All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will then be contacted by our specialist courier partner to arrange a suitable time and date for delivery.  

Wattbikes: We offer free shipping on the Wattbike Atom, Pro & Trainer to Mainland UK. For other areas, shipping charges for your order will be calculated and displayed at checkout. 

Accessories: We offer £5.50 flat rate shipping to Mainland UK. For other areas, shipping charges for your order will be calculated and displayed at checkout.

What if I'm outside Mainland UK?

If you are a resident of Ireland, The Channel Isles, Isle of Man, The Highlands, Scottish Offshore Islands, or Northern Ireland, your shipping costs will be calculated and displayed at checkout. 

Please allow the below extensions of delivery lead times for the following regions:
- Ireland: 5-7 days 
- Northern Ireland: 3-5 days 
- Jersey, Guernsey: 3-5 days 
- All other Channel Isles: 5-7 days 
- Isle of Man: 3-5 days 
- Isle of Wight: 3-5 days 
- Industrial Scotland: 1-3 days 
- Highlands: 3-5 days
- Scottish Offshore Islands: 5-7 days 

In the event of a missed delivery, our couriers will attempt to contact you to book one redelivery slot. Subsequent missed deliveries will be charged a redelivery fee.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from our courier partner, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you experience any delays outside of the lead time provided in your shipping confirmation email, please contact us at support@wattbike.com with your name and order number, and we will look into it for you.