Providing DiagnosticsIf you are experiencing an issue with your Air-Pro bike, we can diagnose remotely. To help us diagnose the issue with your Air-Pro / Wattbike Performance Touchscreen 2 (PTS2), we will need the following information:1. PTS2 Diagno

<div data-block="true" data-editor="5ttmg" data-offset-key="6if0d-0-0" id="isPasted"><div data-offset-key="6if0d-0-0"><span data-offset-key="6if0d-0-0"><span data-text="true"><strong>Providing Diagnostics<br></strong><br>If you are experiencing an issue with your Air-Pro bike, we can diagnose remotely. To help us diagnose the issue with your Air-Pro /&#xA0;</span></span><span data-offset-key="6if0d-0-1"><span data-text="true">Wattbike Performance Touchscreen 2 (PTS2)</span></span><span data-offset-key="6if0d-0-2"><span data-text="true">, we will need the following information:</span></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="50gf1-0-0"><div data-offset-key="50gf1-0-0"><span data-offset-key="50gf1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="19fkt-0-0"><div data-offset-key="19fkt-0-0"><span data-offset-key="19fkt-0-0"><span data-text="true"><strong>1. PTS2 Diagnostics screen</strong></span></span><span data-offset-key="19fkt-0-1"><span data-text="true"><strong>&#xA0;On the PTS2:</strong></span></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="3i3up-0-0"><ul><li><div data-offset-key="3i3up-0-0"><span data-offset-key="3i3up-0-0"><span data-text="true">Go to </span></span><span data-offset-key="3i3up-0-1"><span data-text="true">Settings</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="l0il-0-0"><ul><li><div data-offset-key="l0il-0-0"><span data-offset-key="l0il-0-0"><span data-text="true">Select </span></span><span data-offset-key="l0il-0-1"><span data-text="true">Diagnostics</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="49b13-0-0"><ul><li><div data-offset-key="49b13-0-0"><span data-offset-key="49b13-0-0"><span data-text="true">Take a clear photo of the full Diagnostics screen and attach it to your reply</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="2sqqo-0-0"><div data-offset-key="2sqqo-0-0"><span data-offset-key="2sqqo-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="f355-0-0"><div data-offset-key="f355-0-0"><span data-offset-key="f355-0-0"><span data-text="true">If your serial numbers are not shown on this page, please provide your serial numbers from the bike/monitor itself:</span></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="crgll-0-0"><ul><li><div data-offset-key="crgll-0-0"><span data-offset-key="crgll-0-0"><span data-text="true">Bike serial numbers-</span></span><span data-offset-key="crgll-0-1"><span data-text="true"> located on the turbine cover and will start 222</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="dqg72-0-0"><ul><li><div data-offset-key="dqg72-0-0"><span data-offset-key="dqg72-0-0"><span data-text="true">Monitor serial numbers-</span></span><span data-offset-key="dqg72-0-1"><span data-text="true"> located on the back of the monitor and will begin 340</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="de0n8-0-0"><div data-offset-key="de0n8-0-0"><span data-offset-key="de0n8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="5tc73-0-0"><div data-offset-key="5tc73-0-0"><span data-offset-key="5tc73-0-0"><span data-text="true"><strong>2. Software versions</strong></span></span><span data-offset-key="5tc73-0-1"><span data-text="true"><strong>&#xA0;If visible on the Diagnostics screen or Settings page, please confirm:</strong></span></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="6n9ef-0-0"><ul><li><div data-offset-key="6n9ef-0-0"><span data-offset-key="6n9ef-0-0"><span data-text="true">PTS2 App version</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="74mbb-0-0"><ul><li><div data-offset-key="74mbb-0-0"><span data-offset-key="74mbb-0-0"><span data-text="true">PTS2 Firmware version</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="kp1b-0-0"><ul><li><div data-offset-key="kp1b-0-0"><span data-offset-key="kp1b-0-0"><span data-text="true">Further details&#xA0;</span></span><a href="https://support.wattbike.com/en-GB/pts2-change-log-and-downloads-2477093" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="kp1b-1-0"><span data-text="true">can be found here.&#xA0;</span></span></a></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="c5nhl-0-0"><div data-offset-key="c5nhl-0-0"><span data-offset-key="c5nhl-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="8lcoe-0-0"><div data-offset-key="8lcoe-0-0"><span data-offset-key="8lcoe-0-0"><span data-text="true"><strong>3. Charging check (important)</strong></span></span><span data-offset-key="8lcoe-0-1"><span data-text="true"><strong>&#xA0;Please ensure the PTS2 is adequately charged before sending diagnostics:</strong></span></span></div></div><div data-block="true" data-editor="5ttmg" data-offset-key="bafhp-0-0"><ul><li><div data-offset-key="bafhp-0-0"><span data-offset-key="bafhp-0-0"><span data-text="true">Charge the PTS2 using a </span></span><span data-offset-key="bafhp-0-1"><span data-text="true">USB&#x2011;C charging cable</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="c3oag-0-0"><ul><li><div data-offset-key="c3oag-0-0"><span data-offset-key="c3oag-0-0"><span data-text="true">Use a </span></span><span data-offset-key="c3oag-0-1"><span data-text="true">5V / 2A USB power adapter</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="bk46v-0-0"><ul><li><div data-offset-key="bk46v-0-0"><span data-offset-key="bk46v-0-0"><span data-text="true">The charging port is located </span></span><span data-offset-key="bk46v-0-1"><span data-text="true">underneath the screen</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="d00de-0-0"><ul><li><div data-offset-key="d00de-0-0"><span data-offset-key="d00de-0-0"><span data-text="true">While charging, a </span></span><span data-offset-key="d00de-0-1"><span data-text="true">lightning bolt icon</span></span><span data-offset-key="d00de-0-2"><span data-text="true"> should appear on the battery symbol</span></span></div></li></ul></div><div data-block="true" data-editor="5ttmg" data-offset-key="1725o-0-0"><ul><li><div data-offset-key="1725o-0-0"><span data-offset-key="1725o-0-0"><span data-text="true">Depending on usage, the PTS2 </span></span><span data-offset-key="1725o-0-1"><span data-text="true">may occasionally require charging (for example, around once per month)</span></span></div></li></ul><p><br></p><div data-offset-key="1725o-0-0"><span data-offset-key="1725o-0-1"><span data-text="true">Once received, we&#x2019;ll review this information and advise on the next steps.<br></span></span></div><p><br></p></div>

Air-Pro Diagnostics Report

Got a question? Chat with us now and we’ll get you sorted. Our live chat allows you to speak with our AI assistant or a member of the Wattbike team (10am-4pm). Please note, if the AI agent hands your ticket over, it will be responded to during opening hours.

Our customer service team is available during the following hours:
Monday to Friday: 9:00am – 5:00pm (UK) 
Phone support is available Mon - Thurs 10:00 - 16:00 & Fri 10:00 - 13:00 (UK)
Saturday & Sunday: Closed
Please note: These hours may vary on public holidays and under special circumstances.

Call us if you need immediate assistance! 
Available Mon - Thurs 10:00 - 16:00 & Fri 10:00 - 13:00 (UK)
Please let us know if you already have a support ticket open - this avoids duplication of support requests and increased wait times.

Wattbike

Air-Pro Diagnostics

AIR BIKES

Air-Pro

Air-Pro - Troubleshooting

Getting started with your Wattbike Proton

How to connect to the Wattbike Hub App

How to use dual channel Bluetooth on the Wattbike Proton

How to customise virtual gears on the Wattbike Proton

Shifter configuration on the Wattbike Proton

How to connect a Heart Rate Monitor to your Wattbike Proton

Connecting a Garmin watch for heart rate

How to connect your Wattbike Proton to Zwift

How to connect your Wattbike Proton to Rouvy

How do I get the right bike fit and riding position on my Wattbike Proton?

Bike set up for runners

Rotating the handlebars on the Proton

PROTON: SETUP & CONNECTIVITY

What is the Proton?

Proton Boxed Dimensions

Can I fit Wattbike Atom Tri-Bars to a Wattbike Proton?

Does the Wattbike Proton require a power supply?

Proton: FAQS

Pairing the shifters on the Wattbike Proton

How to set zero state on your Wattbike Proton

I have a problem with my Wattbike Proton in ERG/Gear mode

Gears or resistance are not changing

Proton Firmware

Updating the firmware on your Wattbike Proton

PROTON: TROUBLESHOOTING

Wattbike Proton Parts Warranty

How to care for your Wattbike Proton

Can I change the pedals on my Wattbike Proton?

Changing the shifter batteries on the Wattbike Proton

PROTON: MAINTENANCE & SERVICING

Proton

Getting started with your Wattbike Atom - User Guide

Does the Atom require a power supply?

How to customise virtual gears and shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX

How to use the Wattbike Hub App with the Wattbike Atom (Next Generation)

How to use Zwift Play controllers with your Wattbike Atom or Wattbike Proton

How to use dual channel Bluetooth on the Wattbike Atom

How to connect a heart rate monitor to your next generation Wattbike Atom

How to customise your shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX

How to connect your Next Generation Atom to Rouvy

How to connect your Wattbike Atom (Next Generation) to a Garmin Edge

How do I build my Wattbike Atom (Next Generation)?

How do I get the right bike fit and riding position on my next generation Wattbike Atom?

How to connect your Wattbike Atom (Next Generation) to FulGaz

How to connect your Wattbike Atom to Zwift

How do I use Wattbike Atom gear shifters

Atom: Setup and Connectivity

Which cycling shoes are compatible with the Wattbike Atom (Next Generation)?

What's included in the box with the next generation Wattbike Atom?

What are the dimensions of the Wattbike Atom (Next Generation)?

What size device can the Atom (Next Generation) hold?

Atom: FAQs

Set Zero States on the Wattbike Atom

How to turn on Erg Mode Smoothing [BETA]

How to customise your shifter configuration on Wattbike Atom (next generation)

My Wattbike Atom (Next Generation) is making a noise

Pairing the shifters on the Wattbike Atom (Next Generation)

I have a problem with my Wattbike Atom (Next Generation) in ERG/Gear mode

Atom: Troubleshooting

When does my Wattbike need servicing?

How to replace your Wattbike Atom handlebar or seatpost lock lever

Next Generation Atom lock lever thread

How to care for your Wattbike Atom

Can I change the pedals on my Wattbike?

Changing the shifter batteries on the Wattbike Atom (Next Generation)

Shifter Board Replacement on the Wattbike Atom

How do I change the saddle on the Next Generation Wattbike Atom?

Atom: Maintenance & Servicing

Atom (Next Generation)

Getting started with your Wattbike AtomX - AtomX User Guide

How do I build my Wattbike AtomX?

Can I connect my Garmin to my Wattbike AtomX?

Does the AtomX require Wi-Fi?

AtomX: Adjusting the Saddle Height

AtomX: Adjusting the Handlebar Height

How do I get the right bike fit and riding position on my Wattbike AtomX?

How should I set up my Wattbike AtomX?

How do I connect a heart rate monitor to my Wattbike AtomX?

How to connect your Wattbike AtomX to Zwift

How to connect your Wattbike AtomX to the FulGaz app

How to connect your Wattbike AtomX to Rouvy

How to connect your Cortex machine to the Wattbike AtomX

How to use third-party apps with your Wattbike AtomX

AtomX: Setup and Connectivity

What are the dimensions and specifications of the Wattbike AtomX?

What do the shifters do on my Wattbike AtomX?

Does the AtomX require a power supply?

What is included with the Wattbike AtomX?

Which cycling shoes are compatible with the Wattbike AtomX?

AtomX: FAQs

PTS Firmware & Software

Performance Touchscreen

Set Zero States on the Wattbike AtomX

How do I switch between metric and imperial units on the Wattbike AtomX?

Gear mode will not respond on my Wattbike AtomX

How do I adjust the resistance on my Wattbike AtomX?

The shifter(s) on my Wattbike AtomX will not respond

The shifter(s) on my Wattbike AtomX are vibrating

AtomX: Troubleshooting

How much maintenance does the Wattbike AtomX require?

How to replace the saddle adjustment lever on your Wattbike AtomX

How to change the saddle on your Wattbike AtomX

AtomX: Servicing

AtomX

Getting Set Up with your Wattbike Atom - Atom User Guide

Can I connect my Garmin to my Wattbike Atom?

Getting the most out of your Atom when using Zwift

What are the dimensions of the Atom?

How do I build my Atom?

How to connect a Heart Rate Monitor to your Wattbike Atom

How do I adjust the resistance on the Atom?

How to connect your Wattbike Atom to the FulGaz app

How to connect your Wattbike Atom to Rouvy

How do I get the right bike fit and riding position on my Wattbike Atom?

Which cycling shoes are compatible with the Wattbike Atom?

Atom (First Gen): Setup and Connectivity

The seat post on my Wattbike Atom keeps slipping

How do I change my gear configuration on the Atom?

My Wattbike Atom is making a noise

My Atom keeps changing to Gear 1 or Gear 22

How do I pair the shifters on my Atom

I can't connect to my Wattbike Atom

How do I change the shifter batteries on my Atom

First Generation Atom not connecting via Bluetooth

Atom (First Gen): Troubleshooting

How to replace your Atom handlebar or seat post lock lever

How to adjust your Wattbike Atom saddle

How do I change the saddle on the Atom?

Can I change the pedals on the Wattbike Atom?

Atom (First Gen): Servicing

Wattbike Atom First Generation Beta Firmware

How do I update the firmware on the Atom?

Atom (First Gen): Firmware

Atom (First Generation)

SMART BIKES

Getting started with your Wattbike Air-Pro - User Guide

Connecting your PTS2 Monitor to the Wattbike Hub App

How do I build my Wattbike Air-Pro?

Using Apps With Your Wattbike Air-Pro

How to connect your Wattbike Air-Pro to Zwift

Air-Pro - Set Up & Connectivity

How to adjust the resistance on your Wattbike Air-Pro

What is the difference between the Air-Pro gearing options Standard and High?

Does the Wattbike Air-Pro require a power supply?

What are the dimensions of the Wattbike Air-Pro

What is included with the Wattbike Air-Pro

Air-Pro - FAQS

Air-Pro - Performance Touchscreen

Removing the screen

Charging your PTS2

AirPro - Set zero state

Air-Pro - Maintenance & Servicing

Updating the Wattbike Air-Pro Firmware

Updating firmware on the PTS2

Air-Pro - Firmware

Getting started with your Wattbike Air

How do I get the right bike fit and riding position on my Wattbike Air?

Bike setup for runners

How to connect a heart rate monitor to the Wattbike Air

Can I connect a Garmin cycling computer to my Wattbike Air?

Air: Setup & Connectivity

What is the Wattbike Air?

Does the Wattbike Air require a power supply?

Air: FAQs

Power, Resistance & Cadence Tables for Wattbike Air

Air: Troubleshooting

How much maintenance does the Wattbike Air require?

Can I change the pedals on my Wattbike Air?

Air: Maintenance & Servicing

Air - Current Firmware

AIR: FIRMWARE

Getting started with your Wattbike Pro/Trainer - User Guide

How do I build my Wattbike Pro/Trainer?

How do I get the right bike fit and riding position on my Wattbike Pro/Trainer?

Connecting your Model B Monitor to your Wattbike Hub App

How to connect a Heart Rate Monitor to your Wattbike Pro/Trainer

Can I connect my Garmin to my Wattbike Pro/Trainer?

How to connect your Wattbike Pro/Trainer to Zwift

How to connect your Wattbike Pro/Trainer to Rouvy

Pro/Trainer:  Setup and Connectivity

What is included with the Wattbike Air-Pro?

What are the dimensions of the Wattbike Pro/Trainer?

Does the Wattbike Pro/Trainer require a power supply?

How does Air-Pro compare with the original Pro and Trainer?

How to adjust the resistance on your Wattbike Pro/Trainer

Pro/Trainer: FAQs

Model B Monitor - Setting zero state

The levers on my Wattbike Pro/Trainer are not tightening

The magnetic resistance control on my Wattbike is slipping

My Wattbike Pro/Trainer will not connect to TrainerRoad

Pro/Trainer: Troubleshooting

Pro/Trainer