PROTON: TROUBLESHOOTING
Pairing the shifters on the Wattbike Proton
Sometimes you may need to pair the shifters on your Wattbike Proton, for example, if you have changed the batteries. If you have followed the instructions below and cannot get the shifter to pair, you may need to replace the battery within the shifte
How to set zero state on your Wattbike Proton
Set zero states, sometimes called zero offset, resets the force value of the strain gauge of your Wattbike. This value is used to calculate Wattbike’s proprietary power metrics including Polar View & PES when pedalling. IMPORTANT: No pressure should
I have a problem with my Wattbike Proton in Erg/Gear mode
On the Wattbike Proton there are additional sensors to refine the ERG and gear mode experience. If you have a problem with ERG mode, please check that your firmware is up-to-date (please check the firmware section of our support page). If your bike i
I have a problem with my Wattbike Proton in ERG/Gear mode copy
On the Wattbike Proton, there are additional sensors to refine the ERG and gear mode experience. If you have a problem with ERG mode, please check that your firmware is up-to-date (please check the firmware section of our support page). If your bike
Gears or resistance are not changing
If you find you are unable to change gear or resistance when using the shifters, check if you can change by using the controls on the Wattbike Hub App?. IF the resistance DOES change when using the Hub App but NOT with the shifters, THEN the fault is
Proton Firmware
Your Wattbike will arrive with the latest firmware installed. However, if you do have an issue with the hub app prompting a firmware update for your Proton, please let us know. Please note: New Wattbikes may have a different firmware installed to tha
Updating the firmware on your Wattbike Proton
Your Wattbike will arrive with the latest firmware installed. If you have an issue with the current firmware on the bike, please contact us. We will occasionally release firmware updates for the Wattbike Proton. All current firmware versions are list