is grey](https://support.wattbike.com/en-GB/qr-code-log-in-doesn-t-work-bluetooth-icon-is-grey-2477434.md): If Bluetooth is still showing grey - [Performance Touchscreen status icons and symbols](https://support.wattbike.com/en-GB/performance-touchscreen-status-icons-and-symbols-2477548.md): Location Type Graphic Description Graphic Icon State Meaning Notes Menu bar Circle Solid ring icon Grey Sensor to digital board disconnected If this persists, go into Advanced Settings and click 'Reconnect Monitor', if this doesn't work hold down - [Removing the PTS2](https://support.wattbike.com/en-GB/removing-the-pts2-3272478.md): You may sometimes need to remove the screen from the bike to charge it or when transporting the bike.To do this, carefully remove the data cable by pulling down on the black plastic head and move the cable out of the way.Use a 6mm Allen key to loosen - [Charging your PTS2](https://support.wattbike.com/en-GB/charging-your-pts2-3991690.md): The PTS2 will charge while the bike is being pedalled, via the bike's internal generator; the higher the cadence and power, the greater the rate of charge. Regular use of the bike should keep the screen charged for several months on its own. The batt - [PTS2 Disconnected Error](https://support.wattbike.com/en-GB/pts2-disconnected-error-8081537.md): Your screen is showing greyed out tiles and a white error message box saying Disconnected: Connect to a Wattbike to enable all functionality - [PTS Operation Guide](https://support.wattbike.com/en-GB/pts-operation-guide-8081762.md): Please see the PTS2 Operation and Maintenance Guide here or attached as a PDF below. - [Wattbike Performance Touchscreen update: version 5.2.1 - Wednesday 17 August 2022](https://support.wattbike.com/en-GB/wattbike-performance-touchscreen-update-version-5-2-1-wednesday-17-august-2022-2477144.md): What’s new?. The Performance Touchscreen is updated to version 5.2.1 and bike firmware to version 1.03.51. Includes minor bug fixes and stability updates. The bike firmware is updated to version 1.03.51, which;. Please note - updating to iOS Hub 5.2. - [Updating the firmware on your Performance Touchscreen (PTS)](https://support.wattbike.com/en-GB/updating-the-firmware-on-your-performance-touchscreen-(pts)-2477184.md): When a new version of firmware is available for your Performance Touchscreen please ensure that:. If you experience any issues when the firmware update is being completed please follow the steps below: - [Updating firmware](https://support.wattbike.com/en-GB/updating-firmware-3273217.md): Check the website for the latest firmware updates and follow the instructions to download the files onto a FAT32 formatted USB C memory stick.Insert the memory stick into the USB C port at the bottom of the screen and follow the instructions on scree - [Model B Monitor keeps asking for time/date input](https://support.wattbike.com/en-GB/model-b-monitor-keeps-asking-for-time-date-input-2477167.md): If your Model B Monitor keeps asking you to input the time and date when you turn the monitor on, this is due a coin cell battery in the monitor not having enough power left to store the data when the monitor is turned off. This is a simple fix where - [My Wattbike monitor is showing a blank screen during the firmware update process](https://support.wattbike.com/en-GB/my-wattbike-monitor-is-showing-a-blank-screen-during-the-firmware-update-process-2477214.md): If you are in the middle of updating your firmware and your Wattbike Performance Monitor Model B is showing a blank screen or what looks like a very faint, grey block over the whole of the screen, it may have accidentally been disconnected from the c - [Resetting your Model B Monitor](https://support.wattbike.com/en-GB/resetting-your-model-b-monitor-2477217.md): The video below shows you how you can reset your Model B Monitor:. Please note: After resetting your monitor you will be prompted to set the date and time. - [How do I delete workouts from my monitor?](https://support.wattbike.com/en-GB/how-do-i-delete-workouts-from-my-monitor-2477223.md): We advise customers to delete workouts every so often from their Model B Monitor to ensure the storage does not become full and cause further issues. To delete your workouts please follow the instructions below:. This will delete all previous workou - [My monitor deletes my workouts](https://support.wattbike.com/en-GB/my-monitor-deletes-my-workouts-2477224.md): Our latest version of firmware automatically deletes workouts when the Model B Monitor is switched on. This is to ensure the memory on the monitor storage does not become full and cause SD card errors. If you wish to store your workouts you will need - [My monitor is not charging](https://support.wattbike.com/en-GB/my-monitor-is-not-charging-2477230.md): If your Wattbike Performance Monitor is not charging please follow the trouble-shooters below:. If you have misplaced your Wattbike Monitor charger you can purchase one from our website here. If the above does not help please contact our Customer Ser - [My monitor will not switch on](https://support.wattbike.com/en-GB/my-monitor-will-not-switch-on-2477231.md): If your Wattbike Performance Monitor is not switching on please press the reset button on the back of the unit. You will need a small object such as a paperclip to do this. Once you have done the above please charge the unit for at least 14 hours usi - [How do I upgrade my Model B Monitor to Bluetooth?](https://support.wattbike.com/en-GB/how-do-i-upgrade-my-model-b-monitor-to-bluetooth-2477234.md): If you would like to upgrade your Model B monitor to Bluetooth this, please place the order via the website here. We will require the following information at the point of ordering:. The cost of the upgrade is £95 and once we receive the monitor back - [How to use the Wattbike Performance Monitor](https://support.wattbike.com/en-GB/how-to-use-the-wattbike-performance-monitor-2477339.md): The Performance Monitor is the head unit on the Wattbike Pro/Trainer. With the Wattbike Performance Monitor you can test, train and review the data from your smart bike in one place. For a full guide on how to use the monitor, watch our video below:. - [Types of Model B Monitor](https://support.wattbike.com/en-GB/types-of-model-b-monitor-2477532.md): A new Wattbike Pro and Trainer has a Model B Monitor included within the price. Our previous models of Wattbike Pro & Trainer Wattbike also included a Model B Monitor however they have a different connection type. Please see below for the different c - [How do I upgrade my Model A Monitor to a Model B Monitor?](https://support.wattbike.com/en-GB/how-do-i-upgrade-my-model-a-monitor-to-a-model-b-monitor-2477233.md): Model A Monitors are now obsolete. We are unable to service/repair these. If you currently have a Model A Monitor and wish to upgrade this to a Model B Monitor with Bluetooth you can do so by purchasing a new Model B Monitor for £475.00. This can be - [Model A Monitor - Setting zero state](https://support.wattbike.com/en-GB/model-a-monitor-setting-zero-state-2477243.md): Whilst the Wattbike is factory calibrated there is a function to Set zero from the Model A monitor. This can be used to ensure that the Wattbike has been returned to zero prior to testing. - [Wattbike Performance Monitor Model A Features](https://support.wattbike.com/en-GB/wattbike-performance-monitor-model-a-features-2477244.md) - [Current Wattbike Firmware Versions](https://support.wattbike.com/en-GB/current-wattbike-firmware-versions-2477143.md): The current firmware versions for all Wattbikes are listed below. Selecting a firmware link will automatically download the firmware to your mobile device or desktop computer. Newer Wattbikes may ship with a different firmware version to the one curr - [Beta Firmware](https://support.wattbike.com/en-GB/beta-firmware-4944397.md): Beta firmware deployment is controlled through the Wattbike Hub app and must be explicitly enabled before installation. To enable Beta firmware, follow the steps below or see further support here:. After Beta firmware is enabled, the next successful - [Firmware Changelog](https://support.wattbike.com/en-GB/firmware-changelog-2541322.md): The previous firmware versions for all Wattbikes are listed below. If no older firmware version is available; the current firmware is listed. Clicking on the firmware link will automatically download the firmware to your mobile device/desktop PC. Ple - [Updating your Wattbike using an iOS or Android device with nRF connect](https://support.wattbike.com/en-GB/updating-your-wattbike-using-an-ios-or-android-device-with-nrf-connect-2477123.md): Any firmware updates will be pushed through via the Wattbike hub app if and when available for your Wattbike model. Until then, there is no requirement to update the firmware on your Wattbike. Please note: New Wattbikes may have a different firmware - [How to install Wattbike Hub Beta Firmware](https://support.wattbike.com/en-GB/how-to-install-wattbike-hub-beta-firmware-2477512.md) - [PTS2 Change Log and Downloads](https://support.wattbike.com/en-GB/pts2-change-log-and-downloads-2477093.md): Installation. App and firmware on the PTS2 can be updated separately or together. * TIP: A right-angle adapter can make this quicker. Force an Update or Backdate to an earlier Version. > Original: wb_pts2_v10025.pkg. > New: wb_pts2_force.pkg. NOTE: T - [Wattbike Performance Touchscreen (PTS) - App Change Log](https://support.wattbike.com/en-GB/wattbike-performance-touchscreen-pts-app-change-log-2477127.md): Check this log to see all application updates that have been released so far for the Wattbike Performance Touchscreen. Highlighting key improvements for each update, this change log is a historic record of all the changes that have been made, to make - [Wattbike Atom, AtomX & Nucleus Firmware Change Log](https://support.wattbike.com/en-GB/wattbike-atom-atomx-nucleus-firmware-change-log-2477128.md): Check this log to see all Unified Core firmware updates that have been released so far (Unified Core stable firmware is used across the next generation Wattbike Atom, AtomX & Nucleus and the Wattbike Performance Touchscreen / Unified Core beta firmwa - [How to cancel HUB+ subscription](https://support.wattbike.com/en-GB/how-to-cancel-hub-subscription-2477131.md): The Hub+ subscriptions are managed entirely through the app stores. You can cancel, amend, or request a refund for your Hub+ subscription directly through your app store. For the Apple App Store refunds click here. For the Google Play Store refund cl - [Hub+ - How To Import Your Workouts](https://support.wattbike.com/en-GB/hub-how-to-import-your-workouts-2477135.md): How to import your workouts. You can now import your structured sessions from other training apps, like TrainingPeaks and ride them in the Wattbike Hub+. It's simple - firstly, make sure you have the exported workout as an .erg/.mrc file, then import - [How to create your own workout on the Wattbike Hub+](https://support.wattbike.com/en-GB/how-to-create-your-own-workout-on-the-wattbike-hub-2477137.md): Personalise your indoor training and create your own workouts on your Wattbike with the industry’s first mobile-friendly workout builder. Designed with ease in mind, you can now create, build, share and export your own workouts in the Wattbike Hub tr - [Hub+ Technical questions](https://support.wattbike.com/en-GB/hub-technical-questions-2477138.md): The prices are set as follows in the UK and automatically converted by the apps stores for local pricing:. If you have not subscribed to Hub+ before, you will receive a 30-day free trial. Absolutely! While we can't provide details just yet, we have a - [Hub+ FAQs](https://support.wattbike.com/en-GB/hub-faqs-2477139.md): Hub+ is a subscription / paid version of the Wattbike Hub app which unlocks premium features.It comes with a 30-day free trial, then costs £7.99/month or an annual subscription is available for £79.99. The Wattbike Hub+ has the following key features - [How to turn on Erg Mode Smoothing \[BETA\]](https://support.wattbike.com/en-GB/how-to-turn-on-erg-mode-smoothing-beta-2477158.md): Released Monday 4th July 2022. This new beta feature on the Wattbike Hub (version 5.1.0) for Wattbike Atom (next generation) and AtomX , lets you customise how the instantaneous power data is used, for a more stable power display during your Hub and - [How to change your Wattbike Hub email address](https://support.wattbike.com/en-GB/how-to-change-your-wattbike-hub-email-address-2477226.md): To change your email address please follow the instructions below:. If you are having problems updating your email address, this may need to be completed manually by Wattbike - please contact customer support. - [How to upload to Strava/Training Peaks](https://support.wattbike.com/en-GB/how-to-upload-to-strava-training-peaks-2477321.md): You can upload a session from the Wattbike Hub to Strava/Training Peaks by simply linking your accounts in the 'Profile' section of Wattbike Hub. You can manually retrieve the .TCX files from the Wattbike Hub too. To manually upload a workout: - [How to turn on/off session summary notifications](https://support.wattbike.com/en-GB/how-to-turn-on-off-session-summary-notifications-2477350.md): You can turn off your email notifications from your 'Session Summary' by following the instructions below:. Here, you'll also be able to add your coach's email address so that they can receive a copy of your session summary too. - [How to create an additional Wattbike profile](https://support.wattbike.com/en-GB/how-to-create-an-additional-wattbike-profile-2477362.md): If you have friends or family who wish to use the Wattbike you can use multiple Wattbike Hub profiles on the same smart device. Firstly, please ensure all users have separate Wattbike Hub accounts. You can register here. To log out of the current pro - [How to find out which version of the Wattbike Hub you are currently using](https://support.wattbike.com/en-GB/how-to-find-out-which-version-of-the-wattbike-hub-you-are-currently-using-2477419.md): We always recommend you update your Wattbike Hub app to the latest version for the best riding experience. To check which version your Wattbike Hub app is currently running, please see the instructions below:. iOS. Android. For instructions on how to - [How to start/finish a plan within the Wattbike Hub](https://support.wattbike.com/en-GB/how-to-start-finish-a-plan-within-the-wattbike-hub-2477531.md): Select the plan you wish to begin by navigating to the PLANS tab on your home screen. Once you have selected the plan you will see a screen similar to the below:. Duration: The duration of the planEnds: The date the plan will endWorkout days: The amo - [How to progress within a training plan](https://support.wattbike.com/en-GB/how-to-progress-within-a-training-plan-2477541.md): If you have started a plan within the Wattbike Hub App you will need to ensure you are progressing onto the next session correctly. Your screen will look similar to the below depending on the plan you have selected:. To progress onto the next availab - [How to export session data](https://support.wattbike.com/en-GB/how-to-export-session-data-2477551.md): It is possible to export a TCX file for any Wattbike session stored on the Hub. TCX is a widely supported file type and can be used with services like Training Peaks, Strava, Golden Cheetah etc. To get the file, log into your account at hub.wattbike. - [How to delete a session from your Hub account](https://support.wattbike.com/en-GB/how-to-delete-a-session-from-your-hub-account-2477613.md): If you wish to delete a session from your Hub account this can only be completed via the Wattbike Hub App on your device. You will need to open the Wattbike Hub app on your phone/tablet and navigate to the 'History' section. Select the session you wi - [How to start and end a hub app session](https://support.wattbike.com/en-GB/how-to-start-and-end-a-hub-app-session-4172071.md): First, connect to your Wattbike. Here is how to connect to the Wattbike Hub App. To begin a workout, choose the session or select Quick Ride then press the play button (white triangle) at the bottom of the screen. Then, to end a ride, press the pause - [How to delete your hub app account](https://support.wattbike.com/en-GB/how-to-delete-your-hub-app-account-7563324.md): If you no longer need your Wattbike hub app account, you can delete your account automatically by logging into the app or contact us directly to request manual deletion. Deletion is permanent and locks your account while also erasing your session dat - [Connecting to Strava, Training Peaks & Apple Health](https://support.wattbike.com/en-GB/connecting-to-strava-training-peaks-apple-health-2477236.md): This article will help you connect your Wattbike Hub account to Strava, Training Peaks and Apple Health. That way, you can make the most of your training on your smart bike. Please follow the below steps:. Please note: Data can sometimes take some ti - [How do I display my data on a TV using an Android device?](https://support.wattbike.com/en-GB/how-do-i-display-my-data-on-a-tv-using-an-android-device-2477527.md): To connect your Android device to your TV there are two options. You can do this using an adapter from your devices charging socket to HDMI or alternatively you could use a specific Micro USB-HDMI cable (In most instances this will be a micro USB soc - [How do I display my data on a TV using an iOS device?](https://support.wattbike.com/en-GB/how-do-i-display-my-data-on-a-tv-using-an-ios-device-2477528.md): Should you wish to display the Wattbike Hub App or a 3rd Party Application (Such as Zwift, Sufferfest, TrainerRoad, FullGaz, Road Grand Tours or similar) then we can display this in two ways. The easiest method to do so would be to connect to Apple T - [My iPhone/iPad can't find the Wattbike](https://support.wattbike.com/en-GB/my-iphone-ipad-can-t-find-the-wattbike-2477166.md): If you're having trouble connecting to the Wattbike on your iOS device, this can sometimes happen upon an update or fresh install of the Hub app on an Apple device. Please check the following:. To ensure the Wattbike isn't also connected to the devic - [Wattbike Hub App Device Compatibility](https://support.wattbike.com/en-GB/wattbike-hub-app-device-compatibility-2477242.md): The Wattbike Hub app is compatible with many mobile devices and tablets, provided the Hub app can be downloaded and they have bluetooth connectivity. For a full list of compatibility, please see below:. iPhone 8 and above, iPad Air 2 and above, iPad - [My Wattbike Hub display keeps flickering between screens](https://support.wattbike.com/en-GB/my-wattbike-hub-display-keeps-flickering-between-screens-2477264.md): If your screen is flickering on the Wattbike Hub app please follow the steps below to resolve the issue. - [Sessions aren't uploading to the Hub](https://support.wattbike.com/en-GB/sessions-aren-t-uploading-to-the-hub-2477299.md): If you can see a session in the History section on your app but not on the Wattbike Hub please:. If it does, you may be logging into different Hub accounts on the app and Hub Website. If it is not active please make sure you have a good internet conn - [My session data looks strange on the Wattbike Hub](https://support.wattbike.com/en-GB/my-session-data-looks-strange-on-the-wattbike-hub-2477320.md): If session data is looking strange or incorrect on the Wattbike Hub please contact us with the following: - [I am having trouble accessing my Wattbike Hub session history](https://support.wattbike.com/en-GB/i-am-having-trouble-accessing-my-wattbike-hub-session-history-2477346.md): If you are struggling to access your Hub sessions, please try the steps below:. If you have more than one Wattbike Hub account, unfortunately these cannot be merged. You can export any sessions from one account by using the Wattbike Hub website and e - [I cannot connect to Strava. I see the error: "Could not connect with Strava"](https://support.wattbike.com/en-GB/i-cannot-connect-to-strava-i-see-the-error-could-not-connect-with-strava-2477416.md): In most cases this means you have another account on the Hub (possibly one registered using Facebook/Apple ID and one via email) where you have already linked to this Strava account. Log into any other accounts and unlink Strava and try again. If you - [Hub App Status](https://support.wattbike.com/en-GB/hub-app-status-2477107.md): *UPDATE 19/05 13:00 THIS IS NOW RESOLVED AS OF 17:00 18/05. We are aware of some users being unable to sign-in to their accounts over the weekend of 16th/17th May. This appears to be an isolated issue affecting mainly iOS users. Some users have also - [Wattbike Hub - customisable gears](https://support.wattbike.com/en-GB/wattbike-hub-customisable-gears-2477161.md): What’s new?. Wattbike Atom (next generation) and Wattbike AtomX got a major ride upgrade in Hub 5.1.0. Now you can add realism to climbs and rides (you can even change them mid-ride if a climb gets particularly tricky). The Wattbike will also save yo - [TSS, FTP, and IF explained](https://support.wattbike.com/en-GB/tss-ftp-and-if-explained-2477393.md): TSS or Training Stress Score is a metric used to define the training load put on the body by an athletes training. It is a numerical scale that starts at 0. The metric is used to measure individual workouts and can also be used to understand training - [Can I see the distance travelled during a workout on the Wattbike Hub app?](https://support.wattbike.com/en-GB/can-i-see-the-distance-travelled-during-a-workout-on-the-wattbike-hub-app-2477423.md): iOS & Android Wattbike Hub app (Wattbike Atom, next generation Wattbike Atom). To see your total distance during a workout on the Wattbike Hub app, simply tap the 'Cadence' tile. The 5th tap will show your total workout distance. This is shown in met - [Wattbike Hub: DUAL CONNECTIVITY](https://support.wattbike.com/en-GB/wattbike-hub-dual-connectivity-2477513.md): Are you ready to ride Wattbike workouts (including custom Hub+ workouts) in the Hub while earning XP in Zwift or enjoying the scenery in Rouvy? You can now ride in your favourite 3rd party app while using the Wattbike Hub’s unique pedalling technique - [Wattbike Hub - New Home screen - Launched May 2022](https://support.wattbike.com/en-GB/wattbike-hub-new-home-screen-launched-may-2022-2477515.md): The new Wattbike Hub home screen (released in version 5.0.0 on Tuesday 24 May 2022) brings to life the indoor cycling experience on your smart bike trainer. We'll recommend featured workouts to enhance your training and make sure you're the first to - [What is the Wattbike Hub app?](https://support.wattbike.com/en-GB/what-is-the-wattbike-hub-app-2477601.md): The Wattbike Hub is a training and analysis platform that can be accessed via a mobile device, tablet, or web app. The Wattbike Hub app is free for anyone to use, and there is no monthly subscription. We also have the Hub+, a subscription / paid ver - [How do I book a service?](https://support.wattbike.com/en-GB/how-do-i-book-a-service-4170056.md): If you are in the UK and are a home customer, you can book your Wattbike service direct through our website. We offer a home service for £198.00 - this includes the call out, labour, general service and replacement of any mechanical wear and tear par - [Does my Wattbike need a Service?](https://support.wattbike.com/en-GB/does-my-wattbike-need-a-service-2674397.md): Regular servicing is essential to keep your Wattbike performing at its best. Proper maintenance ensures accuracy, safety and longevity, especially if your bike is used frequently or under high power conditions. Below are key indicators that your Watt - [General Service surcharge zones, am I included?](https://support.wattbike.com/en-GB/general-service-surcharge-zones-am-i-included-2477253.md): If your postcode corresponds with those outlined in the table below, your locality falls within our surcharge zones. We also have a map available here. Consequently, an additional fee of £100 will be added during your checkout process, for a summary - [UK SERVICE COVERAGE MAP](https://support.wattbike.com/en-GB/uk-service-coverage-map-2477286.md): We have an extensive network of skilled engineers spanning the entire UK, dedicated to servicing your Wattbike. Given the locale of these agents, certain areas may necessitate an additional fee to accommodate travel expenses. Consequently, an additio - [Wattbike Servicing Options - UK](https://support.wattbike.com/en-GB/wattbike-servicing-options---uk-2477106.md): The details below are for UK home customers. For commercial customers, please see our dedicated support area here. We offer a home service for £198.00* - this includes the call out, labour, general service and replacement of any mechanical wear and t - [Monitor Issues](https://support.wattbike.com/en-GB/monitor-issues-2477305.md): If your Wattbike has a monitor (Pro/Trainer, Nucleus or AtomX); the monitor may occasionally require a repair. There are several monitors and when it comes to repairs or upgrades, it is important to know which type you have. This guide should help. T - [Understanding Wattbike Calibration Accuracy](https://support.wattbike.com/en-GB/understanding-wattbike-calibration-accuracy-4737950.md): Calibration is fundamental to ensuring your Wattbike delivers accurate, repeatable power data. Every Wattbike is precisely calibrated during manufacture to establish a known baseline. However, like all precision mechanical systems, calibration accura - [How do I order spare parts and accessories for my Wattbike? (UK customers only)](https://support.wattbike.com/en-GB/how-do-i-order-spare-parts-and-accessories-for-my-wattbike-(uk-customers-only)-2477198.md): UK customers only. If you are based outside the UK, please use our separate spare parts and accessories article for customers outside the UK. If you are based in the UK, please have a look at our spare parts and accessories page. Please note, we only - [How do I order spare parts and accessories for my Wattbike? (for customers outside of the UK)](https://support.wattbike.com/en-GB/how-do-i-order-spare-parts-and-accessories-for-my-wattbike-(for-customers-outside-of-the-uk)-4367954.md): Customers outside the UK only. If you are based in the UK, please use our separate spare parts and accessories article for UK customers. If you are based outside the UK, please have a look at our spare parts and accessories page. Please note, we only - [Can I get an extra seat post for my Wattbike?](https://support.wattbike.com/en-GB/can-i-get-an-extra-seat-post-for-my-wattbike-2477259.md): If you are sharing your Wattbike Atom with another person in your household, you may prefer an additional seat post to swap in and out and to retain your individual measurements in between sessions. If you’d like to purchase an additional seat post, - [How to replace the toe straps](https://support.wattbike.com/en-GB/how-to-replace-the-toe-straps-2477313.md): The video below shows you how to replace the toe straps on your pedals: - [Serbian (Original Wattbike Pro/Trainer) Services](https://support.wattbike.com/en-GB/serbian-original-wattbike-pro-trainer-services-2477370.md): Wattbike was first launched in 2008 with the original bikes produced in Serbia. We made bikes there until 2011 when we first started working with Giant and moved our manufacturing to Taiwan. We have continued to hold stock of spare parts for these "S - [Wattbike Serial Numbers](https://support.wattbike.com/en-GB/wattbike-serial-numbers-2477151.md): Wattbike serial numbers vary for each bike type. They are 8 digits long and start with a 2 or a 3. Each bike type is listed below, alongside further details of the bike serial numbers and where to find them. Monitor serial numbers are different from - [Warranty Terms and Conditions (Home Users)](https://support.wattbike.com/en-GB/warranty-terms-and-conditions-home-users-2477153.md): Wattbike Warranty Terms. This warranty does not limit your legal rights as a consumer. To ensure maximum protection under the terms of this warranty, you must follow the maintenance and servicing recommendations in the owner's manual. It's essential - [Can the warranty on a Wattbike be transferred?](https://support.wattbike.com/en-GB/can-the-warranty-on-a-wattbike-be-transferred-2477186.md): A parts only warranty may be transferred to subsequent owners for the balance of the remaining period. If you purchase any of our reconditioned Wattbikes through our website, the warranty is 1 year for approved returns, A-grade and B-Grade Wattbikes - [Wattbike Parts Warranty](https://support.wattbike.com/en-GB/wattbike-parts-warranty-2477190.md): Within these warranty periods, Wattbike Ltd warrants the Wattbike to be free from any defect in materials used in the manufacture, and/or workmanship at the time of its manufacture. Warranty for the above Wattbikes applies to home use only. The warra - [How do I make a warranty claim?](https://support.wattbike.com/en-GB/how-do-i-make-a-warranty-claim-2477191.md): If you are having issues with your Wattbike and need to make a claim under warranty, please follow the below steps:. Please note, the above process only applies to domestic customers. Submit a Request - [Model B Bluetooth Upgrade](https://support.wattbike.com/en-GB/model-b-bluetooth-upgrade-2477251.md): If you have an older Model B monitor which is not Bluetooth enabled, you can have it upgraded to Bluetooth. The cost of the upgrade is £120 and once we receive the monitor back at Wattbike HQ this will take approximately 7-10 working days to complete - [Performance Touch Screen (PTS) Service/Repair](https://support.wattbike.com/en-GB/performance-touch-screen-pts-service-repair-2477288.md): If you have tried the available troubleshooters and your monitor still does not work, it may require a service. The PTS will need to be sent back to Wattbike HQ as our service engineers do not repair monitors. A PTS monitor service costs £150 and inc - [Model B Servicing and Repairs](https://support.wattbike.com/en-GB/model-b-servicing-and-repairs-2477503.md): If you have tried the available troubleshooters and your monitor still does not work, it may require a service. The monitor will need to be sent back to Wattbike HQ as our field service engineers are unable to repair monitors. Model B monitor service - [Sponsorship and partnership requests](https://support.wattbike.com/en-GB/sponsorship-and-partnership-requests-2477193.md): For any sponsorship and partnership requests, please email marketing@wattbike.com with some information about yourself, and what kind of support you are looking for. Please include any links to your social media pages, sponsorship decks, or websites. - [Global Distributors](https://support.wattbike.com/en-GB/global-distributors-2477245.md): Commercial Wattbikes are available globally. Wattbikes for the home user are available in many territories. For availability and pricing, please contact us via this link . Please note, we only sell Wattbikes from our website in the UK (including the - [Commercial Servicing](https://support.wattbike.com/en-GB/commercial-servicing-2477122.md): We offer an on-site service for £165.00 + VAT- this includes the call out, labour, general service and replacement of any mechanical wear and tear parts such as lock levers, adjustment levers, chain etc. and other necessary parts if required or if th - [Commercial Parts Price List](https://support.wattbike.com/en-GB/commercial-parts-price-list-4908906.md): This article is for commercial and B2B customers only (gyms, sports clubs, and other organisations). If you are an individual customer based outside the UK looking to order spare parts, please refer to our international spare parts ordering process i - [How to log a ticket from a commercial site](https://support.wattbike.com/en-GB/how-to-log-a-ticket-from-a-commercial-site-3097997.md): If you are a commercial site, please log a ticket through the commercial portal (commercial@wattbike.com). This ensures that your request goes to the relevant team and allows us to respond to your enquiry quicker. Please see below: If you have a dedi - [Charging your PTS2](https://support.wattbike.com/en-GB/charging-your-pts2-3270038.md): The PTS2 will charge while the bike is being pedalled, via the bike's internal generator; the higher the cadence and power, the greater the rate of charge. Regular use of the bike should keep the screen charged for several months on its own. The batt - [Payment methods](https://support.wattbike.com/en-GB/payment-methods-2477250.md): We accept the following payment methods;. We currently only offer finance options for the United Kingdom. Orders can be processed via our website. - [How do I place an order?](https://support.wattbike.com/en-GB/how-do-i-place-an-order-2477285.md): You can place an order online via our website. Alternatively, you can contact us via email at info@wattbike.com - [Can I amend my order after it has been placed?](https://support.wattbike.com/en-GB/can-i-amend-my-order-after-it-has-been-placed-2477303.md): Yes we can amend your Wattbike order before it has been despatched (dispatch is when the bike is collected from Wattbike by the courier partner). A collection & restock fee of £200 will apply for mainland UK orders once bikes have been dispatched. I - [How do I order a Wattbike via finance?](https://support.wattbike.com/en-GB/how-do-i-order-a-wattbike-via-finance-2477324.md): We have a variety of different finance options available for our Wattbikes. Finance is available for UK customers only. Simply add a Wattbike and any accessories to your cart and choose ‘Pay with Finance’ at the checkout. You do not have to pay a dep - [When do you take the first payment if I have ordered my Wattbike with finance?](https://support.wattbike.com/en-GB/when-do-you-take-the-first-payment-if-i-have-ordered-my-wattbike-with-finance-2477332.md): When placing an order and paying with finance for your Wattbike, we will take the first payment instalment when your order has been confirmed. DivideBuy (our current finance provider) will show you an estimated payment date for when the next instalme - [I cannot process my order via the website](https://support.wattbike.com/en-GB/i-cannot-process-my-order-via-the-website-2477356.md): We're sorry if you are experiencing issues placing your order via our website. Please contact Customer Services and we will be able to assist further. - [What’s the global availability of Wattbike products?](https://support.wattbike.com/en-GB/whats-the-global-availability-of-the-next-generation-wattbike-atom-2477420.md): The Wattbike Atom and Proton are available in ROI, Australia and the USA. For all other territories, please see our Global Distributors for product availability. - [How do I request a VAT receipt for my purchase?](https://support.wattbike.com/en-GB/how-do-i-request-a-vat-receipt-for-my-purchase-2477438.md): If you require a VAT receipt for your purchase, please contact us with the following information:. Once we have this information one of our agents will send you the receipt. Please allow 1-3 days for your request to be actioned. Please note - a Sales - [Can I trade in my Wattbike?](https://support.wattbike.com/en-GB/can-i-trade-in-my-wattbike-2477449.md): Unfortunately, we’re unable to offer a trade-in or part exchange on old Wattbikes. We do offer a free bike recycling service when purchasing a new Wattbike. If you choose this option, we’ll collect your current Wattbike and return it to our HQ for re - [Can I view the Wattbikes?](https://support.wattbike.com/en-GB/can-i-view-the-wattbikes-2477604.md): We are able to offer viewings at our showroom in Nottingham. The viewing will include a 20 minute demo of the Wattbike Proton, Atom, AtomX or AirPro where you will get the opportunity to test ride the bikes and be shown how they work, as well as how - [Recycling Your Old Wattbike](https://support.wattbike.com/en-GB/recycling-your-old-wattbike-7244759.md): We offer a free bike recycling service when you purchase a new Wattbike. If you'd like to take advantage of this, we'll collect your existing Wattbike and return it to our HQ for responsible recycling. To arrange this, please email info@wattbike.com - [Shipping Policy UK](https://support.wattbike.com/en-GB/shipping-policy-uk-2477149.md): Wattbike UK delivery:. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Due to rising costs across global shipping and delivery, along with continued disruption thro - [Shipping Policy USA](https://support.wattbike.com/en-GB/shipping-policy-usa-7457365.md): Wattbike USA delivery:. All USA Wattbike orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. The lead time displayed on the website at point of order is for dispatch of the - [Shipping Policy AUS](https://support.wattbike.com/en-GB/shipping-policy-aus-7457366.md): We deliver Wattbike products across the majority of Australia, with free delivery available to the following postcode prefixes:. 20, 21, 22, 23, 24, 25, 26, 27, 28, 2930, 31, 32, 33, 34, 35, 36, 37, 38, 3940, 41, 42, 43, 45, 4650, 51, 52, 53, 54, 55, - [Power Supplies](https://support.wattbike.com/en-GB/power-supplies-4170045.md): If a Wattbike has been ordered, the power supply will be delivered with the bike. It will not be delivered with a separate courier.For boxed Wattbikes, the power supply will be in the box with the bike.For assembled Wattbikes, the power supply will b - [Where is my order?](https://support.wattbike.com/en-GB/where-is-my-order-2477266.md): We do everything in our power to ensure your Wattbike order arrives within the expected lead time provided at the time of your purchase. Boxed DeliveriesOnce the order has been dispatched from our warehouse, you will receive a link to our courier par - [What is boxed delivery in the UK?](https://support.wattbike.com/en-GB/what-is-boxed-delivery-in-the-uk-2477301.md): In mainland UK, a boxed delivery will be carried out by a two-person delivery team from one of our 3rd party courier partners. This is to a room of your choosing. You will be required to unpack the Wattbike and build it up yourself, instructions are - [What is assembled delivery in the UK?](https://support.wattbike.com/en-GB/what-is-assembled-delivery-in-the-uk-2477323.md): Make getting started even easier by adding our Home Assembly Service to your Wattbike order for £70. This will include expert assembly, out of the box, of your new Wattbike. Our delivery team will bring your Wattbike to your room of choice and profes - [I am missing an item from my order](https://support.wattbike.com/en-GB/i-am-missing-an-item-from-my-order-2477342.md): Depending on your order, items may be dispatched separately. If your order is made up of a combination of Wattbike and accessories, the accessories may be delivered separately due to stock locations. Accessories are sent via DX Express and bikes are - [Can I choose a specific delivery date?](https://support.wattbike.com/en-GB/can-i-choose-a-specific-delivery-date-2477355.md): Lead time is displayed at point of purchase. Once your order has been dispatched from our warehouse, our courier will contact you directly to arrange a suitable date for delivery. - [My order is damaged, what do I do?](https://support.wattbike.com/en-GB/my-order-is-damaged-what-do-i-do-2477367.md): We can only apologise that you have received your order damaged. Please call us on 0115 945 5450 or alternatively contact Customer Services on info@wattbike.com with the following details: - [Delivery in other countries](https://support.wattbike.com/en-GB/delivery-in-other-countries-2477429.md): Wattbike is a global brand and we have a number of International Distributors, your local Distributor can be found here. - [Returns](https://support.wattbike.com/en-GB/returns-2477150.md): You are entitled to cancel Your Order within 30 days without giving any reason for doing so. The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the ca - [How to Return Accessories and Parts](https://support.wattbike.com/en-GB/how-to-return-accessories-and-parts-2899172.md): You can return unwanted and unused parts and accessories for a refund, provided they are returned in their original and unused condition within 30 days of purchase. The following Goods cannot be returned for a refund:. Please note:. Refunds will be p - [Which Wattbikes feature Climb Mode?](https://support.wattbike.com/en-GB/which-wattbikes-feature-climb-mode-2477260.md): The Climb Mode feature is available to use with the Wattbike Atom (first and next generation), Proton and Wattbike AtomX smart bikes. Our other products do not currently support the Climb Mode feature, as the internal resistance mechanism is differen - [What is a smart bike?](https://support.wattbike.com/en-GB/what-is-a-smart-bike-2477292.md): The Wattbike Atom & Proton work using electromagnetic resistance which you adjust using the Bluetooth connected shifters in the handlebars. It is much more like a standard road bike set up rather than a standard exercise bike. We have tried as much a - [What are the differences between the Wattbikes? - Comparison guide](https://support.wattbike.com/en-GB/what-are-the-differences-between-the-wattbikes-comparison-guide-2477312.md): We have a full comparison guide available that outlines the differences between the Wattbike Atom, Proton and Air-Pro. Please see our guide here. If you have any questions, please contact our Customer Services team who will be happy to help. - [What is the difference between a Wattbike and an exercise bike?](https://support.wattbike.com/en-GB/what-is-the-difference-between-a-wattbike-and-an-exercise-bike-2477331.md): We consider the Wattbikes to be much more than an exercise bike. The technology used in our smart indoor bike trainer is much more advanced than your typical exercise bike. An exercise bike in its very basic form is a fixed flywheel bike (so when you - [Which Wattbikes feature a screen?](https://support.wattbike.com/en-GB/which-wattbikes-feature-a-screen-2477621.md): The Air-Pro is the updated successor to the original Pro and Trainer and features an updated monitor. Learn which Wattbike models include a screen. - [How to Order Spare Parts, Make a Warranty Claim, or Book a Service in Australia](https://support.wattbike.com/en-GB/how-to-order-spare-parts-make-a-warranty-claim-or-book-a-service-in-australia-2541360.md): We want to make sure your Wattbike is always performing at it's best. Whether you need a spare part, want to make a warranty claim, or would like to book a service - here’s how you can do it in Australia. If you need a replacement part for your Wattb - [Wattbike Delivery in Australia](https://support.wattbike.com/en-GB/wattbike-delivery-in-australia-4838807.md): We deliver Wattbike products across the majority of Australia, with free delivery available to the following postcode prefixes:. 20, 21, 22, 23, 24, 25, 26, 27, 28, 2930, 31, 32, 33, 34, 35, 36, 37, 38, 3940, 41, 42, 43, 45, 4650, 51, 52, 53, 54, 55, - [Wattbike Servicing Options - USA](https://support.wattbike.com/en-GB/wattbike-servicing-options---usa-3590012.md): The details below are for USA domestic customers only. For UK customers, please see our dedicated support area here. We offer a home service for all Wattbikes across the USA. The price will be confirmed following diagnosis and an electronic invoice s - [Shipping Policy USA](https://support.wattbike.com/en-GB/shipping-policy-usa-3432442.md): Wattbike USA delivery:. All Wattbike orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. The lead time displayed on the website at point of order is for dispatch of the ord - [Glossary of Training and Cycling Terminology](https://support.wattbike.com/en-GB/glossary-of-training-and-cycling-terminology-2477109.md): Some of the training and cycling terms you may not be familiar with. Hopefully this list will help you make sense of it all. Aero BarsHandlebars or bolt-on (often called “clip-on”) bars made for road riding that put you in a streamlined position for - [What is Cadence?](https://support.wattbike.com/en-GB/what-is-cadence-2477110.md): WHAT IS CADENCE?. Your cadence, or pedalling rate, is the number of revolutions your crank turns per minute (RPM)- so the rate you are turning the pedals/leg speed. Cadence is important for a number of reasons. Firstly, it matters in terms of how fas - [Wattbike General Rugby Conditioning Plan](https://support.wattbike.com/en-GB/wattbike-general-rugby-conditioning-plan-2477205.md): Wattbike’s General Conditioning Rugby Plan is aimed at all levels of both Union and League rugby players and brings to bear the experience of Wattbike Sports Scientist Eddie Fletcher, who has worked with Premiership, Super League and International ru - [What is the difference between MMP and FTP?](https://support.wattbike.com/en-GB/what-is-the-difference-between-mmp-and-ftp-2477298.md): MMP (Maximal Minute Power) and FTP (Functional Threshold Power) are both maximal fitness tests that can be used to measure performance and prescribe training zones on your Wattbike. The standard test for FTP is riding at a constant power for an hour. - [Power to Weight Ratio](https://support.wattbike.com/en-GB/power-to-weight-ratio-2477366.md): One way to maximise the value of the data the Wattbike provides is to work out your power to weight ratio (w/kg) then use this information to optimise your performance. Power to weight [W/Kg] ratio is the relationship between:. Example:. You might ex - [Estimating Maximum Heart Rate (MHR) and Maximum Minute Power (MMP)](https://support.wattbike.com/en-GB/estimating-maximum-heart-rate-mhr-and-maximum-minute-power-mmp-2477425.md): The only way to properly determine your maximum heart rate and maximum minute power is to conduct a structured ramp test. These tests, however, cause physical stress and can be uncomfortable. We advise that you don’t undertake these tests without med - [Maximum Minute Power (MMP) Heart Rate and Power Training Zones](https://support.wattbike.com/en-GB/maximum-minute-power-mmp-heart-rate-and-power-training-zones-2477436.md): Training zones are designed to help you structure your training session so you’re training at the intensity needed to meet your goals. Training zones are determined by a percentage of maximum minute power (MMP) and maximum heart rate (MHR). Calculati - [Functional Threshold Power (FTP) Training Zones](https://support.wattbike.com/en-GB/functional-threshold-power-ftp-training-zones-2477440.md): Functional Threshold Power (FTP) represents your ability to sustain the highest possible power output over 45 to 60 minutes, depending on whether you’re a trained athlete or not. As a result 95% of the 20 minute average power is used to determine FTP - [Can the Wattbike help with rehabilitation?](https://support.wattbike.com/en-GB/can-the-wattbike-help-with-rehabilitation-2477450.md): The Wattbike is perfect for those returning from injury due to its static nature and ability to exercise at low intensities and low load bearing. Together with the Wattage Output and Polar View data you can monitor your training to assist rehabilitat - [What are the Physiological Stimulus Tooltips in the Wattbike Hub](https://support.wattbike.com/en-GB/what-are-the-physiological-stimulus-tooltips-in-the-wattbike-hub-2477514.md): The Wattbike Sports Scientists have been busy analysing our workouts so you can train more effectively. You’ll now see key physiological stimulus icons on workout thumbnails. Simply tap on the icons to learn which performance characteristics the work - [What is ergo mode, and how does it work?](https://support.wattbike.com/en-GB/what-is-ergo-mode-and-how-does-it-work-2477524.md): Ergo mode is a feature currently available on the Wattbike Atom First Generation, Next Generation Wattbike Proton and the Wattbike AtomX. Ergo mode allows you to select a target wattage in Quick Ride, and the resistance of your smart bike will be adj - [Power, Resistance and Cadence Tables for Wattbike Trainer, Pro, Air-Pro, Air-Pro High, Air, Nucleus Standard and Nucleus High](https://support.wattbike.com/en-GB/power-resistance-and-cadence-tables-for-wattbike-trainer-pro-air-pro-air-pro-high-air-nucleus-standard-and-nucleus-high-2477615.md): The power, cadence and resistance tables provided below can be used in a number of ways: - [Healthspan Check](https://support.wattbike.com/en-GB/healthspan-check-2477206.md): The Wattbike Healthspan Check was launched in 2017 via the Wattbike Hub app. The Healthspan Check is a submaximal ramp test that quantifies each individual’s CRF (Cardiorespiratory Fitness), VO2 Max and provides them with personalised data and traini - [30 second test - Recommended resistance settings](https://support.wattbike.com/en-GB/30-second-test-recommended-resistance-settings-2477207.md): The 30 Second Test establishes several useful sprint metrics. Peak power and peak rpm, average power, and average rpm for the whole test. In addition, every 5 seconds is recorded to calculate a fatigue factor from the average power over the highest 5 - [6 second test - Recommended resistance settings](https://support.wattbike.com/en-GB/6-second-test-recommended-resistance-settings-2477208.md): The 6 Second Test is designed to find the highest absolute peak power over a single revolution and peak rpm. Despite its short duration it can be very stressful on both the muscular and nervous system. An adequate warm up is needed before attempting - [The 6 Second Peak Power Test](https://support.wattbike.com/en-GB/the-6-second-peak-power-test-2477246.md): The 6 second peak power test measures your highest peak power and cadence. You may find these metrics useful if you are adding sprint interval work to your training, as peak power will help you measure the effectiveness of your training. Use the 6 se - [The 30 Second Test](https://support.wattbike.com/en-GB/the-30-second-test-2477282.md): If you’re a track cyclist or experienced cyclist and wish to find out or monitor your sprint capacity this test is for you. If you’re a more experienced cyclist, try using the 30 second test at the start of a training plan or block of training to set - [The 3 Minute Aerobic Test](https://support.wattbike.com/en-GB/the-3-minute-aerobic-test-2477297.md): The 3 minute test will calculate your Maximum Minute Power (MMP) and Maximum Heart Rate (MHR), you can use this information to set personalised training zones and give structure to training with your Wattbike. If you're unsure of how to pace your 3 m - [The 10 Minute Progress Check](https://support.wattbike.com/en-GB/the-10-minute-progress-check-2477319.md): The 10 minute progress check measures your aerobic capacity using your Maximum Minute Power (MMP), you improvement is indicated with a progressively reducing heart rate for the same cadence/ power output. The 10 minute progress check is a submaximal - [The Submaximal Ramp Test](https://support.wattbike.com/en-GB/the-submaximal-ramp-test-2477336.md): Make sure you are completely warmed-up before starting this test. The Wattbike 20 Minute Warm-up is suitable for this. The submaximal ramp will calculate your Functional Threshold Power (FTP), Maximum Minute Power (MMP) and Maximum Heart Rate (MHR), - [The Maximal Ramp Test](https://support.wattbike.com/en-GB/the-maximal-ramp-test-2477354.md): We recommend that you only undertake this test if you are overseen by experienced accredited sports scientist. This is the ‘gold standard’ test designed to find your MMP, MHR and can also be used to calculate FTP. Use this test when you want to find - [FTP Test (20 Minute Threshold Test)](https://support.wattbike.com/en-GB/ftp-test-20-minute-threshold-test-2477365.md): The 20 minute test detailed assumes a high level of basic fitness and low risk category of cardio vascular events. Consult your Doctor before you commence any of the Wattbike tests or training plans. A pre participation health screen should be comple - [Wattbike Polar View](https://support.wattbike.com/en-GB/wattbike-polar-view-2477337.md): What is the Wattbike Polar View?. The Wattbike Polar View is a unique analysis tool which can help you master the perfect pedalling technique. Simply put, the Polar View is a graphical representation of your pedalling technique. It shows the balance - [Standing while riding](https://support.wattbike.com/en-GB/standing-while-riding-2477343.md): Riding out of the saddle can feel strange when you first get your Wattbike, especially if you are used to a spin bike. An exercise bike in its very basic form is a fixed flywheel bike (so when you stop pedalling the cranks continue to go round and pu - [Inside the Pedalling Effectiveness Score (PES) - What do the terms mean?](https://support.wattbike.com/en-GB/inside-the-pedalling-effectiveness-score-pes-what-do-the-terms-mean-2477529.md): Our Pedalling Effectiveness Score (or PES for short) is a scoring system from 0-100 to quantify how efficient we are with our pedalling technique. Having an efficient pedalling technique on Wattbike requires us to use the entire lower body muscular s - [A Beginner's Guide To Perfect Pedalling](https://support.wattbike.com/en-GB/a-beginner-s-guide-to-perfect-pedalling-2477550.md): Mastering the perfect pedalling technique can make your pedalling more effective, resulting in becoming a better cyclist. The Wattbike Polar View is a pedalling technique analysis tool which makes the invisible, visible, by displaying an easy to read - [Pedalling Effectiveness Score (PES)](https://support.wattbike.com/en-GB/pedalling-effectiveness-score-pes-2477558.md): From gaining power and speed to conserving energy, elite coaches understand the impact pedalling efficiency has on cycling performance. But determining accurate pedal stroke effectiveness has only been possible in the research lab – until now. The pi - [How to Contact Us](https://support.wattbike.com/en-GB/how-to-contact-us-4170994.md): At Wattbike, we are committed to delivering excellent customer support and ensuring you have the best possible experience with our products. Our knowledgeable team is here to help with any questions, concerns, or feedback you may have. This article o