How does the issue present?
The bike that needs to be connected to, appears in the drop down list of available Wattbikes but will not connect to the desired device.
Please confirm the following:
- Is the on/off switch working (is the light on)?
- Is the power input socket damaged?
- How are you trying to connect via Bluetooth - is it in the correct way? Instructions can be found here.
- Is Bluetooth switched on - on the mobile device being used? Please ensure all other Bluetooth devices are switched off in the room as Bluetooth will only connect to one device at a time, and numerous devices may interrupt the connection.
- Power connection - is the power cable/adaptor undamaged and in good working order?
- Are you using the original adapter which was supplied with the Atom?
If connection still fails, please try the following:
- Can you please delete the hub app from your device and re-install. This will ensure you have the most up to date version of the app.
- Clear the Bluetooth cache on your device - turn off Bluetooth and then the mobile device then turn both on again.
- Turn the bike off at the mains and remove the adapter from the charging point for two minutes - re-plug adapter into mains and attempt connection with the bike.
- When the adapter is connected, is the red light visible on the power on/off switch of the bike?
- On the First Generation Atom, can you see the light through the left hand crank in the casing (see images below)? To view this, stand at the back of the bike and look inside the crank/frame towards the front of the bike.
- Is the bike broadcasting and visible by BLE - use the NRF Connect app (screen shots attached) downloaded to your mobile device to search for the Wattbike (while the bike is turned on).
If after the above, the bike is still not connecting, please raise a support ticket or call us on 0115 9455450.
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