Technical support for the Wattbike Hub app
Only use the below guide if you have been advised by Wattbike to do so or if you are certain this process is required to update the firmware on your bike. Use the attached guide (located at the bottom of this article) and firmware to update your Watt
If you're having trouble connecting to the Wattbike on your iOS device, this can sometimes happen upon an update or fresh install of the Hub app on an Apple device. Please check the following:. To ensure the Wattbike isn't also connected to the devic
The Wattbike Hub app is compatible with many devices. For a full list of compatibility, please see below:. iPhone 8 and above, iPad Air 2 and above, iPad Mini 4 and above, iPad (5th Generation) and above. There are a huge number of Android devices on
If your screen is flickering on the Wattbike Hub app please follow the steps below to resolve the issue.
If you can see a session in the History section on your app but not on the Wattbike Hub please:. If it does, you may be logging into different Hub accounts on the app and Hub Website. If it is not active please make sure you have a good internet conn
If session data is looking strange or incorrect on the Wattbike Hub please contact us with the following:
If you are struggling to access your Hub sessions, please try the steps below:. If you have more than one Wattbike Hub account, unfortunately these cannot be merged. You can export any sessions from one account by using the Wattbike Hub website and e
In most cases this means you have another account on the Hub (possibly one registered using Facebook/Apple ID and one via email) where you have already linked to this Strava account. Log into any other accounts and unlink Strava and try again. If you
On the App go to Settings > Profile, scroll down and under under 'Accounts' make sure the Strava button is orange, if it is not click on it and link your accounts. On the App go to Settings > Profile, scroll down and under under 'Accounts' click the