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Delivery

Information on delivery

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Wattbikes: We offer free shipping on Wattbikes to Mainland UK. For other areas, shipping charges for your order will

Where is my order?

We do everything in our power to ensure your Wattbike order arrives within the expected lead time provided at the time of your purchase. Boxed DeliveriesOnce the order has been dispatched from our warehouse, you will receive a link to our courier par

What is boxed delivery?

A boxed delivery will be carried out by a two-person delivery team to a room of your choosing. You will be required to unpack the Wattbike and build it up yourself, instructions are included. Should you require special assistance with your bike deliv

What is assembled delivery?

Our Home Assembly Service is available to add to your Wattbike Proton or Air order for £69.95. This will include expert assembly, out of the box, of your new Wattbike in your room of choice by our couriers. Please note: your delivery & assembly team

I am missing an item from my order

Depending on the order, items may be dispatched separately. If your order is made up of a combination of bike and accessories, these will be delivered separately. Accessories are sent via DX Express and bikes are delivered by BJS Home Delivery (Mainl

Can I choose a specific delivery date?

Once your order has been dispatched from our warehouse our courier will contact you directly to arrange a suitable date for delivery.

My order is damaged, what do I do?

We can only apologise that you have received your order damaged.  Please call us on 0115 945 5450 or alternatively contact Customer Services on [email protected] with the following details:.

I haven’t received my free app trial codes

We currently offer discount codes for 5 different training applications with every Atom purchase. These codes will be emailed to you approx. 8 days after ordering. Please also check your junk mail folder. If you have not received this email please co

Delivery in other countries

Wattbike is a global brand and we have a number of International Distributors, your local Distributor can be found here.