I am missing an item from my orderUpdated 3 hours ago
Depending on the order, items may be dispatched separately.
If your order is made up of a combination of bike and accessories, these will be delivered separately. Accessories are sent via DX Express and bikes are delivered by BJS Home Delivery (Mainland UK only - other carriers may be used for non-mainland locations).
If you still need support, please contact us either via email using the contact us page here or telephone us on 0115 945 5450 with the following details:
- Order number
- Missing item & quantity
Once we receive the above information, please allow 2-3 working days whilst our team investigate further.