Returns Policy

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: returns@wattbike.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalised.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Please ensure that your returns are done so in full and in their original packaging. For Goods not returned in full, Wattbike shall be entitled to deduct any damages, costs or other expenses reasonably incurred by us from any sums refunded to you. This exclusion may not apply to You if it is not permitted by applicable law. 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You must also keep the Goods in your possession and take reasonable care of them before you return them to us. 

For Wattbikes, You must either arrange for pickup by Wattbike at a price to be quoted on request or return the Goods at your own expense. You should send the Goods at the following address:

Nottingham South & Wilford Industrial Estate, Unit 13, West Bridgford, Nottingham NG11 7EP

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

Where you fail to return the goods to us or where you return the Goods at our expense we shall, where appropriate, be entitled to make our own arrangements for collection of the Goods and shall, in either case, be entitled to deduct the direct costs of collection or return from any refund due to you.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: returns@wattbike.com
• By phone number: 0115 945 5450