Service TiersUpdated an hour ago
Regular servicing keeps your Wattbike performing at it's best. Whether you ride occasionally or several times a week, this guide explains when to book, how often, and which service tier is right for you.
A certified Wattbike engineer will inspect the internal drivetrain components and adjustment touchpoints, as well as assess the overall condition of the bike. They will then replace any key components as defined within each tier to maximise the performance, reliability and longevity of your Wattbike.
We recommend servicing your Wattbike every 1-2 years, depending on usage and other factors. For more advice on frequency of servicing take the quiz, or read our guide.
Signs Your Wattbike May Need a Service
- Unusual noises: All Wattbikes make some sound from the chain, but if the noise changes or becomes louder, it's worth getting it checked.
- Different ride feel: Vibrations through the pedals, handlebars, or saddle can point to internal wear.
- Visible wear or damage: External wear is often a sign that internal components need attention too.
How Often Should I Service My Wattbike?
- Minimum: At least once every two years to keep the bike running smoothly.
- Frequent riders (3–5 times per week): Plan for annual servicing once the initial warranty period has passed.
- High power output: Internal components wear faster at higher average power outputs.
- Maintenance: Following the care guidance in your user manual helps external consumable parts last longer.
Service Tiers
All services are carried out by trained Wattbike technicians - choose the level that best matches your Wattbike's condition.
Service Tier 1 – Tune & Check | £189 | At home (on-site) · Up to 30 minutes
Tier 1 is the recommended starting point for most customers. This service is for you if:
- Sessions are three times a week or less
- Typical ride time is less than 30 minutes
- Your Wattbike has been serviced within the last two years
What's included:
- In-depth functional checks
- Essential drivetrain components replaced
- Key electrical system checks
- Common faults addressed
- Prevents small issues becoming expensive ones
✗ Doesn't include a cosmetic refresh
✗ Doesn't include additional drivetrain components that affect smoothness, seals or adjustment points
Outcome:
- Your Wattbike is safe, functional and operating as it should.
Tier 2 – Tune, Refresh & Protect | £279 | At home (on-site) · 60 - 90 minutes
Tier 2 is best for bikes with heavy use, recurring niggles, or a bike that's starting to feel worn. This service is for you if:
- Sessions are 3-5 times per week
- Typical ride times are between 30-90 minutes
- Your Wattbike has not been serviced within the last two years
What's included:
Includes everything in Tier 1, plus:
- Key sensor system components replaced
- Covers additional drivetrain components that affect smoothness, seals and adjustment points
- Cosmetic refresh included (replacement covers are excluded - an additional payment would be required to replace broken/damaged covers). If you are concerned about a particular component, please contact our team before booking.
✗ Doesn't include calibration or in-depth bike restoration
Outcome:
- A deeper service with a visible refresh. Your bike will run smoothly and look noticeably sharper and more cared for.
Tier 3 – Workshop Rebuild & Restoration | £599 | Wattbike workshop · Multi-day (loan bike available on request*)
Tier 3 is best for high-mileage bikes, resale preparation, or owners who want their bike restored to to as-new performance. This service is for you if:
- Sessions are 5+ times per week
- Typical ride times are 60 minutes+
- You want to restore your Wattbike to as-new performance
What's included:
- Includes everything in Tiers 1 and 2, plus:
- Calibration
- Bike restoration to eliminate any noise, movement or looseness that may have developed over time, helping to restore your Wattbike to its optimal performance (replacement covers are excluded - an additional payment would be required to replace broken/damaged covers). If you are concerned about a particular component, please contact our team before booking.
- Carried out at Wattbike HQ in Nottingham by our specialist engineers
- Maximises longevity, resale value, and performance confidence
- Current lead time is approx. 3-6 weeks turn around from the bike being received at Wattbike HQ in Nottingham
* Loan bikes are available FOC on request with Tier 3 services. However, these must be requested before booking to ensure availability and to help us minimise environmental impact with logistics. Like for like Wattbikes may not always be possible but we will try to match smart or air bikes.
Outcome:
- Your Wattbike is restored to 'as new' performance.
What to Expect from Your Service
- A home service includes the call out, labour, and the service or replacement of any mechanical parts as dictated by your chosen service tier.
- The internal primary drive chain will be inspected and is likely to be replaced, as this ensures correct power measurement through the strain gauge.
- We aim to diagnose issues remotely where possible, but on-site assessment by a trained engineer may identify additional needs. If the bike needs to come back to HQ, logistics fees still apply and you will only be charged for the work and parts required.
What Cannot Be Done On-Site
- Power accuracy checks and strain gauge recalibration for smart bikes require specialist equipment only available at our HQ in Nottingham - these cannot be completed during a home visit.
- Frame damage (e.g. corroded, snapped, or sheared bolts) must be handled at our HQ and may incur additional labour charges.
- Monitor services
How to Book a Service
Our trained technicians will get your Wattbike back to its best.
UK domestics customers: book a service via this link.
USA domestic customers: find details on servicing options here.
ROW: Please contact us for further details