Holiday Support Notice (24 Dec – 4 Jan)
Our support team will be operating with reduced capacity over the Christmas and New Year period, and we’ll be closed on bank holidays. Email responses may take longer than usual.

For quick help, chat with Wattson, our virtual chatbot, or submit a request via our Contact Us form and we’ll respond as soon as we can. Thank you for your patience.
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PROTON: TROUBLESHOOTING

Pairing the shifters on the Wattbike Proton

Sometimes you may need to pair the shifters on your Wattbike Proton, for example, if you have changed the batteries. If you have followed the instructions below and cannot get the shifter to pair, you may need to replace the battery within the shifte

How to set zero state on your Wattbike Proton

Set zero states, sometimes called zero offset, resets the force value of the strain gauge of your Wattbike. This value is used to calculate Wattbike’s proprietary power metrics including Polar View & PES when pedalling. IMPORTANT: No pressure should

I have a problem with my Wattbike Proton in Erg/Gear mode

On the Wattbike Proton there are additional sensors to refine the ERG and gear mode experience. If you have a problem with ERG mode, please check that your firmware is up-to-date (please check the firmware section of our support page). If your bike i

I have a problem with my Wattbike Proton in ERG/Gear mode copy

On the Wattbike Proton, there are additional sensors to refine the ERG and gear mode experience. If you have a problem with ERG mode, please check that your firmware is up-to-date (please check the firmware section of our support page). If your bike