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Technical/Troubleshooting

Technical support for the Wattbike Hub app


  • My iPhone/iPad can't find the Wattbike

    If you're having trouble connecting to the Wattbike on your iOS device, this can sometimes happen... continue >>

  • Wattbike Hub App device compatibility

    The Wattbike Hub app is compatible with many devices. That way, you can get the most out of your ... continue >>

  • My Wattbike Hub display keeps flickering between screens

    If your screen is flickering on the Wattbike Hub app please follow the steps below to resolve the... continue >>

  • Sessions aren't uploading to the Hub

    If you can see a session in the History section on your app but not on the Wattbike Hub please: ... continue >>

  • My session data looks strange on the Wattbike Hub

    If session data is looking strange or incorrect on the Wattbike Hub please contact us with the fo... continue >>

  • Exporting session data from Expert Software

    If you have a Wattbike Performance Monitor that does not have Bluetooth functionality and you wou... continue >>

  • I am having trouble accessing my Wattbike Hub session history

    If you are struggling to access your Hub sessions, please try the steps below: Log out of the Wa... continue >>

  • My sessions are not sending through to Strava

    Have you connected with Strava? On the App go to Settings > Profile, scroll down and under under ... continue >>

  • I cannot connect to Strava. I see the error: "Could not connect with Strava"

    In most cases this means you have another account on the Hub (possibly one registered using Faceb... continue >>


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