General Information
Information on servicing and spare parts.
How do I book a service?
If you are in the UK and are a home user, you can book your Wattbike service directly through our website. A home service includes the call out, labour, and the service or replacement of any mechanical parts as dictated by your chosen service tier -
Service Tiers
Regular servicing keeps your Wattbike performing at it's best. Whether you ride occasionally or several times a week, this guide explains when to book, how often, and which service tier is right for you. A certified Wattbike engineer will inspect the
Service Tier 1
What's included:. ✗ Doesn't include a cosmetic refresh. ✗ Doesn't include additional drivetrain components that affect smoothness, seals or adjustment points. Outcome:. Our trained technicians will get your Wattbike back to its best. UK domestic cust
Service Tier 2
Tier 2 is best for bikes with heavy use, recurring niggles, or a bike that's starting to feel worn. This service is for you if:. What's included:. Includes everything in Tier 1, plus:. ✗ Doesn't include calibration or in-depth bike restoration. Outco
Service Tier 3
Tier 3 is best for high-mileage bikes, resale preparation, or owners who want their bike restored to as-new performance. This service is for you if:. What's included:. * Loan bikes are available FOC on request with Tier 3 services. However, these mus
Wattbike HQ Servicing Options with Tiers
The details below are for UK home customers. For commercial customers, please see our dedicated support area here. For customers outside of the UK or USA, please contact our support team for availability and pricing. If you are located in the USA, pl
Wattbike Service T&Cs
Please note that Customer Services are available Monday to Friday 9am until 5pm. Telephone lines operate during limited business hours (Mon - Thurs 10:00 - 16:00 & Fri 10:00 - 13:00), so if payment authorisation cannot be obtained during these times,
Does my Wattbike need a Service?
Regular servicing is essential to keep your Wattbike performing at its best. Proper maintenance ensures accuracy, safety and longevity, especially if your bike is used frequently or under high power conditions. Below are key indicators that your Watt
General Service surcharge zones, am I included?
If your postcode corresponds with those outlined in the table below, your locality falls within our surcharge zones. We also have a map available here. Consequently, an additional fee of £100 will be added during your checkout process, for a summary
UK SERVICE COVERAGE MAP
We have an extensive network of skilled engineers spanning the entire UK, dedicated to servicing your Wattbike. Given the locale of these agents, certain areas may necessitate an additional fee to accommodate travel expenses. Consequently, an additio
Service Tiers Parts
Please visit this page, to see the full list of all parts available within each tier (any discontinued bikes/parts are not shown). Within each service tier, there are mandatory parts which will be changed. Additional parts may be changed at the techn
How do I order spare parts and accessories for my Wattbike? (UK customers only)
UK customers only. If you are based outside the UK, please use our separate spare parts and accessories article for customers outside the UK. If you are based in the UK, please have a look at our spare parts and accessories page. Please note, we only
How do I order spare parts and accessories for my Wattbike? (for customers outside of the UK)
Customers outside the UK only. If you are based in the UK, please use our separate spare parts and accessories article for UK customers. If you are based outside the UK, please have a look at our spare parts and accessories page. Please note, we only
Serbian (Original Wattbike Pro/Trainer) Services
Wattbike was first launched in 2008 with the original bikes produced in Serbia. We made bikes there until 2011 when we first started working with Giant and moved our manufacturing to Taiwan. We have continued to hold stock of spare parts for these "S
Can I get an extra seat post for my Wattbike?
If you are sharing your Wattbike Atom with another person in your household, you may prefer an additional seat post to swap in and out and to retain your individual measurements in between sessions. If you’d like to purchase an additional seat post,
Understanding Wattbike Calibration Accuracy
Calibration is fundamental to ensuring your Wattbike delivers accurate, repeatable power data. Every Wattbike is precisely calibrated during manufacture to establish a known baseline. However, like all precision mechanical systems, calibration accura
Monitor Issues
If your Wattbike has a monitor (Pro/Trainer, Nucleus or AtomX); the monitor may occasionally require a repair. There are several monitors and when it comes to repairs or upgrades, it is important to know which type you have. This guide should help. T
How to replace the toe straps
The video below shows you how to replace the toe straps on your pedals: