Air-Pro Diagnostics ReportUpdated an hour ago
Providing Diagnostics
If you are experiencing an issue with your Air-Pro bike, we can diagnose remotely. To help us diagnose the issue with your Air-Pro / Wattbike Performance Touchscreen 2 (PTS2), we will need the following information:
If you are experiencing an issue with your Air-Pro bike, we can diagnose remotely. To help us diagnose the issue with your Air-Pro / Wattbike Performance Touchscreen 2 (PTS2), we will need the following information:
1. PTS2 Diagnostics screen On the PTS2:
- Go to Settings
- Select Diagnostics
- Take a clear photo of the full Diagnostics screen and attach it to your reply
If your serial numbers are not shown on this page, please provide your serial numbers from the bike/monitor itself:
- Bike serial numbers- located on the turbine cover and will start 222
- Monitor serial numbers- located on the back of the monitor and will begin 340
2. Software versions If visible on the Diagnostics screen or Settings page, please confirm:
- PTS2 App version
- PTS2 Firmware version
- Further details can be found here.
3. Charging check (important) Please ensure the PTS2 is adequately charged before sending diagnostics:
- Charge the PTS2 using a USB‑C charging cable
- Use a 5V / 2A USB power adapter
- The charging port is located underneath the screen
- While charging, a lightning bolt icon should appear on the battery symbol
- Depending on usage, the PTS2 may occasionally require charging (for example, around once per month)
Once received, we’ll review this information and advise on the next steps.