I am having problems with sessions ending early on the Wattbike NucleusUpdated 5 hours ago

What we're seeing

Reports have reached us about sessions ending early or being interrupted on the Wattbike Nucleus.

We have been able to identify that the dropouts are being caused by external electrical interference causing Android to disconnect the USB connections between some of the Wattbike's electronics.

What we've done

We are piloting new electronics and shielded components which have extremely high resistance to external interference and this is currently going through independent testing. If this is successful, an upgrade programme will be put in place for affected customers.

We are also working on changes to the session connection logic in all of our apps to reconnect in the case of a dropout. In most cases, reconnections will happen very quickly and will allow the session to be continued with little or no disruption and without having to restart the session.

This functionality is currently under development and is being scheduled for deployment in the next month or so. As soon as it's ready, we will let you know.

What you can do

The pattern emerging means that the issue is specific to the immediate environment the Wattbike is being used in. To combat this, we initially advise trying to move the Wattbike to a different room if possible to reduce any obvious sources of electrical interference such as microwaves, boilers, etc.

If you are still experiencing issues after moving your Wattbike, please get in touch with our customer services who can arrange an engineer visit.