Holiday Support Notice (24 Dec – 4 Jan)
Our support team will be operating with reduced capacity over the Christmas and New Year period, and we’ll be closed on bank holidays. Email responses may take longer than usual.

For quick help, chat with Wattson, our virtual chatbot, or submit a request via our Contact Us form and we’ll respond as soon as we can. Thank you for your patience.
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I am missing an item from my orderUpdated 2 months ago

 

Depending on the order, items may be dispatched separately.

 

If your order is made up of a combination of bike and accessories, these will be delivered separately. Accessories are sent via DX Express and bikes are delivered by BJS Home Delivery (Mainland UK only - other carriers may be used for non-mainland locations).

If you still need support, please contact us either via email using the contact us page here using our online chat with the following details:

  • Order number
  • Missing item & quantity

Once we receive the above information, please allow 2-3 working days whilst our team investigate further.

 

 

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