How to Return Accessories and PartsUpdated 7 days ago
You can return unwanted and unused parts and accessories for a refund, provided they are returned in their original and unused condition within 30 days of purchase
The following Goods cannot be returned for a refund:
- The supply of Goods made to Your specifications or clearly personalised.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Please note:
- Initial delivery charges to you are non-refundable
- If you choose our pre-paid Royal Mail label, a £5.50 returns fee will be deducted from your final refund
- If you prefer to arrange your own return, we strongly recommend using a tracked and insured service to ensure the item reaches us safely
Refunds will be processed within 14 days of the returned item being received at our warehouse.
Please complete the returns form, which can be found at the bottom of this article, and send it along with the item to be returned to the below address. Your returns number is your original order number, please include this and all the original order details so that we can swiftly process your return.
Wattbike Ltd
Unit 13
Nottingham South & Wilford Industrial Estate
Nottingham
NG11 7EP
To use our 'No printer required' Royal Mail service:
- Your Account Number is 'Surname + Reference Number'. Please use your original order number for your reference number
- Enter your contact details
- Confirm the parcel does not exceed the maximum weight and size limit.
- Click 'Book a collection'
- Confirm the maximum weight and size.
- Enter your address and name
- Confirm collection date.
To use our standard Royal Mail service:
- Your Account Number is the reference number above.
- Enter your contact details
- Confirm the parcel does not exceed the maximum weight and size limit.
- Download and Print returns label and attach to top of parcel.
- Take your item to your nearest Post Office
If you have any questions please contact us by emailing [email protected]