Pro/Trainer - This starts with 220 and can be found on the bottom right-hand side of the Wattbike frame underneath the magnetic resistance. Original Serbian Pro/Trainers - Serial Numbers between 22000001 - 22005000: Wattbike was first launched in 200

Pro/Trainer - This starts with 220 and can be found on the bottom right-hand side of the Wattbike frame underneath the magnetic resistance.&#xA0;Original <a href="/hc/en-gb/articles/4415092472978-Serbian-Original-Wattbike-Pro-Trainer-Services" target="_parent">Serbian Pro/Trainers</a> -&#xA0;Serial Numbers between 22000001 - 22005000: Wattbike was first launched in 2008 with the original bikes produced in Serbia. It is over 10 years since we last produced a bike to this specification and we can no longer support servicing of this product.&#xA0;First Generation Atom - This starts with 260 and can be found on the back frame of the Atom underneath where the adapter connects. <img src="https://attachments.gorgias.help/30BVo7vV31v7rvzm/hc/JEmYL2naAoN6oMgQ/2025102010-e21765ca-9003-4e83-b668-cc8aabf851e3-atom17.png" style="width: 300px;" class="fr-fic fr-dib"> &#xA0;Next Generation Atom - From 2020 up to April 2025, this starts with 261 and can be found on the back frame of the Atom.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; - From April 2025 onwards, the serial number starts with 262.&#xA0;&#xA0;<img src="https://attachments.gorgias.help/30BVo7vV31v7rvzm/hc/JEmYL2naAoN6oMgQ/2025102010-69887888-501b-44bc-9937-f7793c74c4f4-nga.png" style="width: 300px;" class="fr-fic fr-dib">Nucleus - This starts with 290 and can be found on the bottom right-hand side of the Wattbike frame, underneath the magnetic resistance.&#xA0;<img src="https://attachments.gorgias.help/30BVo7vV31v7rvzm/hc/JEmYL2naAoN6oMgQ/2025102010-b95f6631-404b-4235-9a79-f484d9604e26-nucleus.png" style="width: 300px;" class="fr-fic fr-dib">AtomX - This starts with 300 and can be found on the back frame of your AtomX.&#xA0;<img src="https://attachments.gorgias.help/30BVo7vV31v7rvzm/hc/JEmYL2naAoN6oMgQ/2025102010-889a8693-c1b2-4613-8536-c4da0f3c70b2-atomx.png" style="width: 300px;" class="fr-fic fr-dib"> Proton&#xA0;- This starts with 320 and can be found on the main frame of the bike.&#xA0;Air - This starts with 330 and can be found on the fan housing on the left of the bike.&#xA0;&#xA0;Air Pro - This starts with 340 and can be found on the fan housing on the left of the bike.&#xA0;

Wattbike Serial Numbers

Wattbike Warranty Terms. This warranty does not limit your legal rights as a consumer. To ensure maximum protection under the terms of this warranty, you must follow the maintenance and servicing recommendations in the owner's manual. It's essential

Wattbike Warranty Terms
This warranty does not limit your legal rights as a consumer.
To ensure maximum protection under the terms of this warranty, you must follow the maintenance and servicing recommendations in the owner&apos;s manual. It&apos;s essential to keep records of all services and maintenance conducted by Wattbike. You must make these records available to Wattbike if requested whenever service, repair, or warranty work is required.
Please ensure that you keep your original order details in a safe place for future reference.
Wattbike reserves the right to inspect the product in the same condition it was in when the defect was discovered. Any defective parts, as described in this warranty, will be repaired or replaced by an authorised Wattbike Distributor, Service Agent, or at the Wattbike HQ Service Centre, at Wattbike Ltd&#x2019;s discretion.
<h3 id="h_01JK89P968D3GGNZGAT1FNQ1VV">1. Warranty Coverage and Costs</h3>
1.1. If the Wattbike needs to be repaired at our HQ Service Centre, Wattbike will cover collection and delivery costs up to the current standard charge each way. Alternatively, you may arrange transportation&#xA0; at your own cost, but Wattbike will not reimburse you.
1.2. Any part replaced under warranty will be covered for the remainder of the original warranty period.
1.3. Replaced parts must be returned to Wattbike Ltd and become property of Wattbike Ltd.
1.4. Wattbike may, at its discretion, repair or replace parts outside of the warranty period, but this is not an admission of liability.
1.5. If a manufacturer&apos;s fault is found to be the cause of the defect, labour costs for warranty work will be covered by Wattbike. However, as per the warranty exclusions, labour will not be covered in cases where the defect is not caused by a manufacturer&apos;s fault.
<h3 id="h_01JK8C03SGNN2TYQPJBM78J7GP">2. Conditions, Exclusions, and Items Not Covered</h3>
2.1. The warranty is valid only within the country where the Wattbike was purchased. Repair labour and postage are not covered for locations outside of Wattbike&apos;s service territory as defined at the time of purchase.
2.2. If the Wattbike is exported to another country, the warranty will only cover parts for the remainder of the warranty period. Any shipping, import duties, or labour costs for repairs will not be covered.
2.3. The warranty does not cover defects resulting from misuse, improper maintenance, or incorrect servicing. Improper maintenance, as outlined in the &apos;Caring for Your Bike&apos; guidelines, will void your warranty. It is your responsibility to follow these maintenance guidelines to ensure the proper functioning and longevity of your Wattbike.
2.4. Modifications, repairs, or replacements that are not authorised by Wattbike Ltd will void the warranty. Wattbike reserves the right to refuse warranty service for any bike that has been modified in any way. - We will accept customer changes to the following: saddle, handlebars (on Proton or Air models only), device holders, and bar tape. Any modifications outside of these will void your warranty.
2.5. Reporting Defects
Any defects or faults must be reported to Wattbike within 10 days of discovery. Failure to report a defect within this timeframe may result in Wattbike being unable to offer repair or replacement of the defective part.
If Wattbike requests additional information, such as videos or other evidence to assess the defect, the customer must provide this information within 10 days of the original report. If the required details are not submitted within this period, Wattbike reserves the right to refuse repair or replacement of the defective part.
The customer is responsible for providing accurate and complete information about the defect. If the customer fails to do so, or if follow-up details are not provided, Wattbike may refuse further warranty claims. Additionally, if the warranty period expires and the necessary information has not been provided, Wattbike reserves the right to charge the customer for any repairs related to the issue.
2.6. Excessive sweat damage will void your warranty. Wattbike will refuse the right to service or repair your bike if it is damaged as a result of excessive sweat exposure. It is your responsibility to clean, dry, and lubricate your Wattbike as per the maintenance guide to maintain its best condition.
2.7. Parts that naturally wear over time, such as chains, sprockets, touchpad, and felt, are excluded unless there is a manufacturing defect.
2.8. Other items not covered by the warranty include the saddle, paint, decals, and external seals where deterioration is caused by normal wear and tear, exposure, or improper maintenance.
2.9. The warranty will not cover defects that have not been reported to Wattbike within ten days of discovery.
2.10. Items that fail due to operation in extreme conditions (e.g., extreme heat or cold) are not covered. The Wattbike is designed for indoor use only and should not be stored or used in outdoor environments.
2.11. Proper storage of the Wattbike is essential to maintaining its condition and warranty coverage. The Wattbike must be stored in an appropriate indoor location with minimal moisture in the air. Excessive humidity or exposure to moisture can cause damage to components, leading to rust and other deterioration. The environment should be dry, with temperatures not exceeding the recommended range for indoor use. Exposure to extreme temperatures or high humidity levels may void your warranty, as these conditions can cause premature failure of finishes and components.
2.12. If the Wattbike is used in conditions that cause premature failure of finishes or components, such as excessive sweating, it is your responsibility to clean, dry, and lubricate your Wattbike as per the maintenance guide to maintain its best condition. Excessive sweat damage will void your warranty, and Wattbike will refuse service or repair in such cases.
2.13. Excessive Usage
Wattbike products are designed for personal and non-commercial use unless otherwise specified. If the Wattbike is used in a manner that reflects excessive or commercial-style usage - such as high-frequency or prolonged use beyond typical home fitness routines - this may lead to accelerated wear of certain components, such as chain stretch. In such cases, Wattbike will cover the cost of the replacement parts; however, the labour required to replace these parts will be chargeable at the standard call-out rate.
<span style="font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , system-ui, &apos; Apple Color Emoji&apos; , &apos; Segoe UI Emoji&apos; , &apos; Segoe UI Web&apos; , sans-serif; font-size: 14px; white-space: pre-wrap;">&#xA0;
<h3 id="h_01JK89P968M9W1AW85HVBFK0T6">3. Service Requirements</h3>
3.1. Wattbikes should only be used for their intended purpose. Regular maintenance as outlined in the owner&apos;s manual must be followed to keep your bike in proper working order. If your Wattbike is used under severe conditions, more frequent servicing may be required to avoid premature wear and tear.
3.2. Firmware Updates: Regular maintenance also includes keeping your Wattbike&#x2019;s firmware up to date. It is essential to ensure that your bike is running the latest version of its software for optimal performance. Any services required to book an engineer for a firmware update, due to a significant lapse of time between the last update and the current request, will not be covered by Wattbike. Customers may be responsible for any fees incurred for such services.
<h3 id="h_01JK89P968ZFFCTA77HMH7J87B">4. Warranty Claims and Limitations</h3>
4.1. Wattbike Ltd is not liable for any costs related to the loss of use of the product, inconvenience, or commercial losses while your Wattbike is out of service.
4.2. Any statement, condition, representation, or description in catalogues, advertisements, or other publications does not alter or override anything in this warranty.
4.3. Wattbike Ltd reserves the right to make improvements or alterations to any model without obligation to apply these changes to bikes already sold.
4.4. This warranty does not affect your statutory rights.

Warranty Terms and Conditions (Home Users)

A parts only warranty may be transferred to subsequent owners for the balance of the remaining period. If you purchase any of our reconditioned Wattbikes through our website, the warranty is 1 year for approved returns, A-grade and B-Grade Wattbikes

A parts only warranty may be transferred to subsequent owners for the balance of the remaining period.
If you purchase any of our reconditioned Wattbikes through our website, the warranty is 1 year for approved returns, A-grade and B-Grade Wattbikes from the date of delivery. 
If you need to make a warranty claim for your Wattbike, please see <a href="/hc/en-gb/articles/360019516219-How-do-I-make-a-warranty-claim-" rel="undefined" target="_parent">here</a>.
For full details on our warranty policy, please <a href="/hc/en-gb/articles/5422727128092" rel="noopener" target="_parent">click here</a>.

Can the warranty on a Wattbike be transferred?

Within these warranty periods, Wattbike Ltd warrants the Wattbike to be free from any defect in materials used in the manufacture, and/or workmanship at the time of its manufacture. Warranty for the above Wattbikes applies to home use only. The warra

<section class="article-info"><div class="article-content"><div class="article-body">Within these warranty periods, Wattbike Ltd warrants the Wattbike to be free from any defect in materials used in the manufacture, and/or workmanship at the time of its manufacture.&#xA0;&#xA0;<h2 id="01G9HZF7NKRC4H4EVNC2C4B5V5">WATTBIKE Atom, Next Generation Atom, Air &amp; Proton</h2><ul><li>6 months from the date of delivery for consumable parts</li><li>1 year from the date of delivery for moving parts and wearing parts</li><li>2 Years from the date of delivery for all other parts</li><li>5 Years from the date of delivery on the frame</li></ul>Warranty for the above Wattbikes applies to home use only. The warranty on the product will be void if used in a commercial environment.&#xA0;<h2 id="01G9HZF7NK288PM0G2F3C36JEC">WATTBIKE Pro/Trainer/Nucleus/AtomX</h2><ul><li>6 months from the date of delivery for consumable parts</li><li>1 year from the date of delivery for moving parts and wearing parts</li><li>2 Years from date of delivery for other parts and the Monitor</li><li>5 Years from the date of delivery on the frame</li></ul><h2 id>&#xA0;</h2><h2 id="01G9HZF7NKW6X4Y4K7A5BQ1XQT">RECONDITIONED WATTBIKES</h2><ul><li>6 months from the date of delivery for consumable parts</li><li>1 year from the date of delivery for moving parts and wearing parts</li><li>1 year from date of delivery for other parts and the Monitor</li><li>2 Years from the date of delivery on the frame</li></ul>&#xA0;A Warranty Appendix detailing full product warranty durations for all Wattbikes is available at the bottom of this article.&#xA0;&#xA0;&#x201C;Consumable parts&#x201D; means anything that cannot be reused once it is installed, but does not include wearing parts. This includes but is not limited to bar tape, seals, vinyl stickers, and batteries etc.&#x201C;Moving parts and wearing parts&#x201D; that are not consumable parts and include but are not limited to the chain, touchpad, felt, sprocket, drive belt, lock levers etc.&#x201C;Other parts&#x201D; that are not moving parts, wearing parts, or consumable parts, include the bearings, handlebars, handlebar stem, saddle stem, saddle clamp.The &#x201C;Monitor&#x201D; refers explicitly to the Wattbike Performance Monitor (Pro/Trainer), and the Wattbike Performance Touchscreen (Nucleus/AtomX).The &#x201C;frame&#x201D; refers to the black metal structure of the Wattbike on which other components are installed.To make a warranty claim, please see <a href="/hc/en-gb/articles/360019516219-How-do-I-make-a-warranty-claim-" style="background-color: #ffffff;" target="_parent">this article</a>.<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/30BVo7vV31v7rvzm/hc/JEmYL2naAoN6oMgQ/2025120314-953e67a3-2df1-46c0-9691-8edec6671e91-all%20bikes%20-%20warranty%20appendix%20pages.pdf" target="_blank" rel="noopener noreferrer">ALL BIKES - Warranty Appendix Pages.pdf</a> 1.1MB</div>close</div></div></div></section>

Wattbike Parts Warranty

If you are having issues with your Wattbike and need to make a claim under warranty, please follow the below steps:. Please note, the above process only applies to domestic customers. Submit a Request

If you are having issues with your Wattbike and need to make a claim under warranty, please follow the below steps:<ol><li>Contact us using&#xA0;the &quot;submit a request&quot; option below&#xA0;and select &#x2018;Service Requests&#x2019;.</li><li>When submitting your request, please provide us with the following information to speed up the process:<ul><li>Full address where the Wattbike is located</li><li>Contact name/email</li><li>Contact number</li><li>Serial number of the Wattbike</li><li>Explanation of the issue you are experiencing</li></ul></li><li>We will get in touch with you as soon as possible to advise whether you need a full service, or just a replacement part. </li></ol>Please note, the above process only applies to domestic customers.&#xA0; <a href="https://support.wattbike.com/en-GB/contact" target="_blank" rel="noopener noreferrer">Submit a Request</a>

How do I make a warranty claim?

Got a question? Chat with us now and we’ll get you sorted. 
Holiday Support Notice (24 Dec – 4 Jan) Our support team will be operating with reduced capacity over the Christmas and New Year period and we’ll be closed on Bank Holidays.

Holiday Support Notice (24 Dec – 4 Jan) Our support team will be operating with reduced capacity over the Christmas and New Year period and we’ll be closed on Bank Holidays. Email responses may take longer than usual.

Call us if you need immediate assistance! Available Mon - Fri 09:00 - 17:00 (UK)

Wattbike

Warranty

Servicing & Warranty

Getting started with your Wattbike Proton

How to connect to the Wattbike Hub App

How to use dual channel Bluetooth on the Wattbike Proton

How to customise virtual gears on the Wattbike Proton

Shifter configuration on the Wattbike Proton

How to connect a Heart Rate Monitor to your Wattbike Proton

Connecting a Garmin watch for heart rate

How to connect your Wattbike Proton to Zwift

How to connect your Wattbike Proton to Rouvy

How do I get the right bike fit and riding position on my Wattbike Proton?

Bike set up for runners

Rotating the handlebars on the Proton

PROTON: SETUP & CONNECTIVITY

What is the Proton?

Proton Boxed Dimensions

Can I fit Wattbike Atom Tri-Bars to a Wattbike Proton?

Does the Wattbike Proton require a power supply?

Proton: FAQS

Pairing the shifters on the Wattbike Proton

How to set zero state on your Wattbike Proton

I have a problem with my Wattbike Proton in Erg/Gear mode

I have a problem with my Wattbike Proton in ERG/Gear mode copy

PROTON: TROUBLESHOOTING

Proton Firmware

Updating the firmware on your Wattbike Proton

Firmware

Wattbike Proton Parts Warranty

How to care for your Wattbike Proton

Can I change the pedals on my Wattbike Proton?

How do I change the saddle on the Next Generation Wattbike Atom?

Changing the shifter batteries on the Wattbike Proton

PROTON: MAINTENANCE & SERVICING

Proton

Getting started with your Wattbike Atom - User Guide

How to use dual channel Bluetooth on the Wattbike Atom

How to customise your shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX

How to customise virtual gears and shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX

How to use the Wattbike Hub App with the Wattbike Atom (Next Generation)

How to connect a heart rate monitor to your next generation Wattbike Atom

How to connect your Next Generation Atom to Rouvy

How to connect your Wattbike Atom (Next Generation) to a Garmin Edge

How do I build my Wattbike Atom (Next Generation)?

How do I get the right bike fit and riding position on my next generation Wattbike Atom?

How to use Zwift Play controllers with your Wattbike Atom or Wattbike Proton

How to connect your Wattbike Atom to Zwift

How to connect your Wattbike Atom (Next Generation) to FulGaz

How do I use Wattbike Atom gear shifters

Atom: Setup and Connectivity

Which cycling shoes are compatible with the Wattbike Atom (Next Generation)?

What's included in the box with the next generation Wattbike Atom?

What are the dimensions of the Wattbike Atom (Next Generation)?

What size device can the Atom (Next Generation) hold?

Atom: FAQs

Set Zero States on the Wattbike Atom

How to turn on Erg Mode Smoothing [BETA]

How to customise your shifter configuration on Wattbike Atom (next generation)

My Wattbike Atom (Next Generation) is making a noise

Pairing the shifters on the Wattbike Atom (Next Generation)

I have a problem with my Wattbike Atom (Next Generation) in ERG/Gear mode

Atom: Troubleshooting

Updating the firmware on your Wattbike Atom (Next Generation)

How to install Wattbike Hub Beta Firmware

Atom: Firmware

When does my Wattbike need servicing?

How to replace your Wattbike Atom (Next Generation) handlebar lock lever

How to replace your Wattbike Atom (Next Generation) seat post lock lever

How to care for your Wattbike Atom

Can I change the pedals on my Wattbike?

Changing the shifter batteries on the Wattbike Atom (Next Generation)

Shifter Board Replacement on the Wattbike Atom

Atom: Maintenance & Servicing

Atom (Next Generation)

Getting started with your Wattbike AtomX - AtomX User Guide

How do I build my Wattbike AtomX?

Can I connect my Garmin to my Wattbike AtomX?

Does the AtomX require Wi-Fi?

AtomX: Adjusting the Saddle Height

AtomX: Adjusting the Handlebar Height

How do I get the right bike fit and riding position on my Wattbike AtomX?

How should I set up my Wattbike AtomX?

How do I connect a heart rate monitor to my Wattbike AtomX?

How to connect your Wattbike AtomX to Zwift

How to connect your Wattbike AtomX to the FulGaz app

How to connect your Wattbike AtomX to Rouvy

How to connect your Cortex machine to the Wattbike AtomX

How to use third-party apps with your Wattbike AtomX

AtomX: Setup and Connectivity

What are the dimensions and specifications of the Wattbike AtomX?

What do the shifters do on my Wattbike AtomX?

Does the AtomX require a power supply?

What is included with the Wattbike AtomX?

Which cycling shoes are compatible with the Wattbike AtomX?

AtomX: FAQs

PTS Firmware & Software

Performance Touchscreen

Set Zero States on the Wattbike AtomX

How do I switch between metric and imperial units on the Wattbike AtomX?

Gear mode will not respond on my Wattbike AtomX

How do I adjust the resistance on my Wattbike AtomX?

The shifter(s) on my Wattbike AtomX will not respond

The shifter(s) on my Wattbike AtomX are vibrating

AtomX: Troubleshooting

How much maintenance does the Wattbike AtomX require?

How to replace the saddle adjustment lever on your Wattbike AtomX

How to change the saddle on your Wattbike AtomX

AtomX: Servicing

AtomX

Getting started with your Wattbike Air

How do I get the right bike fit and riding position on my Wattbike Air?

Bike setup for runners

How to connect a heart rate monitor to the Wattbike Air

Can I connect a Garmin cycling computer to my Wattbike Air?

Air: Setup & Connectivity

What is the Wattbike Air?

Does the Wattbike Air require a power supply?

Air: FAQs

Power, Resistance & Cadence Tables for Wattbike Air

Air: Troubleshooting

How much maintenance does the Wattbike Air require?

Can I change the pedals on my Wattbike Air?

Air: Maintenance & Servicing

Air - Current Firmware

AIR: FIRMWARE

Getting started with your Wattbike Air-Pro - User Guide

Connecting your PTS2 Monitor to the Wattbike Hub App

How do I build my Wattbike Air-Pro?

Using Apps With Your Wattbike Air-Pro

How to connect your Wattbike Air-Pro to Zwift

Air-Pro - Set Up & Connectivity

How to adjust the resistance on your Wattbike Air-Pro

What is the difference between the Air-Pro gearing options Standard and High?

Does the Wattbike Air-Pro require a power supply?

What are the dimensions of the Wattbike Air-Pro

What is included with the Wattbike Air-Pro

Air-Pro - FAQS

PTS2 Disconnected Error

Not turning on - Wattbike logo flickering

Air-Pro - Performance Touchscreen

Air-Pro - Troubleshooting

Removing the screen

Charging your PTS2

AirPro - Set zero state

Air-Pro - Maintenance & Servicing

Updating the Wattbike Air-Pro Firmware

Updating firmware on the PTS2

Air-Pro - Firmware

Air-Pro

Getting started with your Wattbike Pro/Trainer - User Guide

How do I build my Wattbike Pro/Trainer?

How do I get the right bike fit and riding position on my Wattbike Pro/Trainer?

Connecting your Model B Monitor to your Wattbike Hub App

How to connect a Heart Rate Monitor to your Wattbike Pro/Trainer

Can I connect my Garmin to my Wattbike Pro/Trainer?

How to connect your Wattbike Pro/Trainer to Zwift

How to connect your Wattbike Pro/Trainer to Rouvy

Pro/Trainer:  Setup and Connectivity

What is included with the Wattbike Pro/Trainer

What are the dimensions of the Wattbike Pro/Trainer?

Does the Wattbike Pro/Trainer require a power supply?

What is the difference between a Wattbike Pro and a Trainer?

How to adjust the resistance on your Wattbike Pro/Trainer

Pro/Trainer: FAQs

Model B Monitor - Setting zero state

The levers on my Wattbike Pro/Trainer are not tightening

The magnetic resistance control on my Wattbike is slipping

My Wattbike Pro/Trainer will not connect to TrainerRoad

Pro/Trainer: Troubleshooting

How to remove your toe cages.

How to replace the bottle cage - Pro/Trainer

How much maintenance does the Wattbike Pro/Trainer require?

How to change the pedals on your Wattbike Pro/Trainer

How to change the adjustment levers on your Wattbike Pro/Trainer

How to change the lock levers on your Wattbike Pro/Trainer

How to replace your Wattbike Pro/Trainer saddle

How do I oil the chain on my Wattbike Pro/Trainer?

Pro/Trainer:  Servicing

Model B Performance Monitor Firmware Changelog

My monitor is showing a blank screen during the firmware update process

Model B Performance Monitor Firmware Update - Fire Fit Firmware

Model B Performance Monitor Firmware Update - MOD Firmware

Pro/Trainer: Firmware

Pro/Trainer