You are entitled to cancel Your Order within 30 days without giving any reason for doing so. The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the ca

<h2 id="h_01HSG9XN99Q6RSN8KTJDTZZNA9"><span style="font-weight: 400;">Your Order Cancellation Rights</span></h2><p><span style="font-weight: 400;">You are entitled to cancel Your Order within 30 days without giving any reason for doing so.&#xA0;The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.</span></p><p>&#xA0;</p><p><span style="font-weight: 400;">Full details of our returns and refund policy can be <a href="https://wattbike.com/policies/refund-policy">found here. &#xA0;</a><strong>If returning a Wattbike, we specifically direct you to the Conditions For Returns section.&#xA0;</strong></span></p><p>&#xA0;</p><p>In order for the Goods to be eligible for a return:</p><ul><li>The Goods must have been purchased in the last 30 days</li><li>The Goods must be returned in the original packaging, in their original and unused condition</li></ul><p><br></p><p>The following Goods cannot be returned:</p><ul><li>Goods which are not in their original packaging or if the packaging is damaged</li><li>The supply of Goods made to Your specifications or clearly personalised.</li><li>The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.</li><li>The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.</li><li>The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.</li></ul><p>&#xA0;</p><p>Should you wish to return an item (parts or accessories), <a href="https://support.wattbike.com/en-GB/how-to-return-accessories-and-parts-2899172" target="_blank" rel="noopener noreferrer">please see the instructions here.&#xA0;</a></p><p>If you wish to return your Wattbike, please contact us with the following information:</p><ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 20px; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">Order number</li><li style="box-sizing: border-box;">Reason for return/cancellation</li><li style="box-sizing: border-box;">Contact details if these have changed since placing the order</li></ul><p>Once we have these details, a member of our team will be in touch within 48 hours to advise on the next steps.</p><p>&#xA0;</p><h2 id="h_01HSG9XN990GR7E749JKR0DRKE"><span style="font-weight: 400;"><a href="https://support.wattbike.com/en-GB/contact" target="_blank" rel="noopener noreferrer">Contact Us</a></span></h2><p><span style="font-weight: 400;">If you have any questions about our Returns and Refunds Policy, please contact us:</span></p><ul><li style="font-weight: 400;"><span style="font-weight: 400;">By email: info@wattbike.com</span></li><li style="font-weight: 400;">By online chat</li></ul>

Returns

You can return unwanted and unused parts and accessories for a refund, provided they are returned in their original and unused condition within 30 days of purchase. Refunds will be processed within 14 days of the returned item being received at our w

<div data-block="true" data-editor="cf0u7" data-offset-key="pv46-0-0" id="isPasted"><p id="isPasted"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">You can return unwanted and unused parts and accessories for a refund, provided they are returned in their original and unused condition within 30 days of purchase&#xA0;</span></p><div data-block="true" data-editor="cf0u7" data-offset-key="35ti1-0-0" id="isPasted"><div data-offset-key="35ti1-0-0"><span data-offset-key="35ti1-0-0"><span data-text="true">The following Goods<strong>&#xA0;cannot&#xA0;</strong>be returned for a refund:</span></span></div></div><ul><li data-block="true" data-editor="cf0u7" data-offset-key="7vlev-0-0"><div data-offset-key="7vlev-0-0"><span data-offset-key="7vlev-0-0"><span data-text="true">The supply of Goods made to Your specifications or clearly personalised.</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="1i0e8-0-0"><div data-offset-key="1i0e8-0-0"><span data-offset-key="1i0e8-0-0"><span data-text="true">The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="8hd07-0-0"><div data-offset-key="8hd07-0-0"><span data-offset-key="8hd07-0-0"><span data-text="true">The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.</span></span></div></li></ul><h4 id="please-note"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Please note:&#xA0;</span></h4><ul><li>Initial delivery charges to you are non-refundable</li><li>If you choose our pre-paid Royal Mail label, a &#xA3;5.50 returns fee will be deducted from your final refund</li><li>If you prefer to arrange your own return, we strongly recommend using a tracked and insured service to ensure the item reaches us safely</li></ul><p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Refunds will be processed within 14 days of the returned item being received at our warehouse</span><span style="font-family: Arial,Helvetica,sans-serif;">.&#xA0;</span></p><div data-offset-key="pv46-0-0"><span data-offset-key="pv46-0-0"><span data-text="true" style="font-size: 14px;">Please complete the returns form, which can be found at the bottom of this article, and send it along with the item to be returned to the below address. Your returns number is your original order number, please include this and all the original order details so that we can swiftly process your return.</span></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="2mbjr-0-0"><div data-offset-key="2mbjr-0-0"><span data-offset-key="2mbjr-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="ecug1-0-0"><div data-offset-key="ecug1-0-0"><span data-offset-key="ecug1-0-0"><span data-text="true" style="font-size: 14px;">Wattbike Ltd</span></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="7u1mf-0-0"><div data-offset-key="7u1mf-0-0"><span data-offset-key="7u1mf-0-0"><span data-text="true" style="font-size: 14px;">Unit 13</span></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="esopm-0-0"><div data-offset-key="esopm-0-0"><span data-offset-key="esopm-0-0"><span data-text="true" style="font-size: 14px;">Nottingham South &amp; Wilford Industrial Estate</span></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="e7ndg-0-0"><div data-offset-key="e7ndg-0-0"><span data-offset-key="e7ndg-0-0"><span data-text="true" style="font-size: 14px;">Nottingham</span></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="4rqpo-0-0"><div data-offset-key="4rqpo-0-0"><span data-offset-key="4rqpo-0-0"><span data-text="true" style="font-size: 14px;">NG11 7EP</span></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="eopmq-0-0"><div data-offset-key="eopmq-0-0"><span data-offset-key="eopmq-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="8tina-0-0"><div data-offset-key="8tina-0-0"><span data-offset-key="8tina-0-0"><span data-text="true" style="font-size: 14px;">To use our &apos;</span></span><span data-offset-key="8tina-0-1"><span data-text="true" style="font-size: 14px;">No printer required</span></span><span data-offset-key="8tina-0-2"><span data-text="true" style="font-size: 14px;">&apos; Royal Mail service:</span></span></div></div><ol><li data-block="true" data-editor="cf0u7" data-offset-key="481fa-0-0"><div data-offset-key="481fa-0-0"><span data-offset-key="481fa-0-0"><span data-text="true">Go to&#xA0;</span></span><a href="https://www.royalmail.com/track-my-return#/details/1290" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="481fa-1-0"><span data-text="true">Wattbike Royal Mail Returns</span></span></a></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="d7ffi-0-0"><div data-offset-key="d7ffi-0-0"><span data-offset-key="d7ffi-0-0"><span data-text="true">Your Account Number is &apos;</span></span><span data-offset-key="d7ffi-0-1"><span data-text="true">Surname + Reference Number</span></span><span data-offset-key="d7ffi-0-2"><span data-text="true">&apos;. Please use your original order number for your reference number</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="cn1dk-0-0"><div data-offset-key="cn1dk-0-0"><span data-offset-key="cn1dk-0-0"><span data-text="true">Enter your contact details</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="bd2b5-0-0"><div data-offset-key="bd2b5-0-0"><span data-offset-key="bd2b5-0-0"><span data-text="true">Confirm the parcel does not exceed the maximum weight and size limit.</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="3qa4o-0-0"><div data-offset-key="3qa4o-0-0"><span data-offset-key="3qa4o-0-0"><span data-text="true">Click &apos;Book a collection&apos;</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="4tdtj-0-0"><div data-offset-key="4tdtj-0-0"><span data-offset-key="4tdtj-0-0"><span data-text="true">Confirm the maximum weight and size.</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="cm61d-0-0"><div data-offset-key="cm61d-0-0"><span data-offset-key="cm61d-0-0"><span data-text="true">Enter your address and name</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="8m67a-0-0"><div data-offset-key="8m67a-0-0"><span data-offset-key="8m67a-0-0"><span data-text="true">Confirm collection date.</span></span></div></li></ol><div data-block="true" data-editor="cf0u7" data-offset-key="4s610-0-0"><div data-offset-key="4s610-0-0"><span data-offset-key="4s610-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="cf0u7" data-offset-key="79s9p-0-0"><div data-offset-key="79s9p-0-0"><span data-offset-key="79s9p-0-0"><span data-text="true">To use our </span></span><span data-offset-key="79s9p-0-1"><span data-text="true">standard</span></span><span data-offset-key="79s9p-0-2"><span data-text="true"> Royal Mail service:</span></span></div></div><ol><li data-block="true" data-editor="cf0u7" data-offset-key="3ne9g-0-0"><div data-offset-key="3ne9g-0-0"><span data-offset-key="3ne9g-0-0"><span data-text="true">Go to&#xA0;</span></span><a href="https://www.royalmail.com/track-my-return#/details/1290" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3ne9g-1-0"><span data-text="true">Wattbike Royal Mail Returns</span></span></a></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="au8iv-0-0"><div data-offset-key="au8iv-0-0"><span data-offset-key="au8iv-0-0"><span data-text="true">Your Account Number is the reference number above.</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="b12e2-0-0"><div data-offset-key="b12e2-0-0"><span data-offset-key="b12e2-0-0"><span data-text="true">Enter your contact details</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="56ml0-0-0"><div data-offset-key="56ml0-0-0"><span data-offset-key="56ml0-0-0"><span data-text="true">Confirm the parcel does not exceed the maximum weight and size limit.</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="6qqip-0-0"><div data-offset-key="6qqip-0-0"><span data-offset-key="6qqip-0-0"><span data-text="true">Download and Print returns label</span></span><span data-offset-key="6qqip-0-1"><span data-text="true"> and attach to top of parcel.</span></span></div></li><li data-block="true" data-editor="cf0u7" data-offset-key="7f5nk-0-0"><div data-offset-key="7f5nk-0-0"><span data-offset-key="7f5nk-0-0"><span data-text="true">Take your item to your nearest Post Office</span></span></div><div data-offset-key="4rcnq-0-0"><span data-offset-key="4rcnq-0-0"><br data-text="true"></span></div></li></ol><div data-block="true" data-editor="cf0u7" data-offset-key="2rqgs-0-0"><div data-offset-key="2rqgs-0-0"><span data-offset-key="2rqgs-0-0"><span data-text="true">If you have any questions please contact us by emailing&#xA0;</span></span><a href="mailto:info@wattbike.com" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="2rqgs-1-0"><span data-text="true">info@wattbike.com</span></span></a></div><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/30BVo7vV31v7rvzm/hc/JEmYL2naAoN6oMgQ/2025102311-3717d6f3-dda0-4e53-81b7-a26e8c3eac36-returns%20form.pdf" target="_blank" rel="noopener noreferrer">Returns form.pdf</a> <span class="gorgias-file-attachment__span-size">58.7KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><div data-offset-key="2rqgs-0-0"><br></div></div>

How to Return Accessories and Parts

Got a question? Chat with us now and we’ll get you sorted. 
Holiday Support Notice (24 Dec – 4 Jan) Our support team will be operating with reduced capacity over the Christmas and New Year period and we’ll be closed on Bank Holidays.

Holiday Support Notice (24 Dec – 4 Jan) Our support team will be operating with reduced capacity over the Christmas and New Year period and we’ll be closed on Bank Holidays. Email responses may take longer than usual.

Call us if you need immediate assistance! Available Mon - Fri 09:00 - 17:00 (UK)

Wattbike

Orders

Getting started with your Wattbike Proton

How to connect to the Wattbike Hub App

How to use dual channel Bluetooth on the Wattbike Proton

How to customise virtual gears on the Wattbike Proton

Shifter configuration on the Wattbike Proton

How to connect a Heart Rate Monitor to your Wattbike Proton

Connecting a Garmin watch for heart rate

How to connect your Wattbike Proton to Zwift

How to connect your Wattbike Proton to Rouvy

How do I get the right bike fit and riding position on my Wattbike Proton?

Bike set up for runners

Rotating the handlebars on the Proton

PROTON: SETUP & CONNECTIVITY

What is the Proton?

Proton Boxed Dimensions

Can I fit Wattbike Atom Tri-Bars to a Wattbike Proton?

Does the Wattbike Proton require a power supply?

Proton: FAQS

Pairing the shifters on the Wattbike Proton

How to set zero state on your Wattbike Proton

I have a problem with my Wattbike Proton in Erg/Gear mode

I have a problem with my Wattbike Proton in ERG/Gear mode copy

PROTON: TROUBLESHOOTING

Proton Firmware

Updating the firmware on your Wattbike Proton

Firmware

Wattbike Proton Parts Warranty

How to care for your Wattbike Proton

Can I change the pedals on my Wattbike Proton?

How do I change the saddle on the Next Generation Wattbike Atom?

Changing the shifter batteries on the Wattbike Proton

PROTON: MAINTENANCE & SERVICING

Proton

Getting started with your Wattbike Atom - User Guide

How to use dual channel Bluetooth on the Wattbike Atom

How to customise your shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX

How to customise virtual gears and shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX

How to use the Wattbike Hub App with the Wattbike Atom (Next Generation)

How to connect a heart rate monitor to your next generation Wattbike Atom

How to connect your Next Generation Atom to Rouvy

How to connect your Wattbike Atom (Next Generation) to a Garmin Edge

How do I build my Wattbike Atom (Next Generation)?

How do I get the right bike fit and riding position on my next generation Wattbike Atom?

How to use Zwift Play controllers with your Wattbike Atom or Wattbike Proton

How to connect your Wattbike Atom to Zwift

How to connect your Wattbike Atom (Next Generation) to FulGaz

How do I use Wattbike Atom gear shifters

Atom: Setup and Connectivity

Which cycling shoes are compatible with the Wattbike Atom (Next Generation)?

What's included in the box with the next generation Wattbike Atom?

What are the dimensions of the Wattbike Atom (Next Generation)?

What size device can the Atom (Next Generation) hold?

Atom: FAQs

Set Zero States on the Wattbike Atom

How to turn on Erg Mode Smoothing [BETA]

How to customise your shifter configuration on Wattbike Atom (next generation)

My Wattbike Atom (Next Generation) is making a noise

Pairing the shifters on the Wattbike Atom (Next Generation)

I have a problem with my Wattbike Atom (Next Generation) in ERG/Gear mode

Atom: Troubleshooting

Updating the firmware on your Wattbike Atom (Next Generation)

How to install Wattbike Hub Beta Firmware

Atom: Firmware

When does my Wattbike need servicing?

How to replace your Wattbike Atom (Next Generation) handlebar lock lever

How to replace your Wattbike Atom (Next Generation) seat post lock lever

How to care for your Wattbike Atom

Can I change the pedals on my Wattbike?

Changing the shifter batteries on the Wattbike Atom (Next Generation)

Shifter Board Replacement on the Wattbike Atom

Atom: Maintenance & Servicing

Atom (Next Generation)

Getting started with your Wattbike AtomX - AtomX User Guide

How do I build my Wattbike AtomX?

Can I connect my Garmin to my Wattbike AtomX?

Does the AtomX require Wi-Fi?

AtomX: Adjusting the Saddle Height

AtomX: Adjusting the Handlebar Height

How do I get the right bike fit and riding position on my Wattbike AtomX?

How should I set up my Wattbike AtomX?

How do I connect a heart rate monitor to my Wattbike AtomX?

How to connect your Wattbike AtomX to Zwift

How to connect your Wattbike AtomX to the FulGaz app

How to connect your Wattbike AtomX to Rouvy

How to connect your Cortex machine to the Wattbike AtomX

How to use third-party apps with your Wattbike AtomX

AtomX: Setup and Connectivity

What are the dimensions and specifications of the Wattbike AtomX?

What do the shifters do on my Wattbike AtomX?

Does the AtomX require a power supply?

What is included with the Wattbike AtomX?

Which cycling shoes are compatible with the Wattbike AtomX?

AtomX: FAQs

PTS Firmware & Software

Performance Touchscreen

Set Zero States on the Wattbike AtomX

How do I switch between metric and imperial units on the Wattbike AtomX?

Gear mode will not respond on my Wattbike AtomX

How do I adjust the resistance on my Wattbike AtomX?

The shifter(s) on my Wattbike AtomX will not respond

The shifter(s) on my Wattbike AtomX are vibrating

AtomX: Troubleshooting

How much maintenance does the Wattbike AtomX require?

How to replace the saddle adjustment lever on your Wattbike AtomX

How to change the saddle on your Wattbike AtomX

AtomX: Servicing

AtomX

Getting started with your Wattbike Air

How do I get the right bike fit and riding position on my Wattbike Air?

Bike setup for runners

How to connect a heart rate monitor to the Wattbike Air

Can I connect a Garmin cycling computer to my Wattbike Air?

Air: Setup & Connectivity

What is the Wattbike Air?

Does the Wattbike Air require a power supply?

Air: FAQs

Power, Resistance & Cadence Tables for Wattbike Air

Air: Troubleshooting

How much maintenance does the Wattbike Air require?

Can I change the pedals on my Wattbike Air?

Air: Maintenance & Servicing

Air - Current Firmware

AIR: FIRMWARE

Getting started with your Wattbike Air-Pro - User Guide

Connecting your PTS2 Monitor to the Wattbike Hub App

How do I build my Wattbike Air-Pro?

Using Apps With Your Wattbike Air-Pro

How to connect your Wattbike Air-Pro to Zwift

Air-Pro - Set Up & Connectivity

How to adjust the resistance on your Wattbike Air-Pro

What is the difference between the Air-Pro gearing options Standard and High?

Does the Wattbike Air-Pro require a power supply?

What are the dimensions of the Wattbike Air-Pro

What is included with the Wattbike Air-Pro

Air-Pro - FAQS

PTS2 Disconnected Error

Not turning on - Wattbike logo flickering

Air-Pro - Performance Touchscreen

Air-Pro - Troubleshooting

Removing the screen

Charging your PTS2

AirPro - Set zero state

Air-Pro - Maintenance & Servicing

Updating the Wattbike Air-Pro Firmware

Updating firmware on the PTS2

Air-Pro - Firmware

Air-Pro

Getting started with your Wattbike Pro/Trainer - User Guide

How do I build my Wattbike Pro/Trainer?

How do I get the right bike fit and riding position on my Wattbike Pro/Trainer?

Connecting your Model B Monitor to your Wattbike Hub App

How to connect a Heart Rate Monitor to your Wattbike Pro/Trainer

Can I connect my Garmin to my Wattbike Pro/Trainer?

How to connect your Wattbike Pro/Trainer to Zwift

How to connect your Wattbike Pro/Trainer to Rouvy

Pro/Trainer:  Setup and Connectivity

What is included with the Wattbike Pro/Trainer

What are the dimensions of the Wattbike Pro/Trainer?

Does the Wattbike Pro/Trainer require a power supply?

What is the difference between a Wattbike Pro and a Trainer?

How to adjust the resistance on your Wattbike Pro/Trainer

Pro/Trainer: FAQs

Model B Monitor - Setting zero state

The levers on my Wattbike Pro/Trainer are not tightening

The magnetic resistance control on my Wattbike is slipping

My Wattbike Pro/Trainer will not connect to TrainerRoad

Pro/Trainer: Troubleshooting

How to remove your toe cages.

How to replace the bottle cage - Pro/Trainer

How much maintenance does the Wattbike Pro/Trainer require?

How to change the pedals on your Wattbike Pro/Trainer

How to change the adjustment levers on your Wattbike Pro/Trainer

How to change the lock levers on your Wattbike Pro/Trainer

How to replace your Wattbike Pro/Trainer saddle

How do I oil the chain on my Wattbike Pro/Trainer?

Pro/Trainer:  Servicing

Model B Performance Monitor Firmware Changelog

My monitor is showing a blank screen during the firmware update process

Model B Performance Monitor Firmware Update - Fire Fit Firmware

Model B Performance Monitor Firmware Update - MOD Firmware

Model B Performance Monitor Firmware Update - UCI Firmware

Model B Performance Monitor Firmware Update - Windows Manual Method

Model B Performance Monitor Firmware Update - Mac Instructions

Model B - MONITOR-TO-MONITOR FIRMWARE UPDATE PROCEDURE (Commercial)

Pro/Trainer: Firmware

Model B Monitor keeps asking for time/date input

My Wattbike monitor is showing a blank screen during the firmware update process