How to Return Accessories and PartsUpdated 3 days ago

You can return unwanted and unused parts and accessories within 30 days of delivery. Please return them in their original, unused condition with your order number.

Refunds

• We refund you within 14 days of the item reaching our warehouse, to the payment method you used.
• If you return an item within 14 days of delivery, we also refund your original delivery charge. After 14 days, the original delivery charge isn’t refunded.
• If you use our prepaid Royal Mail label, a £5.50 returns fee is deducted from your refund. If you arrange your own return, please use a tracked and insured service so the item reaches us safely.

Faulty or wrong item? If an item is faulty or we sent you the wrong one, please contact us at [email protected] before returning it. We’ll refund everything, including delivery, and cover the return postage.

Ordered the wrong part? We can swap it for the right one instead of refunding you: you pay only the return postage and any price difference. Email [email protected] to arrange a swap.

The following goods can’t be returned for a refund:

• Goods made to your specifications or clearly personalised.
• Goods which by their nature aren’t suitable to be returned, deteriorate rapidly or are past their expiry date.
• Goods which aren’t suitable for return for health or hygiene reasons once unsealed after delivery.

Please complete the returns form at the bottom of this article and send it with the item to the address below. Your returns number is your original order number. Please include it and all your original order details so we can process your return quickly.

Wattbike Ltd
Unit 13
Nottingham South & Wilford Industrial Estate
Nottingham
NG11 7EP

To use our “No printer required” Royal Mail service:

1. Go to Wattbike Royal Mail Returns.
2. Your Account Number is “Surname + Reference Number”. Please use your original order number for your reference number.
3. Enter your contact details.
4. Confirm the parcel does not exceed the maximum weight and size limit.
5. Click “Book a collection”.
6. Confirm the maximum weight and size.
7. Enter your address and name.
8. Confirm collection date.

To use our standard Royal Mail service:

1. Go to Wattbike Royal Mail Returns.
2. Your Account Number is the reference number above.
3. Enter your contact details.
4. Confirm the parcel does not exceed the maximum weight and size limit.
5. Download and print the returns label and attach it to the top of the parcel.
6. Take your item to your nearest Post Office.

If you have any questions please contact us by emailing [email protected].