Commercial Troubleshooting
PTS2 Disconnected Error
This error message means that the connection between the main circuit board in the bike and the performance touchscreen (PTS2) has been severed and will prevent data being pushed through from the bike to the screen.To rectify this, firstly, ensure th
Charging your PTS2
Your PTS2 will charge when ridden. The screen will charge while the bike is being pedalled: the higher the cadence and power, the greater the rate of charge. This should keep the screen charged for several months on its own. However, it is good pract
Updating firmware
Check the website for the latest firmware updates and follow the instructions to download the files onto a FAT32 formatted USB C memory stick.Insert the memory stick into the USB C port at the bottom of the screen and follow the instructions on scree
Removing the screen
You may sometimes need to remove the screen from the bike to charge it or when transporting the bike.To do this, carefully remove the data cable by pulling down on the black plastic head and move the cable out of the way.Use a 6mm Allen key to loosen
Charging your PTS2
Your PTS2 will charge when ridden. The screen will charge while the bike is being pedalled: the higher the cadence and power, the greater the rate of charge. This should keep the screen charged for several months on its own. However, it is good pract